LifeStance HealthReviews of lifestance.com

Huge rip off - overcharged me without any notice.

DO NOT GO! Poor excuse for a mental health program. If you want psychotropic medications thrown at you without a proper assessment and to be charged outrageous fraudulent “no show fees” then this is the place for you! This is large chain and could care less about your mental health! LifeStance is an unprofessional profit driven COMPANY that frequently and fraudulently charge "No Show" fees of $100 and up!!! 7 minutes late due to a wreck on I20 = $100 "no show fee" THEY put you in the wrong "virtual waiting room" for an hour and 20 minutes and charged you another $100 no show fee! Then they charged another $100 “no show fee” for an appt that was never made! The entire facility is a horrible place, I am extremely unhappy, frustrated, and disappointed! Their billing department is a disaster and incredibly difficult to reach. You will wait over an hour on hold just to speak to a billing representative only to be told they cannot help you that you need to call another number. The billing practices are abhorrent. For over a year I’ve been dealing with the $300 they want; now they have placed the $300 in collections. I've filed a BBB complaint only to find out they are not BBB APPROVED! I will now leave them a truthful POOR review on every review site I can locate! Search LifeStance Health reviews, look at the BBB reviews and see for yourself or just look here.

Don’t bother. My son had 3 had appointments. They sent him to wrong place. Second appt they canceled , 3rd which is today the address they sent is at apartment complex tans been on hold for 40 minutes. I’m on hold as I write this. Find another dr. I’m holding so I can chew them out. Oh wait. I just got hung up on

Horrible. Have been overcharged every single time. If they do charge correctly for my appointment, I will receive a bill in the mail saying I owe more money. Was informed upon arrival for my 20 minute follow up session with Dr. Kessen at the Alpharetta location that the self pay rate for a follow up went from $175 to $465 effective January 1st. No one informed me of this. I looked through all emails, patient portal, etc and nowhere was I told about this rate increase. So I was forced to cancel the appointment that I drove across town to attend because I was not about to pay that outrageous fee. Now I have been on the phone with billing to get the other erroneous charges removed from my account. You’re better off suffering with bad mental health than trying to get help from this place.

Horrible experience. For starters they got the date of our first appointment wrong and tried to charge me for their mistake. Then the person we hired to help us with marriage counseling was biased and destructive to our well being. I called to cancel our appointment 47 hours and 20 minutes before our next appointment and they decided to charge me for not cancelling 48 hours before. We trusted them. Very sorry for doing that.

Horrible experience. The APN, Judy Figueroa, didn’t even bother to make a note of medication changes that she prescribed and had notes of therapy recommendations she never made to me. The first 2 sessions while a student was in the room she was very pleasant but on the 3rd when it was just she and I she was dismissive and condescending. Don’t waste your money on people who don’t care about your mental health

Admin/Billing is Inexcusable - Taking a year to resolve Update 1/3/2023 - reduced to one star. I was contacted by customer service a few months ago, who committed to resolving this and communicating with me. NOTHING HAS SBEEN DONE I AM GOING TO THE BBB AND LICENSING BOARD There are (and have been from the start) extraordinary amounts of confusion, error and drama over insurance and billing, and now we are being ghosted by Lifestance Billing regarding incorrect insurance billing on their part. Despite being provided instructions in writing, multiple times, the billing is still wrong, and has been for months. Argh! Our provider will not cover any additional services until this situation is corrected, so we are having to go without services while we wait and wait and wait. We have done everything we can, emails, calls, follow ups, etc. I decided I'm just going elsewhere for my individual services. The providers, themselves are great; sad Lifestance does not provide the supporting infrastructure which, I'm sure, has caused the providers to lose more patients than just us.

If I could give negative stars, I would. The therapist was totally spacey, and couldn’t keep her appointments with my daughter. The second therapist was even worse, lecturing me on why I shouldn’t wear a mask even though I was sick and the appointment was for my daughter. She also put my daughter and me down for almost every answer we gave. To top it off, they “lost” one of my payments. Even after I showed them proof that I paid them, they told me I needed make a second payment and when they “find” the other payment, they’ll refund me. It wasn’t until I sought legal action that they stopped hounding me. And now? They can’t figure out how to submit my insurance correctly. It comes down to them wanting to charge absurd amounts but then not wanting those charges reviewed and discounted by insurance. I feel like they are nothing but a racket and only out to steal people’s money. Avoid! Avoid! Avoid!