LifeStance HealthReviews of lifestance.com

Awful patient portal and impossible to reach billing support. Provider they connected me with is great, but nothing about Lifestance's own little universe is quality in any way.

During my initial intake, I provided information that should have placed me with a provider that could have assisted with my needs. Turns out the third visit/appointment, he could not provide me with that need, due to not being his specific specialty.

Update 5/29/2024: Prior to posting this I had called Life stance for the 3rd time to try and get my pre-authorization. They were able to finally push it through when I called someone over the phone. The prescription is being filled on Thursday, which means it will have taken 17 days (or 12 business days) since the physician had the prescription approved in my appointment. Original Review: 5/27/2024 Session with provider went well, and I had no concerns after my session. I was prescribed a medication. After 2 weeks, I have not been able to get this medication because Life stance is still working on the pre-authorization. At this point, it looks unlikely I will get my medication before my next scheduled appointment (which was 3 weeks away). I understand insurance sucks but taking two weeks to get prescribed medication issued is pretty terrible. When I reached out to them I was told 5-7 business days is normal (which I've now exceeded). Anyone interested in using this company should be aware of how long this will take, especially if you are in a situation where you need medication relatively quickly after your appointment.

My therapist is wonderful. I will sing her praises to anyone. Therapist gets A+ 100%. But since this is a review of *LifeStance* LifeStance itself I am not impressed with. They have apparently will put bogus charges on your account. Almost impossible to speak with anyone on the phone about. I spent hours waiting on hold, and when after a week of this I finally did get someone on the phone, they couldn’t tell me what it was for. My insurance covers all appts, and I haven’t received or been notified of any other services. Despite all of this, I still have an outstanding bill, for literally nothing, and if I don’t pay it, it will go to collections. If you can find a therapist as wonderful as I have without going through LifeStance, I highly recommend it. Willing to change this review if this gets resolved.

They are double billing - they will automatically charge your card for your co pay but then ALSO send a bill for those co pays as if they haven’t been paid. It’s impossible to get ahold of their billing department (going on two hours on hold as I write this). My therapist is OK. She is often distracted during our sessions and seems overworked.

Everything went bad with customer service. They get you in quickly but after that its imposible to get real help. It took my a month to reach the Billing Department, they didnt run my insurance, and my online portal keeps blocking my password. The time that It takes to get help ITs unbearable

I Had Telemed appointment with Joann Gulley on 3/29/2024 at that time she stated she would refill my subscriptons becase she was a new subscriber and diod not want me to run out of my medications.Ms. Gulley stated she would call them in so I would not run out before seeing her in the office. When I left the office 4/2004 she again stated she again that she would refill my prescriptiona. Again this was not done. I am currently out of some medications. Joann was good but her follow up was poor

Horrible customer service. I have called three times over a billing issue. I elected twice the call back feature (keep my place in line). Never a call back. When I call without latter, left on hold for over 40 mins, hung up.