LifeStance HealthReviews of lifestance.com

My provider was excellent but I am military and they charged me $75 and coded me as a no show for canceling an appointment 24 hours in advance instead of 48 (due to the weekend not counting). The cancelation was out of my control, they acknowledged the situation, but still charged me. The lack of willingness to work with me is ridiculous and I will not be utilizing them again which is upsetting because I truly trusted my therapist.

I did get a response from them asking me for my name and my phone # ECT. They asked me to send info to the company lifestance.com with a we care in front of it I had to say it this way because they won't let me put an email in this review SHOCKER the page is not available. The have also charged me every time for my virtual visits. My insurance card States virtual specialist zero copay.They are soooo shady. I have still not gotten a phone call back it's been a week and a half I'm not expecting a phone call I've moved on and I'm going to another provider.

Lifestance is supposed to be a place to find help for mental illness yet it can cause more disappointment and further mental health issues than solving them. I have been trying to schedule an appointment with one of their therapists. Have called close to 5 times and representatives tell me they will call me back and that doesn’t happen. This is the worst way to treat someone looking for help. Would not recommend.

I’ve been looking for a good psychiatrist since a few years ago, when the doc who finally found the right treatment for me passed away. I found a profile, happened to be a Lifestance doc. Making an in person appt was easy. Appointment was three weeks away when I got an office call. Friendly person asking for credit card. I’m in a back spasm right now, so asked if I could share it another time- no problem, as long as it’s by 5pm. My appt won’t be held unless I call with my card by 5. Then I get suspicious and ask about cancellation charges. She was straightforward at least. $150 if you only give two days notice, $300 if you miss an appointment. I understand that practitioners lose money if a patient doesn’t show up. But the 48 hour charge and the card requirement felt very gross to me. I will not do business with this corporation. Healthcare has gotten so confusing and corporate and robotic- it’s really sad that mental health care is headed the same way.

They charge $350 for therapy appointments. My therapist was almost as bad as medcaid therapists. I feel like they were like let’s charge the absolute most we can to insurances while doing the absolute bare minimum. I wish someone was in the therapy sessions with me because girl. I could have gotten that information from google in 5 seconds. Literally what was all that, i could have given a friend $20 to let me talk to them for 50 mins and it would have been more helpful. Feel scammed

Was getting treated for ADHD and had a good experience with my pscyhiatrist, but accidentally forgot about my last appointment. I was told that I could not join my 3:00pm Telehealth appointment at 3:17pm, which is completely understandable. Later, I was charged a $150 non-refundable late fee. They did not even mention that I would be charged this when I was on a call with them. Would not recommend using LifeStance Health at all, this company is a scam.

DO NOT RECOMMEND. Will not use their service ever again! I needed an online consult with telehealth, and what I got was the runaround. I had to go through 3 different doctors to find anyone qualified to assist- they kept canceling and sending me elsewhere. Then I got to the doctor and didn't receive my records or any documentation. The doctor was rude and not at all helpful. They immediately charged me $495, though. That was completely on time. So now to get my records, I can't even get it through the online portal and got to sit on hold for 30 minutes listening to elevator music before I could even talk to the office. I wouldn't give this service a 1 star if that was possible.

I reached out to Life Stance health to schedule therapy during a low point in life. During the time of booking, it was discussed with the scheduler that I have a high deductible, and I requested to know the pricing I have a session prior to insurance. They would not even give me a ballpark estimate. I asked for the pricing a couple of times, and was told it was around market rate. Since I really was not doing well and was having a lot of issues at the time and it took a lot of effort just to make myself call someone for help, I went ahead with the appointments. I had a handful of lackluster appointments in which the therapist assigned to me wasn't really helpful, didn't seem to retain information from our previous discussions, and seem to make light of the discussion. I did not feel that it was effective at all so I canceled the appointments. They ended up billing hundreds of dollars per session! They were only charging the copay at first despite being aware of the high deductible, so the actual total amount did not come through collectively for a couple of months.. I truly hate this company and where mental healthcare is in the US. It feels like they take advantage of people who are already not functioning fully on a daily basis. They are not honest about billing, they will not answer the phone about billing, they keep pretending to answer on their social media and then refusing to actually contact you. They no longer answer on their patient portal about correcting or explaining billing. I do not recommend this company at all, both for the quality of their treatment, and the horrendous billing policies.