LifeStance HealthReviews of lifestance.com

The intake process is awful. If you call they try to push you online but you can’t actually book a new patient appt online and then have to wait for a callback to go through a verbal intake process. When I finally connect with a human, I find out that the therapist that I had wanted to book with was not actually taking new patients despite the website stating she was available. When I asked who was available they stated they can’t tell me without going through the full intake process. I had done my research before calling and knew who I wanted to work with so this was frustrating. She then proceeded to ask for info that I already provided online and stated she couldn’t access my info. The next questions was what do you want help with anxiety, depression…as if you already have been diagnosed. The intake process is impersonal and not patient friendly. The service person was lacking in empathy and people skills. I did not move forward with the process, it did not feel like a good fit based on how they treat new patients. I will search for an individual provider where the patient is treated like an individual.

Impossible to reach them...Everything has to be done through their portal. My last Therapist left the company and I never received a call,email,or text advising me. I then had to scramble and get a new Therapist assigned to me,in order for me to get my prescriptions. I just had a teleconference visit. It was very short and impersonal. I had write several messages in the portal in order to remind my NEW Therapist to call my RX's in to CVS.And most importantly, God forbid if you forget to pay your Co-pay. I'm not happy with this company, however I feel stuck due to the fact, that I need them in order to obtain my RX's.

I love my Therapist, my Psychiatrist made things mighty difficult and I’m transitioning to a new one. The billing team is a joke and I’m considering leaving them due to this. There is a 300 dollar charge for something that isnt it? I reached my Max way earlier. Trying to reach billing has been a taxing experience.

The person who scheduled me knew I needed medication management and scheduled me with someone who couldn't do that. A HUGE WASTE OF TIME - I would not recommend them I wasted an hour when my son really need medication -

I was a client for under six months. The sessions were helpful to me. No problem with the therapist that I was seeing. My concerns with this company comes from the managerial standpoint. The therapist was more than 2 stars. Again, the people in the office in my opinion run this business like a puppy mill. The impression that they have left with me is that quantity is better than quality from a professional standpoint. I think the there business is setup to make talking to someone inconvenient and cumbersome. I think that is the case when cancelling an appointment. I was on the line for close to 30 minutes and I just hung up. I was calling to ask for a break down for my bill and the first thing on their recording was how pay, are you calling to pay, and/or when will you pay so the bill does not go to collections. So!n having said that you should consider this company carefully. Anyone looking for therapist to discuss issues. my issues were being bullied in the workplace. I would not recommend this place of business for anyone with an extensive mental health background because as a nurse for over 34 years I don't think they are qualified. If I needed more counseling, I would use a different company. I have seen first hand how mental health treatment is important to people's lives and it should be looked at and taken very seriously and after reading some of the other reviews, I'm concerned if some are really getting what they need.m

I first had a nurse practioner as my provider and had a great experience.  She gave me the feeling that she cared about me personally and gave me confidence that she was focused on helping me be better.  But, she left Lifestance. My next provider was doctor who treated me at each visit as if it was the first time we had met.  No personality, no connection.  After our last meeting, he prescribed an increased dose of a medicine.  A few days later, I went to get the prescription filled and the pharmacist had no order for one.  After several days of trying to get this remedied by contacting the doctor, they said they would call in the prescription.  After taking the medicine for several days, I noticed that it was the old prescription, not the one for the increased dosage.  I decided, for the first time in my life, to change doctors for a reason other than location. Next was another doctor.  I shared my previous experience with the previous doctor with her so she would know why I had changed.  She blandly listened and robotically had the consultation.  She ordered a blood test for me.  When I went to get the blood test done, they had no order for one from her.  Not again!  She then called in the request.  At our next meeting, knowing my previous experience, she did not even acknowledge that she had done the same thing.  After our meeting, she prescribed a new medication.  When I went to pick it up, there had been no prescription called in.  No personality, no connection, and no demonstration by her actions that I was of any importance to her. Is this what someone should expect from Lifestance providers?

They definitely want a credit card to confirm appointments but don't have an option to provide one for your profile online. They called to get a credit card number, but I missed the calls (2 calls in a row while I was working-healthcare) and they canceled my appointment.

I have absolutely zero complaints about the Therapist (Robin) and my Psychiatrist (Dane) but the billing is gross. I've been going for 2 months and have spent nearly 1.8k feom my HSA and I will be running out of funds now in the next month or so, so my treatment will suffer tremendously. Multiple hundred of dollars for a 20 min med check appt is insane and is affecting my mental health significantly, as I will have to stop therapy soon to be able to still afford my everyday bills.