LifeStationLifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Hospital & Emergency · Princeton, New Jersey
Excellent
Hospital & Emergency · Ridgefield, New Jersey
Excellent
Hospital & Emergency · Ridgefield, New Jersey
Great
Hospital & Emergency · Irvington, New Jersey
Great
Showing 152 reviews with 1 star · Clear filters
Evelyn L.
I figured out how to use watch. It works.
Response from LifeStationMar 21, 2024
Thank you for bringing this to our attention. It was a pleasure discussing the functionality of your device and service with you and ensuring that everything is operating correctly. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out.
customerBeatris L.
I ordered it several weeks ago and still haven't received it.!
Response from LifeStationMar 19, 2024
We are deeply sorry to hear about your experience, and we understand how frustrating it must be not to receive your order. We would love to speak with you regarding your order details. Please give us a call at 800.998.2400.
Donna C.
Haven't received it yet 😕 !!
Response from LifeStationFeb 29, 2024
We're disappointed to hear this. We've attempted to contact you but haven't been successful. Please get in touch with us so we can address your issue.
customer Ms K.
Nothing went wrong. I was happy about my experience . You have fantastic team. I was especially overwhelmed with the lady who greeted me when I first called. I think her name was Ms Shirley
Response from LifeStationFeb 29, 2024
Vivian, thank you for the kind words! We'll take the 1 star as a secret code for "needs more glitter" and promise to add extra sparkle to your next experience.
customer
I have not received my Life Station yet.
Response from LifeStationFeb 15, 2024
Ms. Macias thank you for sharing your review and thank you for taking the time to speak with us. As a matter of note, devices will ship after an agreed-upon start date with the user. We appreciate you joining the LifeStation family and look forward to servicing you for years to come.
customer
Big, bulky, black!!!
Response from LifeStationFeb 15, 2024
Ms. Gray thank you for providing us with your valuable feedback on the device you received. We sincerely appreciate your time in discussing your concerns with us. We trust that you will be pleased with the gold version of our Sidekick model. Should you require any further assistance, please don't hesitate to reach out to us at your convenience.
Robert G.
This company is a scam. I cancelled the service over a year and a half ago and they continue to bill me for the service despite the fact that it was cancelled. I am going to sue this company if I continue to get billed.
Response from LifeStationJan 23, 2024
Hello Robert, We have attempted to contact you over the phone several times without success. Please contact our Customer Service line at 800-998-2400. We are happy to help resolve your issue.
Valued C.
Placed a RETURN call to lifesaving customer service. The representatives, since it took 4 calls to get something done, did not listen, spoke over the top of me and were very unhelpful. My watch did not connect to the cell towers so I had no service. Getting anyone to listen was a big process. VERY POOR CUSTOMER SERVICE. DEVICES ARE BIG AND CLUNKY.