LifeStance HealthReviews of lifestance.com

Up until this past month my experience with this provider has been fine. However, when my prescription ran out at the end of January and I didn’t get the usual text from my pharmacy confirming to refill it, I reached out to my doctor to say I needed a refill. She responded saying she had sent in a 90 day prescription which should last me until our next appointment. Okay, then why was I looking at an empty bottle that said quantity 30 no refills? She then ignored every follow up message I sent. Two days ago I finally call the office to get some clarity and figure out how to get my refill, the receptionist tells me she will contact the pharmacy to see what happened. The next day I finally get my refill alert, which to me shows they corrected this mistake. Today I get home from being out of town to learn my doctor had sent a letter in the mail firing me as her patient under the false allegation of misusing my medication. How utterly insulting! Clearly she did not make any effort to clarify with the pharmacy before making this decision if the receptionist was able to solve the issue with one phone call. Extremely irresponsible way to care for a psychiatric patient.

This company will cause you MORE mental health and anxiety problems! Plan to be on hold for 2+ hours to speak to someone to reschedule an appointment. Their hold message says to go to the patient portal to make an appointment and this is not true. You cannot. And if you do not cancel or reschedule within 48 hours of your appointment time you will be charged $100. And if your appointment is on a Monday, you must call on Friday. AND they will charge your credit card for the $100 fee AND also send you a bill for the $100. Then you must call to get this straightened out and wait another 2+ hours. We left this company due to this asinine customer service. There are plenty of other mental health professionals that know how to run a company!

This company is terrible. Their office is impossible to get ahold of and when you do get ahold of them, they do not communicate with one another. You cannot call the local office, all calls are routed through the corporate office and the corporate office does not communicate with the different offices. I called in to cancel my appointment last Friday due to having Covid. Not only did they try to charge me a fee because it was “less than 48 business hours before my appointment”, they never notified the local office in Tampa who called and asked why I never showed up to my appointment. This is only one example of how poorly they operate. After my first appointment I scheduled a follow up. Somehow that follow up was never booked so I showed up for my next appointment and waited for 20 minutes because there was no one in the office to tell me I didn’t have an appointment. No apology from my therapist or the office despite me complaining to corporate. Find a different therapist. This place will only harm your mental health further

Don’t know how I withstood nearly 2 years here before I had enough. I was just seeing psychiatrists for medication refills. I found it odd that my “nurse practitioner” emejulu izuchukwu kept PRESSURING me to be on more medications that are not only not necessary but also I’m literally ALLERGIC to them. It’s like he only cares about the money, this man is so greedy it’s sickening! I had to assert that I will not be put on meds that WILL (according to PROFESSIONAL doctors before him but apparently he knows better than them and me, the person living with the condition for years) make me even sicker, he finally stopped but I felt so uncomfortable with him. There are some things I can ignore but the constant manipulation and misogyny was too much for me. I finally switched doctors but I needed a note from the doctor I saw the longest. It’s written by emejulu himself that I’m stable, so stable that my symptoms are “mild” yet this hateful greedy manchild said he won’t do me any favors since I’m not stable, he told me I’m too anxious, huh this is news to me??? He is clearly butthurt and showing his true colors after I finally switched doctors. It seems they will let just anyone be a psychiatrist these days. If you want quality care, run as far as you can from here. I’m currently being seen by another facility, my insurance doesn’t allow for me to get scammed into paying for late fees. The fear of this nevertheless haunted me every time. I don’t recommend lifestance or EMEJULU unless you want your conditions to worsen from the stress of being gaslight constantly by the person that’s supposed to HELP you.

My PCP recommended I get evaluated for adhd through Lifestance. The plus side was that my insurance would cover the appointment, I could schedule an appointment that same week, and it was telehealth so I could have the appointment within the comfort of my home. My provider was terrible. He was nearly 10 minutes late and didn’t apologize. He was extremely cold, and he made me feel like I was wasting his time. “Name? Date of birth? Members of your household?” I get that you need to get basic info, but to not even speak with a hint of enthusiasm or to not make me feel like I was in a job interview? He then sent me links to complete 3 online questionnaires and kept interrupting me by asking me if I was finished yet. He then asked for my scores and didn’t explain what they meant. He then gave, with an extremely condescending tone, outdated information about adhd. After the appointment I asked Lifestance if I could switch providers because I didn’t think he was a good fit. They said I wasn’t allowed to do that and the only way I could get a new provider at Lifestance was if the provider I just talked to conversed with the new provider. It’s wild to me that Lifestance assumes that the first therapist/psychiatrist you speak to will be a good fit. I didn’t want the new provider to have a preconceived idea about me from the rude person I saw first, so I went to get my evaluation done at a different practice. On top of all of this, Lifestance overcharged me, and to talk to someone with billing took forever.

*if you are reading this please take these reviews seriously and never go to this place, ever. I went to a therapist 3 times and each session was $300! Of course they did not mention that anywhere. I did not know until I got billed. I got billed in November for my services in October. Things felt sketchy after that and I never went back. Imagine my surprise when I receive a statement in February for a session I had back in September? I would never recommend this place to anyone. After I got this shocking bill I decided to call them to get this settled and the first time I called, I used the option to keep my place in line and they will call me when it is my spot. Not surprisingly nobody called. Then I called again and the lady on the phone told me that’s what they charge and I am responsible for it. I am not sure when these bills will stop coming. It was unfortunate that this predatory practice pretends they are helping when in reality my mental health is worse from going there. I would highly recommend reading the article called “LifeStance Health: Vulnerable Mental Health Patients Burdened with Unwarranted Medical Debt from Company’s Billing Practices, Errors, and High Fees” by the capitol forum. I cannot add links to this review. But I would encourage you to do your research.

Husband was charged 327 dollars for an initial appt. We have insurance! He was not notified of the charge or given a receipt. Been on hold hrs trying to get this resolved. The provider only talked to him 20 min and did not do a thorough psych eval. Do not go here,!

I made an appointment for my 14 year old daughter via zoom. The provider asked me… the adult to leave the room. I sat behind the laptop and listened to her trying to lead my daughter and created false report to CPS- I had to get my lawyer involved. Also I told her numerous times I can only have appointment what my insurance covers. She asked to have zoom call longer and I said ‘ I can only do what my insurance covers’ - she never disclosed what the fees would be and she did not look into what my insurance covers she also said my daughter is bipolar which is also false. My family has a history of panic attacks. She gave medicine that my kid had a reaction to. Please remove the $525 charge. My insurance paid what it covered. I never agreed to extra fees. And I have contacted billing since 2021- no return.