LifeStance HealthReviews of lifestance.com

This company is a mess when it comes to refunding money. They were billing me incorrectly and waiting for a refund and nothing. It is March 2023 and I filed this claim back in September of 2022. Their billing department is an absolute mess and always transferring me to another line. Always filled with excuses and I am disgusted with the lack of accountability with company has. Therapy is great but I would look else where because this billing department does not care about the clients. Quick to get payments but slow to give a refund especially when there is proof that the code was added incorrectly.

Did online assessment to try to find my son new care. Was able to get an appointment quickly. Well I thought! The day of the appointment I went to the text appointment reminder and when I went on it said my appointment was deleted. 1st reason I got was that they don't have a provider that treats autism. I said that is just 1 of his diagnosis he sees psych for adhd and spd ocd. Then she says oh its because there was no credit card on file. So I said ok! Then proceeds to tell me there is no one to see him for over a month. Waste of my time when people are seeking mental health it is because they need it! She stated oh they called you! No they did not!! She better be glad I am on meds or I would of lost it on her! Will be searching for a new place to take my special boy!

Making money by sloppy deception of costs results in overcharging. This is a crime. Medical Fraud. No doubt many of the therapists are good, but the company and billing department is not. I cannot believe LIFESTANCE has not been shut down by now.

They have overcharged me by a great amount. For a 15 or 20 minute session, I have been charged $245. My sessions are every few months, to find I am being charged $200 for each 15 minute telephone consultation. I like my provider, but LifeStance is being fraudulent in their billing.

I reached out to this organization due to serious mental health issues. Understanding that purpose, LifeStance does not care about patient care. Within the first 6 appointments I made with Kara Hardesty at the Fort Myers, FL location, 3 were cancelled. In fact, as soon I was making progress and took the time to organize and prepare for a very pivotal appointment, the therapy session was cancelled by text 45 mins before the appointment. I had made arrangements with my job, which was not easy, to ensure I was attending to my mental health. Not a courtesy phone call and for those that are in despair understand, this is minimally what one can do. If I would have cancelled, I would have been charged the appointment. No accountability! Attempting to reschedule by phone immediately after receiving the cancellation text and while in serious concern for my mental health, no one can be reached or was put on hold for long periods of times to be hung up on. Exasperating my anxiety and deteriorating any progress I could have made. This is not patient care nor how someone should be treated seeking therapy. The owner of this organization will probably respond to this review with a comment stating they "are disappointed to hear about your experience because patient satisfaction is extremely important to us." Instead of following up with a contingency for patients seeking help. If they were to aim with patient satisfaction, the organization should reach out to their patients as they claim. There is no compassion for patients as they will conveniently cancel appointments by text, where is the compassion there? DO NOT USE this organization because they will assure they get paid and your mental health will deteriorate before it improves. It seems to be a trend with LifeStance. If you are reading this review seek other methods of therapy, LifeStance will disappoint and fail you. If this is the way they conduct therapy you will be worse off.

Let me start by saying I never leave reviews for products, businesses, etc. I am only doing this because I am so frustrated and hope this saves someone else time and money. First off, let me say that I did like my therapist; she was great, but billing is the worst. They make you have a card on file and make you use autopay. They will randomly bill you at anytime with no sort of itemized receipt showing you why. You will then call billing, which takes hours on hold to get through. You can use the call-back feature, and they will call you back in about 5 hours. This is because they have so many billing issues that it takes them that long to call back. When you finally get through to someone and ask why you were charged, they do not give you a good answer. After days of back and forth with them, they tell me that they charge you before submitting a claim to insurance, and when insurance gets back with them, they give you credit back to your LifeStance account. They will not let you turn off auto-billing or remove a credit card from your account; they just bill you over and over again. Needless to say, I'm done with LifeStance and will be going somewhere else just to get my money back (without credit for future visits).

My husband has gone here for months. He had an appointment today. They called him this morning to tell him his provider couldn't be in office today so he could either reschedule or do telehealth. Telehealth causes him anxiety so he wanted to reschedule. We were told we would have to pay a $48.00 late cancelation fee. Not because we couldn't be there but because they couldn't be there. If you have any issues with telehealth or being charged exorbitant fees when they need to make changes this is probably not the place to go. I will say his provider is wonderful and has nothing to do with the company policy.

They will keep charging your account for things that don’t make sense. Terrible billing and sometimes they cut the sessions out early and you get little benefit but still get charged the full hour. Sometimes they say you didn’t show up for the appointment when you in fact did then charge you a no show fee. Also Doctors haven’t shown up and then we get hit with another no show fee. Absolutely disgusting. Go elsewhere.