LifeStance HealthReviews of lifestance.com

Billing issue/customer service -My daughter is on my insurance and has a $2000 balance on her account because supposedly she wasn't billed for a certain period of time. Now I am trying to find out why and if they can give her a billing plan and not keep charging my HSA debit card which has almost completely depleted my account. I called an office in Arizona (602) 767-2100 left a message with no return call, then sent billing questions via the portal again with no response. Now I am call another one of their billing phone numbers 253-254-5911 and have been on hold for 45 minutes. BTW, my daughter just turned 26 this month and will need to go off my insurance. Terrible customer service. I can't even get to talk to them, I can't imagine what their response will be when I hopefully do.

DO NOT COME HERE. I would never trust this place with my mental health care. They discriminate against neurodivergent employees, denying accommodations. HR finds any reason to try and get rid of neurodivergent employees who need very reasonable accommodations that would not at all affect quality of work. If they discriminate against their own employees when they already are extremely understaffed, I can't imagine how horribly they care for their patients. Also, with so few workers, I know they are constantly behind on all administrative work. Avoid at all costs

Providers are great. Customer service is TERRIBLE- absolute worst you can imagine. Billing is TERRIBLE. My husband is a veteran and his services are completely covered 100% but for the entire 7 months of our use of this company they continue to bill us, we call repeatedly and hold literally for HOURS for them to say “no, it’s ok, don’t worry about it, billing takes time.” and now they have enough time to CALL US and tell us our bill is in collections now. Again we try to call. 3 hours and 37 minutes on hold. I took screenshots so I wouldn’t think I’d gone crazy. Speaking of crazy. This company is terrible for your mental health. Again. Providers are great. Customer service is just HORRIBLE

RUN AWAY FROM THESE SCAMMERS. They kept billing me ATER my daughter quit seeing them. They are horrible and only care about the money not helping the patients.

Hands down one of the most unprofessional organizations. supposedly helping people with mental health and have no management of resources, no management of calendars, cancel appointments willy nilly.

My therapist was wonderful, however, the billing department is a joke. My insurance paid 1/3/23 for all charges but I kept receiving statements with balance due. After calling the number on the statement for two months and getting voice mail the office was closed and to call back during business hours (all calls were made during business hours) they charged my credit card 3/27/23. This was after calling giving them giving them insurance payment ACH information. I emailed payment information again 4/6/23 and followed up again 4/12/23 and the response was "once I get everything figured out I will be calling you back". It's now 4/18/23 and still no response.

While the therapist and meds provider we had were good, their billing department is the worse! I have been trying everything to reach them for three weeks and nothing!! Just maybe they are too big and can’t handle it… meanwhile they do not reflect payments I have been making for months on my statements! So sick of them being so irresponsible. Why would we go back to them if they can’t run their billing department correctly?!!! 😖

I wish I can give this place negative stars. After months and months of trying to find a psychiatrist, I got an appointment. Before the next appointment with the doctor and she quit. Got another doctor, after the second visit they quit. I went through 3-4, finally got the fifth one, they were technology issues. Since these were all online appointments, I couldn’t login for the appointment. I’m talking to the psychiatrist on the phone while trying to login. By the time the technology started to work, it was too late. I had to reschedule and make another appointment. They charge me a no-show. I explain to provider what happened and they still expect me to pay the $175 because their system wasn’t working. I sent them countless emails and no one responded but I get a email every few weeks saying that I owe them $175. Avoid this place.