Sharon W.
My mother has dementia and the time for …
My mother has dementia and the time for the beeping until a human responds is way too long. She gets confused. So far, all she has had to do is test it, and she does this while I am there, but the longer the time goes on the more she gets an anxiety attack and says that the company probably forgot her or does not want to help her. Then when the person does respond from LifeStation, they are not very personable or sympathetic. They ARE efficient and helpful, but, again, the length of time is to respond does not work for her. I wonder if there is a solution, or I need to go with another company which may talk to her quicker. Thank your for reading, and I'm sure you are a good company who will ask the right questions and get EMT's there promptly after answering.
Response from LifeStationApr 13, 2017
Thank you for your feedback. We have tried to get in touch with you but, unfortunately, our attempts have been unsuccessful. Please reach out to customer service so that one of our experienced agents can assist you with your concerns 877-833-2020.



