LifeStance HealthReviews of lifestance.com

Their entire process feels like a scam that was initially designed to charge a naive young man (18) an excessive amount ($3000+) to his personal credit card for a service without involving the insurance company at all. Only when I got involved and began asking questions did it go through the insurance company at all. It also appears the amount was padded when eventually sent to the insurance company to maximize the amount Lifestance would receive. According to online reviews, many have had exactly the same experience I did. More than half of Lifestance's employees are unhappy with the company they work for. I wish I would have had a chance to research before my son was referred to "Lifestance". This company is having a negative impact upon the health and counseling industries, not to mention the lives of people seeking care.

This company is an absolute scam and they do not care 1 iota about the mental well being of their patients or customers. Like the myriad of reviews here have stated I too have had an absolute NIGHTMARE of a time dealing with their incompetent billing department and with their absolutely SHADY and draconian billing practices. My Therapist's office was recently acquired by Lifestance. For almost a year, starting August 2022, I was charged 109 dollars per session. Once Lifestance took over in May 2023 that price jumped to 307 dollars, and the kicker? Absolutely no one told me. I unknowingly went to 3 sessions at this new price and not ONCE was I notified of this ridiculous increase. Now they want me to pay up for literally the exact same service, but the only thing that changed was Lifestance took over and the name changed and they decided hmmmm how much money can we squeeze out of these worthless patients? Who in their right mind would agree to pay 143 percent higher for the same service? Had I known I would have NEVER agreed and would have terminated my therapy sessions immediately (which I have now had to do because I cannot afford 307 dollars per visit unfortunately). So they say I owe them 922 dollars when it should be about 220. I know they raised the price because I confirmed with United Healthcare that the same exact billing code has been used for me the entire time. The change? LIFESTANCE! If I cannot get this rectified it's AG and BBB time because I was never ever, informed or advised of this price change, and the fact that I even have to explain this is a tragedy in of itself. This company cares only for the almighty dollar and I seriously wonder how they are even allowed to get away with this!

This company utilizes shady practices. I am currently receiving requests for payment for an appointment I never made and did not attend. They never answer the phone and the therapist Brittany Nettingham seems to be a ghost! I can’t contact her either. If I could rate them 0 stars I would. They should be ashamed preying on such a vulnerable population.

This review is written with the hope that this company and their doctors will have more accountability for their practices and to their patients. Two years, and the medications the doctor prescribed are never all sent in on time, some of the wrong ones are filled at the pharmacy, and I usually have to make several calls back and forth between pharmacy, Lifestance front line, etc etc. Without spending anymore of my time describing that this happens on a regular basis, I call every time, it’s “looked into “ every time and the same problems happens every time. This is dangerous, sloppy and irresponsible as wel as inexcusable In any business, much more so a medical practice- and the fact that doctors are contracted a certain way is not an excuse but negligence. If this happens once to you, more than once, leave… and make sure to report this so that something is done for the sake of others and in correcting the medical practice. In general. Dangerous .

TERRIBLE EXPERIENCE! Do not recommend. The staff are rude and unhelpful (especially the intake coordinator Jessica S!). The provider I was assigned when I specifically requested grief therapy was a childhood child education therapist and her only discussion with me about my grief was a recommendation to get into a grief group and watch funny movies. She then spent a lot of time talking about herself, and her and fulfilled dream job. She actually left the practice after we've had two sessions, and I scheduled another virtual appointment with a new provider. I then received confirmation for a in person appointment 50 miles from my home, and when I called to change that to virtual, I've been received all new patient paperwork which I had filled out several weeks before for my other provider. I called to ask and was told these are automated messages. Overall I have gotten NO help and lots of frustration (and this has taken 8 months to even get this far!). I cancelled my appointment and have given up trying to get any help. Lifestance made a bad situation much worse.

Horrible place stillwell go to school again told. All friends and family about this place

Don’t get call back from the therapist. Told me I could call her number Than tells me to go thru portal. I needed to talk to her right away. Having problem with my med. need help now Call office takes forever get thru to someone

Apparently this company likes to take money from you without giving you an invoice like soon as you walk out the door without telling you.