LifeStance HealthReviews of lifestance.com

I scheduled my first session about a month in advance. After waiting 15 minutes for the session to start, the therapist sent me a chat explaining that my session had been canceled because she didn't treat my condition. No one called me. No one emailed me. I've been on hold with them for 20 minutes to get the issue resolved. I'll seek help somewhere else.

i went and saw Nicole Robbins for disordered eating and problems with depression/anxiety in february and march. to start you should know some things about me, from october 2023 to december 2023 i stopped eating and lost 48-50 pounds, along with this my primary doctor prescribed me medicine that i reacted negatively towards, throwing up//dizziness etc. first off, nicole was not nice at all!! she’s nothing but rude and although she “states it how it is” for a child/teen psychiatrist that’s not what we need!! as i expressed by troubles, she makes an appointment for a drug test. after getting my results she noticed my magnesium levels have gone up, indicating i was throwing up recently. right off the bat without giving me a chance to explain myself, she accused me of making myself throw up and lying to her!! i have a huge fear of throwing up but i do often because i get queasy with food easily. if she took the time to listen to me at our prior appointments she’d know that. she was so so so obsessed with telling my mother she’s parenting me wrong and that she needs to learn to be a mother. she’s a terrible person and doesn’t need to be around children at all, she did nothing but hurt me and make me feel WORSE about my eating problems. F. YOU. NICOLE. ROBBINS.

Unethical and unprofessional therapeutic guidance. First, let me note, I am trying to condense my issues, there's more to add. While, in therapy my daughter was dealing with a recent breakup, where she felt tricked and used by the gentleman. When my daughter expressed to the therapist (JG) wanting to get emotional revenge on the person, JG stated, "if you need to get it out of your system." As a parent I am thinking wait what, what happened to paint, draw, grow flowers or journal. Also, this therapist knew the young man was physical with my daughter, where he left bruises on her arm, something we just found out. We're asking, this is the service we were charged $1,000, more or less for, absolutely unacceptable. Humana military needs to vet services offered to military/vets much better. We are outraged, hurt, annoyed, and nervous for our daughter returning back to campus at the end of August.

Absolutely the worst experience. This company states that they require 48 hours notice for all cancellations yet, the therapist I was seeing was a no call/no show for one of our appointments. I call to cancel over 24 hours in advance and they charge me $60.

This place would get a zero for poor service. They do not want to talk to customers unless you are a new patient. The voice recording states press #3 for billing yet when you do it doesn't go there. I called acting like I am a new patient to talk to someone. She transferred me but again no one is answering the phone. I emailed them, no response. The automated system says they value your time. I have been on hold now for over 30 minutes but if you are a new patient it only takes a minute. That right says it all. Stay away and make sure you write a review on google as well!!

This was the worst company I have ever dealt with. Lifestance should not be trusted with peoples lives. Kathleen Pham, operations manager, was particularly distressing and upsetting to interact with. This place feels very disconnected from helping people. It feels like all it cares about are the bills it generates, not the patients, especially those in crisis. I feel so much worse having dealt with them, and I never even asked for or was prescribed medication. Unbelievable and so sad. I also just happened to look on the Better Business Bureau and they have over one hundred complaints, and have received the grade of F. Yikes. I wish I had known.

What an awful place with horrible communication and folllow through. I would have given a zero if it was possible. They drop the ball at every opportunity. I DO NOT RECOMMEND. Go ANYWHERE ELSE.

I have spent countless hours attempting to contact the billing department. I have no co-pay for mental healthcare, but LifeStance has charged me three times, automatically deducting what they claim as a co-pay from my FSA. I have attempted to go into the patient portal to remove my FSA card, but they have made that impossible. I was so confident that I did not have a co-pay that I contacted my health insurance company, who confirmed. LifeStance is in-network for me, meaning they agree to accept the payment they receive from my health insurance without a co-pay. Did everyone in the billing department quit?