LifeStance HealthReviews of lifestance.com

Im so disappointed in Lifestance. We scheduled an appt, they call to do an intake and accidentally cancel our appt. Rescheduled and they realized that provider does not offer this type of therapy, keep in mind I specifically asked to be certain she did when we spoke to scheduling. Now they have no upcoming appts available with ANY providers. When someone asks for help, it shouldnt be this difficult. You should be ashamed of yourselves!

Horrible. The therapist just up and left. They not only failed to transition, they also gave me a bill after the fact, and no explanation. Their services were covered by insurance, and they never said anything about a co-pay, so it's surprise billing, which is illegal.

HORRIBLE NURSE SERVICE/ SO DISAPPOINTED! I’m so disappointed with how I was treated by the nurse practitioner!! She was so unprofessional how she handled what occurred. I made a mistake on my appt time but I tried to log in about 10 minutes late. She wouldn’t accept my call on telemedicine but she texted me I needed to reschedule. I explained what happened & her next appt was still 10 mins bc I looked at the clock & I know for a fact what time it was. She told the office I was 20 mins late so she could collect the late fee. I was barely going to meet with her for the 2nd time!! After she texted for me to reschedule I did so; I received a msg later that she had cancelled my appt! And later on I received another msg that I needed to pay the late fee of $150 paid in full before she could give any refills on a medication or schedule appts with her. She refused to give refills that i seriously need. It was helping me so much & now I’m out. But she didn’t care. I tried to talk to the office but they’re only going with her word. I was a new patient & I showed that I tried to login before my time was up. She didn’t even take this into consideration. Is this the way she treats patients that are needing serious help all the time? Give me freaking break!! Never going back to a company that has ppl that r more interested in money than helping ppl in need.

At my session last week, I confirmed my upcoming appointment schedule for the next 6 weeks with my therapist, who I had been seeing for the past 15 months. In all that time, there were no problems, issues, or concerns conveyed to me or any hint that anything was wrong. At the start of this week's session, my therapist told me management had determined I was no longer allowed to be treated by her. She indicated she didn't really understand what the issue was, she did not have any concerns in working with me, and we planned to continue our weekly sessions. However, management again intervened and said termination was not optional, and all my future appointments were cancelled. EDIT TO ADD: Three months later, never heard back from the company.

Their scheduling is a nightmare. They love to add huge fees to change an appointment. In one instance, I had paid off my bill in-person but they kept calling and claiming that I owed a lot of money to them. A disorganized practice.

I’ve been on hold with the billing department for literally 59 minutes now. Meanwhile the recording keeps telling me my time is valuable. This is miserable management as well as unprofessional. You apparently have no regard for your clients.

I like my doctor but all of a sudden I've ive been getting billed an additional $115 charge and no one can tell me why. They just tell me what it means. I've seen my doctor for years and suddenly there's an additional charge. I've talked to my doctor, billing, and the front desk and just keep getting the go around. You mean to tell me I'm paying $330 for a 15 minute medication refill visit after years of paying $215 and no can tell me why. Cool. I gotta start looking for another doctor now

Lifestance has the worst customer service. There are constantly billing mistakes and when you call to clear them up, you get young, uneducated, poorly trained people. This company is a money grab. There are great therapists but do yourself a favor and go somewhere local because this place isn’t worth the headache. Edit: I’m also pretty sure they’ve been spamming good reviews. Again ANYWHERE ELSE IS BETTER