LifeStance HealthReviews of lifestance.com

Terrible, terrible place. My mental health deteriorated after weeks of treatment. There was no listening to my medication needs. My past prescription history was ignored like it was at the last place. They want to play, "experiment with this drug" or "that drug," instead of listening to the patient, who is hiring THEM, to be their mental health practitioner. Similar to other reviews, I was listened to and treated like a child whos' pedantic mother is chiding him for misbehaving. I would give 0 stars if I could.

I was a patient for a year at Lifestance Health. I had to switch Doctors after a month or so because of lack of care and or interest in my mental health care. Four different times they let my medications run out and even after calling for days it took for ever to get my scrips refilled, so I went days with out medication in between. They do not seem to care about mental health only filling time slots in my opinion thats why I will not go back to them..

I'm so fed up with this company. The first Nurse Practitioner they set me up with never sent my prescription to the pharmacy. After 2 weeks, I called and asked to switch providers to a Psychiatrist (MD). This provider told me I have to do testing. The testing department strung me along for weeks, saying that the MD has to give a referral. 3 weeks later when I finally got someone who would schedule me, shared they had no openings for almost 6 months!! I cannot wait 6 months. Their service team is garbage. I'm now a month behind in trying to solve my mental health concerns and wasted money.

Avoid at all cost!!! I am a disabled Veteran and the VA sent me here because they had no openings for VA care….. 2nd visit with a “professional social worker trained in Trauma and PTSD” … spent my hour driving around in her car while talking to me????? 5th appointment I waited 30 minutes.. no show! No call, text, message… didn’t answer my message. Called the company the following week… they had on there records that she showed up? Waiting to see if they billed VA. The office has NO IDEA what their “professional counselors” are doing!

Very unprofessional and scatter brained. I scheduled an appointment with a provider named Madison Maskalunas. I joined the session and a woman by the name of Kiara Hernandez hopped on the call to tell me ahead of time that an "adult patient form" was not completed and I should go to the patient portal to complete my "adult patient portal". I asked if it was sent to my email, she said, "yes." Then she said, "oh, that's the problem, you don't have an account yet." She then dropped from the call. I then logged into my existing account via the LifeSource patient portal. I didn't see a form in there. Madison then hopped on the call, said about 2 words and then the call got disconnected. I waited for about 5 to 8 minutes while she reconnected. When she got back on the call she said she was on vacation, technically, and is not in Illinois. Which seems weird given laws around practicing medicine out of state. Made even weirder by the fact that she is technically on vacation. She then disconnected again. Complained about her internet connection. The session was very unprofessional. She kept trying to rush me through the session that she was over 10 minutes late. She then complained that the questionnaire wasn’t complete. I informed her that I’ve completed it 3 times already. She then turned off her camera. She then came back on the call. I asked if I can record this session. She got really scared and said, no no you can’t record this. She’s in AZ. When I asked her if she was recording she said no. She told me that every patient has to be checked in by Kiara. I asked for a last name and she said, “I don’t even have that. It would be someone different regardless.” I’m assuming she was referring to her assistant. But strangely, she also said that Kiara is not her assistant. She then said something along the lines of, “I don’t think I’m the right provider for you.” and something about having a better provider for me. She then said that LifeStance will be reaching out to schedule with another provider.

If I could give you a zero I would. My "Dr" has spent a total of maybe an hour with me since I started with Lifestance about 5 months ago. She is constantly late to our scheduled times, clearly doing other tasks while talking with me, and we end the call after about 5 minutes tops, seriously. She is impossible to get a hold of for renewing prescriptions and she consistently sent the wrong instructions to my pharmacist when I have been able to finally track her down for a refill. The most recent episode caused me to have be out of my prescription for a week. I told them that I no longer would like to work with her so I was surprised when I got a text for an appointment reminder for tomorrow. When I called to cancel and the reasons I was and was told that it would be $150 cancelation fee. I told them that seemed unreasonable given the reasons for the switch (all documented in their system) and they told me that is their policy no changes. So tomorrow I am going to go to the appointment sit there for 10 minutes and tell her that I am switching providers and the only reason I am on is to save $150 which I will be calling my insurance company to dispute. DO NOT USE THEM, look at their reviews on the BBB.

Much as my body dislikes drugs, perhaps if I agreed to Ketamine I might feel happy with my former rude opinionated counselor too. Had I went with my instincts after the second time a red flag began waving.....well I did learn more things about why I have more work to do and that is what I plan to do. I deserve inner peace. I did have a scheduled session for 10/29/2024 at 7A M but she offered me today instead. I am not sorry standing firm when someone gets it wrong. Too bad because I am always in the "Okay, let us do this" But I cannot tolerate being talked down to.

Lifestance: A Very Bad Experience. Lifestance may work for some, but for those with a mental health diagnosis, it was a nightmare. Psychiatric provider cut his meds after only speaking with him initially for 15 minutes. Initial intake session was 25 minutes. Worst part of Lifestance is communication with providers. They do not answer promptly, and only do it via the portal in written format. We needed to have a sooner appointment than one month, because of a crisis, and that was never even addressed by them. The provider sent a message via front of office staff, and our only followup with them after about 10 emails was a two sentence response. I was a mental health provider, and it is disturbing that places like this exist.