LifeStance HealthReviews of lifestance.com

Horrible. This is not the first time I have written a negative review for this place and it has only worsened since LifeStance bought the practice. They don't answer the phone so you can't cancel or change an appointment, THEN THEY CHARGE FOR MISSED APPOINTMENTS YOU WERE UNABLE TO CANCEL and they have zero empathy. NONE. I thought this place was supposed to be for mental health well being but it definitely is not. They throw me into a downward spiral every time I deal with them. I'm done. Never again. I am going to copy and paste all of these reviews on every social platform I possibly can. Totally unethical and unprofessional. 5/26 - update after seeing response: No, thank you. How about you do your own job? I'm not wasting any more of my time or money attempting to get help from your employees, who clearly don't care, knowing there will never be any changes made or that I'll be treated any differently in the future. My mental health can't handle trying to get a stone to bleed. Funny... when I call, no one calls me back but I had no issues getting my bill. Thanks for that.

I have already filed a complaint with the BBB about this issue but it is worth documenting here. A few weeks ago I received a new statement with a balance of 575 for a service dated in 2022. They are saying it falls on me because I did not provide my new insurance in a “timely manner” and have stated that they have “documented” a single attempt to obtain this new information but have been billing all subsequent services with this new insurance since 2022. First of all, I have not been contacted only until recently about this issue (about two years later) which includes the client portal. I have not been able to speak with someone over the phone who is higher up to address this issue and now have to go back and forth through messaging with some service representative via the client portal that offers no real quality or professional customer service. Calling them is not a feasible option for anyone who works a regular, full time job. I have spent hours waiting on the phone. This whole thing is obscene and as a medical professional who has worked in the healthcare industry and familiar with billing, knows that this falls on Lifestance.

Kennesaw location trying to charge me a no show fee when I never knew there was policy, neither did I sign a document that I would be in agreement with that. I tried to call numerous times to cancel but no one would answer. The company is trying to go against the law of no surprise billing act. After the fact, I have spoke to 3 people about this bill and they say they will handle it but I keep getting bills and close to being in collection. I will never recommend them. Costumer service starts the moment someone answers the phone or the first person a patient sees

The treatment at this company is completely incompetent in diagnosing some who have true mental health issues that have been diagnosed by 2 previous doctors and suffers tremendously from anxiety, panic attacks, and difficulty dealing with just completing day-to-day affairs and will just cut off your VERY VITAL AND CRUCIAL MEDS with no regard to the affects it could and will have on that patient. I asked for a new therapist 3 times and I was able to clearly see that the new and previous doctors that I would say are nothing but computers yes and no faces with NO REAL TRAINING. No doctor that has you on a serious long-term mental health medication treatment plan should 'NEVER EVER " just cut your meds off from one day to the other leaving you completely dependent on the meds you've relied on for years in my case a little over 2 years. I spoke to 2 other workers cause I can NOT call them doctors of any sort. Its people like me who truly suffer mentally and need to be treated by so-called therapists who snatch your meds and leave you and your brain to really begin to cook and think of terrible things and begin to have those thoughts of being better off hurting themselves or hurting others. Please take my review seriously. WOULD I OR ANYONE ELSE TAKE ALL THIS TIME TO WRITE THIS EXTENSIVE REVIEW IF THERE WAS NO TRUTH TO WHAT HAPPENED TO ME AND HAS CLEARLY HAPPENED BEFORE AND WILL CONTINUE UNTIL SOMEONE REALLY GOES THE DEEP END AND LIFESTANCE VIDEO CLERKS FOR THERAPISTS SEE AND FEEL THE WEIGHT OF AN ATROCITY HAPPENING BECAUSE OF THERE INCOMPETENCE.

I had a tele-health with a counselor which is no co-payment with my insurance. Well Lifestance health charge me $60 for in person visit, which it’s a lie. I emailed them several times to refund my money,no response about returning my money back. They didn’t tell me that they will charge me for in person service instead of tele- health services. If I would have known that I would have cancel that appointment. I feel if I wanted a in person services I would have requested that.I requested a tele- health appointment only.So don’t charge me for something that I didn’t received. The counselor didn’t follow through sending my helpful information at all. I would not recommend this service. I am very unhappy with this company.

Why didn't I read these reviews before choosing a provider? I would've certainly not chosen Lifestance nor would I ever recommend anyone to use them. If you're seeking therapy or competent doctors who genuinely care about your mental health, I would strongly recommend to look far and beyond Lifestance. Trust me and thank me - I used them so you don't have to.

Life stance health is not upfront about their pricing and refuses to give customers up front costs. The billing department seems to purposefully not answer the phone until it has been an hour and 10 minutes, this has been about the exact timing for the past four times I have called. If you ask for an itemized billing list, the billing department refers you to the provider, the provider tells you to refer to the billing department, or both of them tell you to refer to your insurance company, even though your insurance company is not given insight to billing. This company charges almost triple the fair market value for services, and because they are not up front about prices, customers end up with a surprisingly high bill. I have been trying to understand why my bill is so extremely high for over 6 months and nobody will give me a straightforward answer. On top of this, the therapy session itself was Just not helpful or when I expect it at all. I was going through a lot, and felt like the therapist that I spoke to just wanted to keep things light or to small talk. It felt like they were pushing off topics until the next session, however after the second one and they did not recall any of the things I said to them in the first session I decided to cancel. It was frustrating trying to confide very personal information with a professional just to feel like they were not that interested or not helpful. Overall this company has made me feel very negatively about the mental health industry as a whole. While I know there are some therapists that truly care about their patients, I really don't feel confident in a vast majority of them based on this experience.

I was truly disappointed in this company. I was seeking a male therapist for my troubled son who had various mental health conditions. He was given Kevin Larkins who at first appeared he was gravely concerned with his behaviors and that he could resonate with him. He gave me this spill how we have to take care of our young black men and he grew up in the hood and blah blah blah. He would say he would come to see my son on our side of town and on those days he wouldn't even answer the phone nor respond to texts. My sons behavior worsened and was intolerable for me as a mom. I was desperately looking for help to save my son from future incarceration and needed an urgent intervention! I did not get that at all. All he did during our virtual visits was discuss a balance that shouldn't of been there because his staff never uploaded my Tricare to the system. I personally thought it was unethical to bring that up during a virtual visit but that just assured me there was no true genuineness in this man! It was just about the money. In my 17 years working alongside healthcare professionals Ive never seen a Dr ask a client about billing issues. Thats why you have a billing department sir. That wasnt it he told me that my son was a lost cause and there was no hope for him. My son heard this! It enraged me but my worst fears came true as my son has been incarcerated since his visit with this fraud of a human being. You have an ethical duty to do no harm and at that sir you failed my son and me. I wouldn’t recommend this establishment to anyone who needs mental health services. Go somewhere where your mental health needs are taken serious and are valued over monetary or insurance claims. 6/2022