LifeStance HealthReviews of lifestance.com

I feel Lifestance Health is committed to the financial aspects of their business but has absolutely no commitment to bettering mental health nor their patients. I do not recommend Lifestance Health because there is no communication from Lifestance Health to their patients when they have changes or updates with their therapists. Lifestance Health can; answer or respond very quickly to an inquiry about booking an appointment with their therapists, collect your personal and financial information, book an appointment with a therapist they recommend, charge insurance, and send a bill.

Recently today on 9/24/2024 around 11:00 am my little sister named Emily had an appointment and called ahead of time with her fiancé who was driving her. To say that there was horrible traffic and could be a little late. The people on the line said it was ok because they called ahead of time. While getting there she received a call from a woman who works the front desk yelling at my sister. My sister and her fiancé then went into the building confused on why she was yelling on top of her lungs at my 21-year-old sister and her 22-year-old fiancé. There were 10 other patients in the room watching this, which if need evidence they are there to ask for more information. The lady who works within your company made my little sister who suffers heavily from mental health issues have a mental breakdown in the patients waiting room. The doctor heard the commutation and tried to ask what happened, and the security who was being abusive, tried to lie about what happened and the doctor took my sister back to the room and tried to calm her down. I am furious about what happened and want that lady's name, you cannot act like that in a doctor's office people suffer from different mental health illnesses. Over all used to be great but now very aggressive people working the front !

If your provider leaves you waiting, unless you wait for no one to show for the whole appointment. You will be marked as the one missing that appointment. This is a scam, absolute trash. Please avoid. And I do have screen recordings and screenshots of my waiting in the waiting room while my provider is discussed to me as not being online at all.

What a clown show they have going here. We signed into the virtual waiting room following their link and waited for 41 minutes with no indication or communication. Of course there was no-one to answer the phone number they have on their site. We cannot leave a review for their services as they never bothered to see us. If the first few interactions are any indication, and reading many of the reviews, we got lucky not to get involved with them. I cannot recommend this practice on any level.

Waste of time, waste of money. I assessed my psychiatrist, her issues seems deeper than mine. I wouldn’t suggest LifeStance for dog therapy. No help, no resolution. Portal is difficult if you have issues. It seemed as if she is a first year therapist/psychiatrist. If you need help, look elsewhere. SMH.

If you value your mental health RUN from Lifestance. Your wait time on hold is at least one hour. I drove from one town to another and had 2 phones going and no one ever answer. they will make you commit suicide. Incompetence is what I call it. If you do get someone on the line they say, oh let me transfer you to another office, and then it goes into a black hole. I loved my dr but had to leave because life is too short to sit on hold for hours. I also had 5 counselors in one year and one of them violated my HIPAA rights. I waiting too long to file on them. Then of the 5 counselors only one of them was worth seeing and he left, lol, go figure. He knew the company sucked. If you want to save your life, find another mental health facility.

Avoid using LifeStance at all costs. The billing department continues to charge my card despite the fact that my account is paid in full. I have emailed and called and nothing has been resolved. The wait times to get in touch with the billing department are ridiculous. I and planning to call my bank this morning to put a stop on any charges from this company.

So tired of continuously fighting them to submit past claims and get my money back. It’s been months of fighting and I’ve only gotten some of my money back. They drag their feet while the credits just sit on my account. Multiple claims it was refunded, only to find out a week later it wasn’t. This company is not worth the scam of their billing.