LifeStance HealthReviews of lifestance.com

My experience was superb with the therapists. Kind hearted and lovely is T.bright. unfortunately someone messed up my insurance information 9 months ago and now I'm ripped away from her with no real replacement that is suitable for my needs. (I took replacement suggestions and was again rejected due to Medicare)...Medicare. If you have any form of Medicare then they arnt able to truly take it and you must push that topic when signing up but just know that. Secondly I found it troubling to NEED to enter adebit card for information of your account needs charged for services like missed appt fees ect. I had to get a PayPal debit card for this and NOT link my regular debit card, due to knowing id never be able to afford anything, although I thought I knew my insurance coverage was 100% always take precautions. Other than those major issues the ACTUAL service lies within the therapist and I've had an amazingly easier time here than any other place, even in person. They do ZOOM calls only which helps if you're depressed, scared, and or disabled. Four stars for T. bright mainly and the kindness of the office gals in Eugene. Thank you for your time. Normally iw would reduce a rating more for the above issues but the gals made up for it that much. Lol. Harsh online reviews are looked down upon, so mine is just blunt and honest. They're great as a team.

My therapist is excellent and the process of finding a match was easy; the staff were lovely and helpful in setting things up. I was referred through work, so I knew my insurance would cover the services. I do recommend LifeStance with one caveat. After 5 weeks of sessions, something went awry with the billing. I was being charged 4x my copay to register for each appointment, and there was no way to correct this. Then I was charged full price for an appointment on my card. I spent 2hrs on hold with the billing dept to try to fix the issue to no avail. When I told my therapist, he had LifeStance send me a customer satisfaction survey, where I left my grievance. The entire issue was fixed the next week. Unfortunately, after a month break in my therapy sessions, the same copay billing issue occurred again when my sessions resumed. I saved myself the bother of calling the billing department and just asked my therapist for another survey, and the issue was promptly corrected.

The two providers I have worked with have been very caring and supportive in my difficult situation

Dr Bernard Ball was wonderful to work with. He was knowledgeable and informative and easy to talk to, thank you.

My visits with folks there have done me a world of good. Kya Davis is very thorough with questions and got me on the right meds! She's personable and kind. Who doesn't need more kindness in their life?

Quality care, with kind and friendly providers...I would recommend lifestance to anyone looking for quality care....

Michelle Khan is the best therapist I’ve ever had. She is so kind and listens to my concerns, and then helps me figure out how to process issues I’m experiencing. LifeStance is a pretty good company to use for therapy but I will say it does get pricey, insurance will only cover a small portion of each session. Other than that I would recommend LifeStance to anyone searching for therapy.

Psychiatrist was helpful. Therapists overall were good but Ineeded more than that. The LifeStance organization overall is good.