LifeStance HealthReviews of lifestance.com

I had one visit that was fine. The next week I received the prompt to sign in which I did. And I waited and waited and waited. She never came to the appointment. I tried calling but it was now after hours on the day before a holiday weekend. I reached out to my clinician thru the website. Never got a response. Monday I spoke to a couple people in the billing office. They both were empathetic to my situation so I sure was surprised when I was charged $150 for a missed appointment! OMG I was so angry!! I have called every day to get it resolved. One person said it would take 3-5 days and another said it would take 10 days. Today I called and was told the clinician said she was there and waited for 20 minutes so I am required to pay. Ha! I made it clear I am not paying. She said she would escalate it and would call me back. This past Saturday I met with a different clinician but to get to her I needed to pay. I payed $1.00 and canceled all appointments. I would never see anyone associated with this company! Very shady dealings!!

Not good communication. A Dr fell off the map. Double standards around cancellation. Keep looking this isn’t the best group. I think the priority is money

Trying to get into the questionnaire for the psychiatrist I’m having a hard time unscrambling the website

STAY AWAY. My experience with LifeStance's billing department turned into a months-long ordeal that ultimately required me to file a complaint with the Missouri Attorney General. From the beginning, I repeatedly requested a complete accounting of my account because the statements and balances did not make sense. Instead of providing a detailed ledger, LifeStance addressed only one payment at a time over the course of several months. Each response revealed new information that had not been disclosed previously. Only after months of correspondence did they acknowledge and explain payments they had previously been unable to account for, and they are only now agreeing to provide a complete ledger. One therapist told me they had been instructed to bill the maximum allowable amount regardless of the actual time spent with the patient because insurance would adjust it accordingly. I cannot verify whether that reflects company policy, but it was concerning to hear. I also encountered claim processing problems where my insurance company indicated that claims had been submitted incorrectly or there was an issue with the provider's credentials. Those issues resulted in additional billing confusion. Customer service was extremely frustrating. It was difficult to reach anyone by phone, I was repeatedly told they could not locate payments that had cleared my HSA account, and I was unable to escalate the matter to a supervisor. My only option was to seek assistance through the Attorney General's office. Everyone can make mistakes, but after months of trying to obtain a straightforward accounting of my account, I still had to rely on the Attorney General to get answers. I cannot recommend this company based on my experience with its billing practices and customer service.

UPDATE: Emailed the shared email July 6th to avoid conflict with the 4th of July. As of July 20th, the only update was an automated message response saying they are sharing this with their team on July 7th. Original: My therapist was great for the one appointment I received. The second appointment? My therapist never opened the waiting room. I sat there for 33 total minutes (30 minutes into the session start time). Took screenshots of me in the waiting room. Next thing I know, I'm being hit with a no show fee and the copay I paid is being used to partway pay that fee without asking me. Definitely do not think that's allowed. I called their billing department, only to be told they would do an internal review. And the representative refused any evidence I had myself, stating I couldn't email them anything unless I already had an email I could use. No update on their internal review. I WOULD NOT RECOMMEND THIS COMPANY.

I had a very concerning experience with this psychiatrist. At my appointment, I told the doctor that I was already taking Seroquel and clonazepam. Despite this, I was prescribed another medication. After taking it, I experienced severe symptoms, including difficulty breathing and becoming extremely cold. It was one of the scariest experiences I’ve ever had. During the appointment, I wanted to look up information about the medication and its possible side effects, but the doctor told me not to Google it and to simply trust him. I felt that my concerns were dismissed instead of being addressed. After I experienced this reaction, I searched online for information about taking these medications together. The information I found indicated that the combination could be life-threatening, which made the experience even more frightening. This is what I found online after the fact and why I believe my concerns should have been taken more seriously. What disappointed me even more was that no one from the practice ever contacted me afterward to check on my condition or ask what had happened even though I messed them about it. I had to call them for them to respond. This review reflects my personal experience. I encourage anyone who is prescribed a new medication to ask questions, discuss potential drug interactions, and seek a second opinion if something doesn’t feel right.

Trying to call And make an appointment is absolutely disgusting and disappointing with how they talk to people. Maybe being such a huge company they should take the time to properly train their intake center that they Are going to be working with people who have experienced traumatic situations and that they should not be so cold and rude. I would look elsewhere for mental health care.

They charge you at your weakest moments and use your mental health symptoms against you. I would NEVER EVER recommend Lifestance or Douglas Achtert in the Media, PA office. He relies on you to vent and if you are actually feeling good that day and have no current complaints, he will end the session early. Not use that time to ask deep questions or delve into the reasons why you are the way you are. No good solutions goven to problems either. Long awkward pauses while he struggles with what to say. Waste of time.