LifeStance HealthReviews of lifestance.com

So disappointed with the level of professionalism at LifeStance Health. Phone calls passed on, no answers, no solutions and never a call back. Charged $100.00 for an appointment that never happened, without a signature, no invoice and not an answer from billing. You will hold and hold and then disconnected. People that need help are not getting the help they need. 2nd appt was a mistake, 3rd appt was a no show by therapist. We will not make the mistake of trying to reschedule. Credit card charge was wrongfully billed and is in a dispute with credit company.

Tele appointments don't work well (due to technical difficulties on their end). Doctors are always late, and as soon as he/she senses/sees/feels a technical difficulty (online) they're gone. Administration acts as if it's no big deal if an appointment needs to be rescheduled due to their own inadequacies. I wish I could end on a positive note; however, I can't think of anything positive about them.

Lifestance has no clue what they are doing. Cancel appointments day of, never return phone calls regarding medication. The psych NP was a nice lady, but she works for such a horribly mismanaged company. I'm looking to move on from here for sure. Also your doctor is impossible to get through the gatekeepers to speak with.

New to therapy so I was unfamiliar with website use. I had no help with how to get to patient portal or joining a room. They have improved how to get to the waiting room. I was told I could book online appointments but their website rejected all attempts. It said book appointment through the office. I saw two therapists here at Lifestance. First one wanted to be my friend and was disagreeable about how I dressed, lack of makeup, my hairdo, everything. Not a great start and I didn't get to say hello yet. 8 sessions later she was screaming at me for slow progress. I stopped seeing her. Second I tried a male this time. He was engaging and very good at his job. He pushed me to hard and now I'm suffering from depression. They both have a common theme of Gain your trust Assessing the problem Yelling when I was progressing slowly.

I hate having to make an appointment every time I need a refill. Now they aren’t allowing me to sign in for my appointment and no one is answering the phone. I’ll rather go insane than to deal with these people

As I searched for a psychiatrist, this was an option that had an earlier appointment than other offices. The first person who answered the phone after 20 minutes hold didn’t know how to answer any basic questions . Called again and got a reasonable person to make an appointment but in order to make an appointment they asked for a credit card number.She said we’ll send you a form online to fill out. I didn’t receive any so I called again and finally I received the form which was longest weirdest and quackery form I have ever seen. As it went further it got scary Because their list of charges you might receive and it was a LONG LIST For example requesting refills $125.00 cancellations $…. AT this point I got the feeling I would be trapped in a dishonest , untrustworthy scam business.. I called and asked a rude useless customer service that I would like to know how much my 20 percent co-pay would be. Useless person said probably $200 to $400 . I felt she was way too off the charts. Asked for manager, didn’t call me back after I asked for the director then their manager picked up the call. She didn’t know either how much I have to pay and said it depends how much doctor will charge. Explained to her any doctor has set time and set visits fee . But she was mumbling something. At this point I was sure they are corrupted business and as other reviewers mentioned probably they cancel the appointment themselves and charge you for cancellation, or will surprise you with lies and nonexistent charges. I will report them to the board of psychiatrists as a dishonest and tricky scam business. DO NOT GO TO THIS BUSINESS.

I found LifeStance through my insurance and made a telehealth appoint with a psychiatrist. They never sent me a link to join the appointment and the link wasn't in my portal, which I would have expected from a normal/legit company. I didn't realize it until about 10 minutes before my appointment so I called to get the link. I was put on hold for over 15 minutes so I called back and was then hung up on. I had to call again and after about another 20 minutes I was finally given a link to join and speak to my provider. She had me do an assessment and then told me that I had to spend $150 out of pocket to take another/deeper assessment. What a giant waste of time.

I submitted all & every form e-mailed to me. The biggest concern is how they are getting paid! I have excellent insurance, every call I get is only concerned how they will get paid not my mental health. Now My appointment has been cancelled claiming I did not answer their insurance forms, NOT TRUE! Every call has a rude person not listening to my concerns but needing my insurance information. Whay a horrible experience dealing with LIFESTANCE!