LifeStance HealthReviews of lifestance.com

I was to have 3 visits. Only concern was anxiety. No sleep problems, healthy and active. Therapist Kathy Reagan does all the talking with her own agenda, having the first opportunity to interrupt her after 45 min. She rescheduled appointment I had made for 6/23/23 herself to 6/19/23. On Friday, I had an appointment alert for upcoming apt for 6/19/23 and was confused as I had made it for 6/23/23, Friday and I was already scheduled with 4 exercise classes in different locations all day and unavailable 6/19/23. Lizette at Life Stance apologized and said she saw notes in the Portal that Kathy Reagan changed it herself. Lizette indicated that there was "no charge" for this apt that the provider changed. New apt was 6/21/23 at noon but when noon came Kathy R, provider, was unavailable and double booked. Life Stance then made apt 6/21/23 at 8 pm. Now months later, Life Stance has a new portal and the $100 bill now shows up on my profile. Seems the provider Kathy Reagan should be charged $300 for her changed appointments, then fired and Life Stance should consider the billing problems. Update, per Kim at Life Stance today, "zero balance" but continues to show in another area "100$ "past due, 90 days for the apt that this provider scheduled without patient consent. Life Stance, Kim, indicates correspondence to be sent regarding zero balance. Still, If providers are going to schedule and reschedule, there should be a Company policy that it is not allowable within a two-week period and not more than once from a provider. Surely, emergencies may arise, but providers should be responsible for their keeping the appointments that patients make with them!

Three appointments cancelled on me with three separate providers over the course of six weeks. I had to fill out the paperwork three times. That's three times that I was in the waiting room waiting to hear from them for them to no show or cancel on me typically 10-15 minutes after the scheduled start time. The most recent one was the doctor calling me saying, "I don't know why they let me schedule with you, but I don't see children." So three times I wasn't able to get medication for my child, three times I missed work, three times she missed school. And this doesn't consider the hours I spent filling out the same forms again and again only for their system to lose them. I'm not convinced this is actually a company. Whatever federal body oversees medical institutions needs to oversee this organization and make it no longer a danger to my children. Rest assured if any harm comes to my child their grandchildren will need lawyers. I could not be more infuriated with their abject lack of anything resembling professionalism.

The billing practices are shady. Lifestance bought out our mental health practice which is not a good thing. It has a billing company that is difficult to reach and doesn’t return correspondence in a timely manner. The company expects everything to be done through their online patient portal including billing. They don’t use paper statements and do not send electronic notification of billing statements even though online preferences are set that way through the patient portal. The billing company representative basically told me we have to go to their patient portal looking for a statement once it is posted. Who has time to wonder if they have a balance and goes online to check it. Shady. You find out you have a balance once they sent it to a debt collector. Again. Profile setting for three patients in our family indicate receiving notifications for online statements, appointments and patient forms. None of the patients receive notice of a balance owed. Ridiculous.

LifeStance is the worst Mental Health organization in the country Access to care is terrible my family had one in person family counseling session and was not able to get in again for 3 months Unprofessional staff from the front desk to the therapist DO NOT USE THEM

When first I started seeing my providers they were a local office and had amazing people all across the board. However, once they were acquired by Lifestance, the providers were still fantastic, but the administrative side became absolutely useless. Lifestance’s consistent incompetence when it comes to billing and insurance is unrivaled and completely infuriating. I have been doubled charged for sessions, I have been charged despite reaching my out of pocket max, and for the past five months, I have had to fight these people to refund me the money they have owed me. Every single time I called, I was given a different answer as to why I wasn’t able to be refunded my own money. When they finally did call me to tell me they were going to send out the refund check, I was informed that it will take three to six weeks to process and get to me, at which point it will have been six months. I was then called again and informed that I need to wait until all of my claims process, despite them not submitting at least four claims they say they’re waiting on. It has reached the point where I have cancelled all future appointments in an attempt to get this money because I have a valid concern that they will just keep pulling the same pending claim excuse to refuse to give me my refund. At this point I have absolutely no faith in their ability to bill me or anyone else correctly. I’m not sure if it’s the people that are hired or the policies in place that make getting paid so difficult but it is absolutely absurd. Unfortunately, I am now currently researching other providers so I no longer have to deal with the absolute dumpster fire that is their billing department. If you want to spend at least six months fighting for money that is yours, I’d recommend them. If you want a place with ethical billing practices, I’d go literally anywhere else.

My therapist is wonderful. The billing department doesn't know there ass from a hole in the ground. Everytime you call you will get the run around and end up worse off than you were before.

I scheduled my first appointment and had received email confirmation. A representative called me the following day to confirm the online form I completed and requested my debit card. I am insured and they accept my insurance, but I was told if I did not provide my debit card and give authorization for charges I would not receive care and they would cancel my appointment. I asked for the amount they would charge and for the billing schedule and I was told they could not give me that information. They cancelled my appointment.

Horrible place. Abruptly terminated services with my child when reminded that she has secondary insurance of Medicaid despite the fact that their website doesn’t say that and the billing specialist took all of our information including the Medicaid info during intake with no problems. Then they Claimed that psychiatrist would give a 90 day bridge script to give us time to find a new provider. Had to call back 6 times and never got the script and she was not able to have a final appt . After I posted the above review they sent a generic response as me to email them more info at the “we cares” email address. That was over 24 hours ago and no reply. Now my daughter will have to go without her medication for a few days before she can see her PCP. Terrible patient care- do not recommend this dump!