LifeStance HealthReviews of lifestance.com

DO NOT USE THIS COMPANY! LIFESTANCE WAS SUED BECAUSE OF VIOLATIONS TO CUSTOMERS AND EMPLOYEES, THEY TOOK OVER 200 DOLLARS OFF MY WIFE'S CREDIT CARD WITHOUT PERMISSION OR NOTIFICATION! DO NOT USE LIFESTANCE!!

Update on the counselor (Andy overgard) who attacked a dad in front of his child, life stance hr has been contacted and no response. He still works there. He had a cps specially stating him. I believe life stance is complicit with child abuse. It's a shame. They have the video and the evidence of the cps report.

It is a continuous problem to contact anyone at the office in a timely matter. I have been on hold as long as 50 minutes. Left my number and never received a call back. The patient portal is a nightmare, I have never been able to sign on without a problem. It never accepts my last sign in password. You wait sometimes all day for an email to reset, and then that usually doesn't work. You then have to resort to calling the office again with a long waiting time. And to sign in for a virtual is the same issue. When you have anxiety, it goes through the roof with you have started trying to sign in for 45 minutes and minutes are left to your appointment time. I have to call and wait and sometimes this makes a late check in.

Instead of billing my credit card for our copays, they did nothing. For two years. Then they stacked two years worth of co-pays to one bill $2000 and gave us a deadline to pay it. It should NOT be my responsibility to make sure this company, with a full billing department, does their job properly. Our therapist was great. However, LifeStance - you are incompetent and unethical. Businesses like yours should be ashamed.

Terrible customer service, no compassion when I need to cancel appt after 48 hours, rude rude rude. My mental health is already at rock bottom and you all have made it even worse. Hope you're happy.

We had to take our 12 year old dog to the emergency vet the morning of my appointment, He passed away within a few hours. He was part of our family and we’ve had him since he was 6 weeks old. I just paid my cancellation fee of $50. I called to cancel my appointment, but it was not within 48 hours, Zero compassion.

The most incompetent provider of my 15 years of medication management. They gaslight you when they forget to send in your prescription and you have to remind them multiple times, was no called no showed by my psychiatrist. And NOW they have been refusing to send my patient records to a new provider for over 2 weeks now because I finally had enough with life stance and am spending a lot of money to start all over again with a new provider. They are petty, unprofessional, and run like a pill mill with no consideration to the patients.

If I could give this clinic 0 stars I would. (Vancouver on 51st) The psychologist my son saw was incompetent and mixed my son up with other clients she had, put my name wrong in the system, cancelled multiple times where we couldn’t get an appointment for over a month, couldn’t remember what test and diagnostic tools needed to be used. Ran over 20 minutes with previous client so we then were running late. The scheduling team and the doctor seemed to have a disconnect which made things hard and confusing all around. Billing is awful. Looking for help…DONT come here!!!