LifeStance HealthReviews of lifestance.com

Terrible TERRIBLE patient help! The portal is Very confusing and useless! Was told that it was $75 for a no show just to find out it is actually $200! I got a call that I have a $400 debt to pay from no shows but had a conversation before with my therapist that she was going to void them because I was still trying to get a hang of everything online was told to tell my therapist when I count make the app I did so and was still charged!!. Not worth your money or time! I’ve been waiting on the phone with the billing apartment for hours! This is pathetic and ridiculous! The therapist also seem like they don’t know what they’re doing, asking me super irrelevant questions about random stuff that didn’t matter!

I went to LifeStance in Auburn specifically for testing to identify/explain my life-long problems with reading. I had to undergo a complete neuropsych evaluation because "we have to give the psychometrician something else to do for her day of work." I have had multiple neuropsych evals for executive functioning problems over the past 25 years, but they never included "educational" testing specifically for my reading problems. I paid $500 out of pocket for the educational testing because it wasn’t covered by insurance. The psychologist seemed not to understand how to interpret the tests. One test evaluated how quickly and accurately I could distinguish between Bs, Ds, and Ps. It took me forever because it’s something I struggle with. When I remarked that it was difficult and asked how it was used for diagnostic purposes, the psychologist told me it wasn't part of the reading testing and that it was used to determine if I was faking a problem. I went for testing to understand my reading problems and paid out of pocket. I’m not sure why anyone else would fake it but I certainly didn’t. What motivation could I possibly have to lie on the test? Why did he make me waste time on a test that was not useful to understanding my actual problem? During the follow-up appointment when we discussed the results, the psychologist said that the test he said was about faking it actually was used to evaluate reading difficulties and that I took more time than normal. I guess he googled the answer between testing day and writing the report? That among many things made me feel like he was wholly unqualified to do the evaluation. During my pre-testing interview and on the day of testing, the psychologist didn't listen to my concerns and wrote a useless report. Even the neuropsych tests were interpreted differently than the five previous tests. He’s definitely not more qualified than the university-based psychologists who conducted the previous evaluations. I can only conclude that his interpretation is wrong. Now I am out $500 and am no closer to understanding why I have never read at grade level. I called to get an appointment with another clinician to discuss the results of the testing hoping to get an interpretation from someone more qualified professional. I was told I would have to repeat all the testing and pay $500 again. It’s outrageous.

Hi[name] just wanted to send you a friendly reminder to leave a review for our business. Your support really helps a lot. Thanks again for choosing LifeStance Health | OR | Portland | 148835PRTKG! “You are correct that our policy does not allow to disclose your information for marketing purposes. I wanted to inform and reassure you that Podium is a tool that our marketing team was using. This practice is 100% HIPAA compliant. Therefore, your rights were never violated…This is something that HIPAA outlines so that we can conduct business and not burden every patient with signing a release of information.”Sincerely, Kathleen Leavitt

BEWARE! Do not put your credit card on file! They incorrectly billed me for my first service and took it from my debit card I have been calling in every week for update the first time they "re ran my benefits" and saw that yes it was incorrect and that they would get it taken care of they keep passing me on from department to department constantly "sending messages" they are a complete JOKE! The service providers are great (therapist & psychologist) but unfortunately I will not continue with this company just for the fact they cannot fix their error!!!!! BAD BUSINESS!

My experience with LifeStance Health has been nothing short of a nightmare. I was bounced around between therapists, lied to, and ultimately left without the support I desperately needed during one of the most challenging times in my life. Lisa Padilla, LCSW: Lisa was my initial therapist and assured me she could handle my situation. However, her complete lack of professionalism and disregard for my circumstances were appalling. Her insensitive approach and gaslighting during a time when I was dealing with severe mental health issues and a dying family member were incredibly distressing. Aura Mena, Psychiatrist: As a psychiatrist, Aura Mena should have provided the medical support and guidance I needed. Instead, her care was inadequate and dismissive. She prescribed medication but offered no follow-up or comprehensive treatment plan. Her lack of empathy and support exacerbated my anxiety and depression, making my condition even worse. Janice McNamara, Psychologist: My experience with Janice was equally disappointing. Despite being informed of my urgent need for support and the ongoing issues with other therapists at LifeStance, she showed no sympathy or understanding of my situation. Her unwillingness to provide the necessary assistance was the final straw. Overall, my time with LifeStance Health has been a series of letdowns and frustrations. I felt abandoned and unsupported by a team that was supposed to help me. Their failure to provide competent and compassionate care has had a detrimental impact on my mental health. I strongly advise against seeking treatment from LifeStance Health, especially from Lisa Padilla, Aura Mena, and Janice McNamara.

You want to destroy your life come here! GO ANYWHERE BUT HERE FIND A DOCTOR THATS NOT WITH A GROUP ORGANIZATION ANYWHERE Iwent through one doctor didn't do any therapy just listened to her lecture me about medication I had been subscribed by a doctor and she took it away then she moved then the next doctor acted like his waiting room screwed up and it didn't yes it was nuts. Trust me go anywhere BUT HERE!!!!! AND FIND A DOCTOR THAT WORKS FOR HIMSELF THESE PEOPLE PRAY ON JUST HAVING KIDS AND MILKING THE INSURANCE YOU WONT GET HELP HERE!

Utter garbage. Money grab In network with my insurance (blue cross blue shield) and a half hour consult for adhd to get a refill of an existing prescription was billed at over $400. Insurance covered $175. So out of pocket for over $200. Unreasonable just for refills of a monthly prescription. Not worth it for long term treatment of something already well managed with medication. Look elsewhere. Lifestance is low value.

Do not trust your mental health with these people. They are DANGEROUS and should be shut down by the department of health. I WAS a relatively new patient and after the second visit I discovered that I was allergic to the medication they prescribed. I had an appointment for July 3 to get it switched out, then TWO HOURS BEFORE MY APPOINTMENT THEY CANCELLED because the only psychiatrist on staff was all of a sudden sick (brown bag flu is my guess) the DAY BEFORE JULY 4. HOW CONVENIENT. They said I couldn't get in until the 12th, which would be about two weeks of NO MEDICATION. They are putting patients at risk so that they can get wasted away in Margaritaville over the holiday weekend, and to my mind, that's WRONG, but you can form your own opinion. Their solution? They sent a refill request to my pharmacy for medication that they KNOW I'm allergic to, and CVS immediately said that they sent it too soon for insurance to cover because CVS is correct. This business is dangerously incompetent and they are going to get people killed. Don't get killed by Lifestance, find a mental health provider that actually cares about the well-being of their patients instead of playing hooky any time they feel like having a long holiday weekend.