LifeStance HealthReviews of lifestance.com

They are impossible to contact. I have tried to update my insurance information for two months but neither their portal nor their phone number ever gets answered. An update from week of Sep 11, 2024 They did promptly rectify this situation after my earlier review, so I changed the rating from 1 to 3

I was given medication for depression that helped. I was given a pill to take when needed for anxiety. They were too strong and no other considerations to my recurring anxiety attacks were given. The same can be said for the counselor.. no serious consideration of anxiety.. other than breathing or music. In reality my anxiety has gotten so bad that in public I act out.. eg. Screaming at folks in public! No help! Secondly, as someone who has been in many counseling situations, I found the 2 counselors I tried good for beginners, but not for in-depth issues. Also, they have quite a repertoire of ways of counseling but, didn’t use them with me. Third, when I started, the dial-in for a tele-session was okay. It has now been changed and for each session you enter the same lengthy data (15 minutes more) over and over. Why isn’t this stored?? So.. if you have basic issues, give them a try; if your issues are more complicated, go elsewhere.

They are terrible. The pharmacy couldn’t fill the prescription and I literally called twice a week for three weeks and still nobody responded to write a correct script!! It was a horrible experience. They are undependable in a time of need. In my experience, the provider was nice enough, but the back office and support staff was not diligent in communicating my situation to the prescriber. Or, maybe they’re all just like that and they all don’t care.

My initial experience hasn't been all that great. Hard to get a hold of someone on the phone. Searching for a provider (a therapist to work with) isn't the easiest on their site, as I didn't find a way to add a Filter so that I'd ONLY see those people who accepted my insurance. As a result, you have to go through and check each provider/therapist profile, one by one, to see IF they accept your insurance. Also, there were some providers I thought I might want to work with, and so I'd click on 'Schedule an appointment', only to then see a pop-up of 'this provider has no upcoming availability'. (What does that mean exactly? ...no availability for the next few weeks? Or not accepting ANY new patients?? On the day of my first scheduled appt., I dialed-in, only for the provider to say 'actually, we cannot have a session today because you didn't fill out the online intake forms.' I said 'I actually tried to do so, and contacted Lifestance to say I was having issues accessing the forms, and no one ever got back to me.' (And, how is it that my own therapist didn't flag this fact, and sooner? So I set aside time to meet with her, and it was only AT the time of our session, that I'm told 'oh, actually, we cannot meet right now...we'll have to reschedule, and once you complete the forms...'?? Also, as others here have mentioned, my first appointment included lots of additional 'intake' questions (even though I'd already and finally been able to complete a lengthy 'intake' questionnaire on their website, before my first appointment). I'm not sure if it's across the board with Lifestance, or if it were particular to my particular provider (and her areas of expertise) but I got the strong sense that Lifestance and/or my particular provider work with people who have more serious issues going on in their lives...who may experience abuse, or use drugs/alcohol, be suicidal etc. I say this because, after my answering all the questions my provider posed to me, about how I've been feeling, etc., she said towards the end of the call, 'OK, based upon my assessment, on a scale of 1-10 you are a '2' for anxiety and depression' (...the implication mainly being that I don't really need any help...that I don't really have any issues). It all felt very robotic and formulaic. I thought to myself 'I'm sorry...I thought that if any one of us feels like some talk therapy would be good for us, that we should have the option to decide if we want to talk to someone... and that the insurance that we PAY to have, should afford us that opportunity?' But it was as if Lifestance as a whole, and/or the particular therapist, do everything according to a literal manual, complete with a check-off list. I'd mentioned to my therapist how I've been feeling very 'ADD'...easily distracted...have a hard time completing things on my to-do list, and that this fact bothers me. She mentioned, towards the end of the call, that during future sessions, she could help me with relaxation techniques, breathing exercises journaling, creating to-do lists and building in breaks so that my to-do list doesn't seem so overwhelming, etc. And all I could think was 'do you think I don't already know all those tricks?? Don't you know that all that type of advices and how-to's can be readily found elsewhere online? I came to Lifestance because I need help in understanding why I'm having a hard time doing this on my own...why, even though I intellectually know better...I know all the healthy habits I should be trying to employ...why I'm still not doing those habits..." I'm going to try out a different provider/therapist at Lifestance and see if that goes any better.

Several issues. First my counselor retired- and referred me to a new one as this would be an ethical requirement. I was contacted by Lifestance twice to reschedule with yet another provider as " new" referred provider wasn't available anymore. ( she had left I found out later ). Then new appt w " new provider " had to be changed due to " over scheduling". How can you over schedule over a month out from an appt? I canceled appt, and sought new provider via another agency. Secondly, billing is a nightmare. Have had sudden " back bills" appear , at least 6 months past appt. Waiting on line for over 45 mins on numerous occasions to try and solve issue. No resolution. Do not utilize this agency .

How do I cancel an appointment? They give you no option on their website! I wish I could have chosen who I wanted to be my Therapist so I cancelled!!

Therapist was helpful and knowledgeable. When dealing with such deep dark feelings...the occasional smile would have been warranted

Really like the therapist we found. Hate the McDonalds drive thru approach to therapy however! Don’t need anything but your 40 min!!