LifeStance HealthReviews of lifestance.com

LifeStance Health purchased the practice I was going to. Within 3 weeks, nothing worked. Their tech is poor, there's no support line, and no one can answer the simplest question (if you can reach a person). Now I'm getting completely inaccurate bills. I'm about to report them to my insurer for potential fraud -- it's either incompetence or thievery. I like my therapist very much, so I hope she goes out on her own. Otherwise, she's not worth it.

They just scammers. I spent 3 days in a raw 3 hours each trying first to change my therapist because she was awful (she was blaming me in my depression), and then just cancel all appointments. I couldn't do it! Few times they just hung out on me after i wait for an hour in a line, 3 times they referred me to another call because they couldn't find me in their STUPID system. JUST SCAM

Terrible scheduling, terrible online system, terrible reception/administration. If you want to be frustrated continuously every time you need to make an appointment, request anything from a provider (like a life-impacting prescription), or use the online system to communicate with anyone, by all means this is your place. The provider is OK so far, but she keeps trying to switch my son to a stimulant medication. I've discussed my apprehension about the nation-wide stimulant shortage that's happening (2022-2023) but she keeps telling me to "call different pharmacies." Really. Will calling different pharmacies every month my son needs a refill solve the medication shortage? Pretty out of touch, hands-off approach. Disappointing and the whole experience feels like it's wasted a lot of my time.

If I didn't have mental health issues before, I do now! I never received any information on how to access a website to connect to my appt. I contacted the company yesterday who discovered there was a glitch on their end and he would send an email. I received the email and was finally able to create a patient file. However the needed patient forms needed signatures and only 2 of the 4 had the ability (pen image) to do this. I submitted all forms and upon waking this morning received email that the forms had been rejected due to noncompliance of a signature. I called the number and was placed on hold for approximately 55 minutes and then the line went dead. I again called the number and was caller #18 (AGAIN). During this wait, I received a call from a number (650) which I didn't recognize. I stayed on hold and then found out that this was LifeStance Health and that I had missed my appointment and to call the number. As you can imagine, I hung my call in the wait line, called the # provided and when that call was answered it asked me for a PIN number!!!!! Nothing I entered worked. I was never provided instructions on how to connect to the appointment and the forms still have no signature, nor have I received a call back to from their rep or billing dept.

I have been with Life Stance since they’ve taken over and while their doctors are great, their billing department is the worst I’ve ever dealt with. I’ve had numerous past issues like I had today and I’m more than frustrated with how their billing dept operates. It’s an endless circle of automated machines that don’t give you the options to speak with a human being let alone leave a voicemail! I’ve lost my insurance, but decided to keep going and paying out of pocket to maintain treatment. In an attempt to speak with the billing department again today to see what payment plan or help I can get, I spent 45 min on hold with a machine telling me I had less than 5 min to wait over and over again. After 45 min I chose to “have my place held in line” and receive a call back when it was my turn. Like every time before that was a futile expectation. Unfortunately they are only open during the hours which I work and can’t take their calls at a drop of a dime when they finally call me back HOURS later. Then, when I can call them back I get stuck in the same painstaking loop I was in before. Today, I finally reached my breaking point and told my doctors to take me off their schedules. I no longer wish to do business with a company that increases my stress when they are in the business to help patients alleviate it. How bad is that?? … update, 8 hrs since I asked for a call back when it was “my turn in line” and no returned call.

The poor review is due to the administrative/billing side. The therapist I saw was actually fantastic. But the experience with billing was nightmare enough that I am going to move on to another office/therapist. After my first appointment, my card was charged without a statement being sent or provided. My insurance was also never billed. So I have no idea if the bill was even accurate. I attempted to reach out to their billing department by both messages and phone calls. My messages all went unanswered. The first time I called, the line said to call back during normal business hours (it was 2pm on a Monday, no Holiday). They did not have a voicemail and the line just hung up on me. The next time I called, I was on hold for almost an hour. The estimated wait time never changed, always just "Your wait time is over 30 minutes". I spoke a couple times to their reception staff when I couldn't get ahold of billing. They were actually quite helpful, and I honestly felt bad for them. They said that they had recently been bought out by LifeStance. And they had been getting a lot of calls from people having similar experiences to mine. Looking at other reviews, a lot of them are very similar to the issues I had. At this point, my insurance still hasn't been billed and I still have not had a response. The only message I have had from them was regarding a declined payment this week from my credit card. And the funny thing is, I had tried to contact them last week about that. And since I never heard back from them, I was never even given the opportunity to update the information. I am expecting them to reply to this review saying, "this is not the experience we want our patients to have." But actions speak louder than words. I highly recommend looking elsewhere for mental health services. Because I'm assuming that anyone seeking that kind of care doesn't need that kind of added stress.

I’m not even really sure where to begin. It’s been a nightmare! My counselor was amazing however the billing department is terrible!! I have been charged for sessions that were already covered by my EAP through my insurance. There was literally so much back and forth and it eventually got resolved 3 months later…. Up until recently. I got another statement saying I owed money but it was already covered through my EAP last year! Oh, forgot to mention I now have a balance of $230 dollars! I don’t even know or understand where this money came from. I haven’t even been back since June of last year. I’m extremely frustrated. I don’t even know when this will be resolved, if ever!! Just save yourself and don’t waste your time.

Truly disappointed. Calling your facility causes more stress necessary. The people who answer the phone give you false information and don’t seem to be accountable. (Or apologetic or have any empathy!!!) I will no longer using them because of this.