LifeStance HealthReviews of lifestance.com

Please BEWARE of this place. They will loot you... Horrible experience. They charged me $605 for one 15 minutes session and Customer service people are very rude

Doctors are okay, customer service is an ABSOLUTE NIGHTMARE. On hold for 45 minutes just to update my credit card. Bounced around the robot on the phone for literally an hour just to speak to an office about an appointment. No price transparency at all for psych evaluations, I’ve had to ask 4 people and no one will give me an answer on how much it will cost. DONT WASTE YOUR TIME

This is a horrible, unethical company that should be shut down. I am glad to see they are getting sued by numerous groups, as they have many illegal practices. For one, they refuse to bill my insurance, and continue to bill an old insurance plan that is not active. This is for visits from 2023. I have called customer service at least 12 times to resolve this, every time I am met with promises by their incompetent billing team that this will be "resolved". However, it never is, and a few months later I receive the SAME bill, with no insurance claims filed. This horrid company is committing these unethical/possibly illegal billing practices in order to get patients to pay out of pocket, as they will get more money from us than if they billed insurance. There also seems be no rhyme or reason to the amount you are billed. I had a 10 minute appointment and was charged $250, my next appointment was 15 minutes and I was charged $150. After researching this, it appears that the "providers" are paid on COMMISSION, so the more they bill you for a session, the more they make. How this is not considered a complete conflict of interests is something I will never understand. They have effectively turned mental health "professionals" into SALESPEOPLE. It ALSO looks like Lifestance is paying for fake reviews, as all of the 5 star reviews are very recent and from people with odd/fake names and this is their only review for their profile for all of them. AVOID THEM AT ALL COSTS. Go anywhere but Lifestance Health if you value your sanity at all.

Y’all are a joke. My “ therapist was Chanta V Verdon and she was horrible. She would never listen to me. Never acknowledge my feelings. She would always look elsewhere instead of the screen since we were virtual she would always play with her hair, right in her journal something down that definitely wasn’t what I was saying she would always hear half of my points, she never gave me homework to do, she would always talk about how much she goes on vacation and how she can get a better job than this one because they don’t pay enough. When I would say something important, she stopped me and always said that I would be a good therapist because I love to listen to other peoples problems. She has also multiple occasions talked about her own trauma talk about her own boy problem and she asked for my advice with all that and she’s apparently a therapist?? this company does not care about their clients whatsoever. Y’all are scams. Y’all are pathetic. Your company is pathetic. I had an appointment on July 23 at 3 o’clock and y’all voicemail me the day before saying that chanta could not see me anymore because of my insurance problems and I should be paying y’all, and y’all have texted me emailed me asking for my deposit on that therapy appointment which I did not go to which I did not even cancel. She canceled on me so I don’t feel the need to even pay her at all and the calls and emails y’all send me it’s clear to me that y’all only care about money because I have emailed you multiple times and you have not emailed me back at all, this is the most underwhelming unprofessional environment that I’ve ever been to. Chanta is honestly the worse therapist I have ever went to, the worst I mean like come on who does their hair in a middle of an appointment who interrupts their clients talking about how much they go on vacation, who talks to their clients saying i could get a better job than this one to their clients my appointment always became her sessions. I had to help with all her issues I gave her feedback and you know what not once did she give me any feedback and I’ve been a patient since last year. like I said you guys also have emailed me and called me today talking about I have a balance I need to pay and like I said I don’t feel the need to pay y’all. I don’t want to pay y’all because you guys have been nothing but trash to me I should not be having to pay for a session I did not go to or canceled so yeah I don’t feel the need to pay y’all. I don’t want to pay y’all and I’m not going to pay y’all because y’all wasted my time on multiple occasions on multiple occasions and honestly, I have more things to say about chanta that I’m not going to because this is a public platform that everyone can see. This company only care about money you don’t care about your clients whatsoever and that’s evident with all the comments and negative comments that I have read and I agree with everyone saying that you guys are unprofessional because you are you. Y’all need do background checks if you haven’t on your therapist to see if they are actually capable of talking to people with trauma and trying to make them be a better person and give those people feedback on what they can do to change. I’m just very disappointed in this company so anyways like I said, I’m not going to pay you. You guys can sue me, email me voicemail me all you want, but I’m not giving you my money because you’re wasting my time so I’m gonna waste yours.

Life stance only wants your money. They have charged me to fill out the paperwork and have provided no service. They entered my email address wrong so I had to spend hours on the phone getting that fixed. They blamed me for it when I didn’t get the emails. Just to be billed for me filling out the paperwork.

I have had nothing but problems with this company. The therapists did not help me; in fact, they made things worse. I was in an abusive marriage, and the therapists did not offer any homework. My ex had a sex addiction, and I was told that I should send him provocative pictures of myself because his addiction was my fault. They are a joke, and their therapists are a joke. I would not recommend them.

I should’ve listened to all the comments. The customer service is brain dead. Asked for my date of birth on intake, then cancelled my appointment a day before due to the therapist’s age restrictions. I did not request that particular therapist, they assigned me to them. If the therapist has a literal restriction, why wouldn’t they consider that? The second customer service rep that answered the phone when I went to reschedule sounded inconvenienced and rude for no reason. Don’t waste your time with this garbage.

Told the scheduler exactly what I needed (a psychiatrist or psychologist to write a WPATH letter pre surgery). Turned up to the appointment that was scheduled with a psychiatric nurse who had no idea what a WPATH letter is. Left two voicemails and two emails both went unanswered at corporate. Would not recommend this place to anyone. Still had to pay $20 for nothing.