LifeStance HealthReviews of lifestance.com

Absolutely horrible place. These people could care less about the person and what we are going through. They are just in a rush to get paid and get rid of you. Avoid this uncaring company.

Sh!t customer service, basically bot-level interactions, and overall horrible "therapy". Go with something else.

Dr is average. Get the feeling this is strictly a money making organization. Billing and submitting claims is horrendous. If claims are denied due to their incompetence, they are not resubmitted without significant hounding and literally doing their job. Communication is nil. In order to not owe these people a small fortune it is necessary to discontinue treatment and find a new provider. Left message for my MD regarding this and he said he would forward to "office manager" who in turn never called me and won't respond to message via their own patient portal. Edit: Now Lifestance cares?? Why because they have an F rating with the Better Business Bureau for taking advantage of patients? You want my name, etc.? Your practitioner already has all my info. It's awesome that your stock value has declined by 70% in the past 3 years. Now the day traders can have a field day with your crappy healthcare company.

If you value your mental health at all, RUN from this company. Their therapists are not empathetic at all. I saw a therapist for one session (the first session) which didn’t even last 35 minutes and I still was responsible for paying for it. The next session, she literally LAUGHED at my response to one of her questions, she CRITICIZED me, she was laying on her couch and texting throughout the appointment. I would absolutely look elsewhere. I left this appointment more traumatized than I went in and now have to try and work on finding a new place to go because this company has completely lost my trust.

The only psychiatrist I could find is only a Nurse Practitioner and she JUST graduated 2 months prior to my first visit. She's been rather dismissive, and isn't very knowledgable. Additionally, I tried to update my insurance FIVE times and held on line up to 60 mins each call with NOBODY answering. Additionally, I wrote 2 messages thru the portal (providing ins info) and those were ignored. The few times I've spoken with CSRs in the past, they were disengaged and sounded like I'd woken them from a nap, haven't known answers to my questions, and twice hung up on me. Meanwhile I keep receiving their $240 bill that hasn't gone thru insurance and will likely end up in Collections if they don't get their s*** together. I have excellent credit so if that happens, my attorney will indeed get ahold of them. Lifestance has been a nightmare and have only added to my anxiety, not helped it. It's ludicrous that they portray themselves as a service to help people. All I want to do is update my ins info and PAY my bill. If this is the future of mental healthcare, I'm extremely concerned. When I have time, I will reply to Lifestance's message below.

Horrible customer service, apathy, instability. 30 minute hold times, then you get disconnected and agent doesn't even have the decensy to call you back. Doctors disappear overnight and they leave patients scrambling to find a new Dr. while their prescriptions run out. Awful people who don't care.

No reviews for their providers. I asked why and was told they can tell me about the Dr/Nurse. That means nothing when looking for a therapist. I want to know what other patients have experienced good and bad. I was told I can google them! I felt like I was dealing with a salesperson, selling a service! Will NOT use them.

I waited several months to see Dr. Dillinger and Life stance confirmed the appointment with me at least three times. I waited in the virtual waiting room for the doctor 20 minutes where the message said “one person ahead of you “. Indicating the Dr was running late. When I tried calling in concerned I’d be late getting back to work - it took an excessive amount of time to reach a human and I was informed that the Dr. called out sick. They acknowledged that at no time did anybody attempt to reach me. The manager June told me it would be several weeks before I could schedule with that Dr. again, and as I had to get back to work after losing an hour of my day and income - she assured me that she would research similar clinicians and get back to me. That never happened. Another employee reached out to reschedule me another day but did not have the information June assured me. I left not one but two messages for June to call me back and she made no effort. Their phone systems are a mess, and customer service beyond disappointing. I can’t speak to the practitioners skills but I hope they see this business is not a good reflection on them or mental health whatsoever. The most recent person I spoke to on Friday was exceptionally rude and defensive. It is disheartening to think they work in a medical practice. I would provide zero stars if I could. And keep in mind if it is YOU that didn’t show or cancel in advance you would be billed.