LifeStance HealthReviews of lifestance.com

Think twice about scheduling here. I very rarely write negative reviews, but I must warn others regarding this life stance website. I was given a Doctor Who supposedly takes my insurance . I even asked Dr. Aponte before we started my appointment. She told me not to worry. Now I just find out after two visits, My claims were denied. Good luck trying to get a hold of somebody because it’s impossible. Most communication is done online and usually don’t get a response till the next day, which is very inconvenient. You don’t even get a direct number for your doctor, which is even worse. I’ve made so many calls to LS and get a different answer every time I call. I was charged for 3 co-pays for only 2 visits and was told because they “discussed medication” . I never heard of such a thing?? After being put on medication, I have to wait until this is resolved or quickly find another doctor so I don’t have to stop medication. Please avoid this place really bad experience. As per your response, I sent an email weeks ago and still, nobody got back to me I went on my patient portal and I literally sent 50 messages to you regarding my coverage which is still declined I sent two emails as per your advice and still no response. I think you just tell everybody to email.

My first time experience with this company was horrible. The front desk receptionist were very rude over the phone, there is lack of empathy for the patients. I had to call multiple times in order to get my documents completed and it felt like I had to chase down the doctor to contact him, regarding my documents.

UPDATE: Still have not heard back from LifeStance concerning the bill, despite responding immediately to an email asking which city I was in so they could direct the correct person to help me. Though I have appreciated their clinicians, they clearly have major work to do on their customer service and billing! I will believe they want to help when they actually do something!

Your Patient portal sucks. You have no convenient way to schedule. Your providers are all over the place. All of these folks are just independent therapists. All Lifestance is is Customer relationship management. That's your whole job and you are not nearly good enough at it. I should be able to manage all my needs online for me and my family. But know, I have to call to schedule for every appointment. Every time I have to explain who it for, who the therapist is, what times are available and what when. All of this should be automated. That is not to mention how bad the the site structure is. Why is there not a link to Telehealth appointments in my portal? Why do I have to search in a 'Lobby'? What are the names of married people not updated? Why can I not list email addresses for my kids in the portal so they can receive their own links? Do better. Right now, your only value is that you have collected the therapists in one location. But you are not doing CRM right.

I've tried multiple times to schedule an assignment online. It says I have an account already, I don't. So I did the "forgot password", it never sends me an option to get a new password. Everything worked great until I tried to schedule an appointment, then they made it completely impossible to do so online.

Imagine discussing your mental health with the doctor & then mid-sentence getting interrupted to which he proceeds to turn on the TV to check the score of a soccer match because he had money on it. Unbelievable. That was my experience with Lifestance.

Things were going fine and then all of a sudden their billing just applied 500$ of charges for old visits that were already paid. Their billing system barely works as it is but I have no trust in them to actually fix or address this mistake on their end. If you want mental health help avoid this company, whatever help their therapist provide are completely nullified by the terrible experience of dealing with the company itself.

10/1/24 IF I COULD GIVE A 0 STAR I WOULD...THIS IS THE ABSOLUTE MOST UNPROFFESSIONAL COMPANY I HAVE EVER COME ACCROSS!!! I HAVE BEEN TRYING TO WRITE DAILY REVIEWS IN REGARDS TO HOW UNPROFFESSIONAL AND UNCARING THIS COMPANY IS, AND IT ONLY ALLOWS ME TO UPDATE MY PREVIOUS REVIEW...SO I WILL DO THIS DAILY AS I WAIT FOR A RESPONSE FROM THE OWNER OR ANYONE IN LIFESTANCE WHO HAS ANY KIND OF COMPASSION OR CONCERN ABOUT RECEIVING THEIR PAYMENT IN FULL...NOT TO MENTION--THERE WAS NO NEED TO DROP MY HUSBAND FROM THERAPY WHEN ALL THAT WAS NEEDED WAS A CORRECT ICD 10 CODE....THE LEVEL OF UNPROFFESIONALISM THAT THIS COMPANY REPRESENTS IS UNBELIEVABLE!!! I CANNOT BELIEVE THAT NO ONE HAS TRIED TO RESOLVE THIS--AND CONTACT MY HUSBAND WITH AN APOLOGY AND INVITATION BACK TO SEE WILL, HIS THERAPIST.....AND THATS BECAUSE THEY DONT CARE ABOUT THEIR PATIENTS....MAYBE THIS IS A COMPANY THAT IS SCAMMING PEOPLE... I DONT KNOW, BUT I PLAN ON GETTING A PROFESSIONAL RESOLUTION---EVEN IF I HAVE TO MAKE IT HAPPEN MYSELF...THIS COMPANY HAS HORRIBLE REVIEWS WITH BETTER BUSINESS BUREAU ALSO....WHICH IS MY NEXT STEP....I WILL WAIT UNTIL THE END OF TOMORROW, WENDNESDAY, OCTOBER 2, 2024--BEFORE CONTACTING BBB....THEN I WILL POST DAILY UPDATES AS TO THE STATUS OF THIS UNPROFFESSIONAL SITUATION, IN HOPES OF A RESOLUTION SOONER THAN LATER. NO AUTOMATED ROBOTIC RESPONSES NEEDED WITH LIES STATING THE BILLING DEPT. HAS BEEN CONTACTED, BECAUSE WE HAVE RECIEVED NO PHONE CALL--AND I HAVE SPOKE TO THEM IN THE PAST---WHEN I ACTUALLY GOT THROUGH TO A LIVE PERSON WHO HAD ALL INFO IN HER NOTES, CLAIM # ETC...--AND NOT POSSIBLE TO SPEAK TO A LIVE PERSON ANYMORE BECAUSE ALL LINES GO TO AN AUTOMATED RESPONSE ASKING TO LEAVE A MESSAGE, BUT THERE IS NO ROOM TO LEAVE A MESSAGE, THE RECORDING REVERTS TO ORIGINAL MESSAGE.... HOPING TO RECEIVE A CALL WITH AN APOLOGY AND RESOLUTION SOON...MY HUSBAND DESERVES PHONE CALL AND AN APOLOGY FOR REFUSAL OF SERVICES WHEN ALL ALONG THEY HAVE HAD THE CORRECT INFORMATION THEY NEED TO PROCESS IN REGARDS TO RECIEVE FULL PAYMENT...HE SHOULD HAVE NEVER STOPPED HIS THERAPY---THAT WAS BEYONG UPROFFESSIONAL AND UNCARING OF THIS COMPANY...AND TO MAKE THINGS WORSE, THEIR LACK OF RESPONSE IS BEYONG DISHEARTENTING--FOR THE FIELD OF MENTAL HEALTH....UNBELIEVABLE.... 9/30/24...Unable to log in to Life Stance portal to forward daily updates as I am doing here... continues to say incorrect password...with correct reset password 👀ALSO UNABLE TO SPEAK TO, OR LEAVE MESSAGE WITH BILLING NUMBER...AUTOMATED SERVICE STATES YOU CAN LEAVE A MESSAGE, BUT THEN REVERTS TO PREVIOUS MESSAGE.....BEYOND UNBELIEVABLE AND UNPROFFESSIONAL... No attempted communication to my husband in regards to status of billing resolution from anyone in this company--I have received 2 computer generated responses stating billing team has been contacted--yet no verbal communication with my husband or myself...they have also received certified letter from lawyer with no response...ONLY THING NEEDED IS CORRECT ICD 10 CODE FOR PAYMENT IN FULL..ITS AN EASY FIX!!!! Hoping to get a verbal response soon...... 9/27/24 I have been trying for several months to resolve a billing issue created by Life Stance--An auto claim in which insurance company has tried for several months to have them submit a proper diagnosis code in order to receive full payment. Instead, they choose to bill my husband. I started posting in reviews yesterday, to see if I can get anyone from Life Stance to reach out and address this. I have even contacted their corporate office, in hopes of some kind of response to resolving this EASY FIX... insurance will pay, just enter proper diagnosis code, please. I am assuming the owner would like to be paid...I sent an email to that person also--and I received a computer generated response. I would like to speak to a human being who will tell me that they have resolved and submitted the proper Diagnosis Code. THAT WOULD BE THE APPROPRIATE PROFESSIONAL RESPONSE FROM A COMPANY THAT IS INTERESTED IN RESOLVING THIS AND RECEIVING PAYMENT IN FULL. I LOOK FORWARD TO HEARING FROM SOMEONE.....after I contact the BBB I will be contacting news reporter, Hank--for his Help Me Hank solutions