LifeStance HealthReviews of lifestance.com

We've had 3 PMHNPs for our kids through Lifestance. Two were not good at all, but the 3rd is great. But the biggest issue is their complex phone tree, their administrative staff, and their ability to deal with the problems their administrative staff creates. When I canceled with one of the poor providers and tried to set up with a new one, these things happened: 1) they didn't cancel my previous appointment so I got charged a no show fee 2) I could no longer get into the patient portal and 3) Their manager who had promised a response in 48 hours still hasn't gotten back to me over a week and a half later. I've spent literally hours on their phone tree in the past month trying to resolve various issues. Their Irvine receptionist is particularly impolite.

My biggest concern is costs which aren't listed up front. We had a 15 minute virtual meeting and got charged $425. Then cancellations are $100. It was difficult hearing the doctor on the virtual call as they were working from home and having some issues with the audio. When i called to mention the cost was really high for only 15 minutes and about the sound they pretty much said oh well and the only thing they can do is maybe a payment plan. My concerns are more with the company than the doctor we spoke to. I wouldn't suggest Lifestance health

The billing department has a very rude and disrespectful employee named Jirah. This beach literally hung up on me because she was frustrated that I was correct when pointing out their billing error. If it wasn't for the wonderful therapist, you would get 1 star.

I used LifeStance in both Colorado Springs, CO and Charlotte, NC. I had issues with providers in both states. Many of them were late, did not answer their patient portal, or simply did not have anyone at the front desk. I do not plan on using their services again.

It took two months to get into see someone. I had two sessions and then a life-changing experience happened to me where I needed my therapist. She canceled the session two weeks later when My next session was to happen 30 minutes before the session, my therapist canceled again. When I reached out to Lifestance the person on the phone said someone would get back to right away That never happened. The next day I called to cancelled l all rest of my sessions, I was never asked why or anything. This is mental health people you need to be more attentive

I have related information to these people at least 4x when I moved to a new state. No one wrote down anything, and furthermore, did not notify me of their uselessness. Mental health does not have a pause button. And if the people picking up the phone are so incompetent as to suffer from a tragic inability to update a patient’s new info and MORE IMPORTANTLY, the list of medications, and then relay this information to insurance, need to find a job that requires very limited cognitive and motor processing skills. This is unacceptable and dangerous. I have called Lifestance a few times to literally repeat the same info, no changes, again and again. Since May until July.

We like our therapist and that’s the only reason I’m giving any stars. I sent multiple messages to the office manager requesting they consider removing the lobby’s air fresheners. I explained the many detrimental health issues associated with their use. She has not acknowledged me. I printed out studies supporting the removal of these fresheners and our therapist handed this information to the office manager. She still didn’t respond. The front desk staff told me the issue not theirs. I messaged through the patient portal and have not been acknowledged. Each week, I bring my son with epilepsy and cerebral palsy into an environment that is neuro toxic. Lifestance continues to ignore my health concerns. Only a few days ago, the therapist asked the staff to remove the air fresheners, for which I am thankful, but the fact that the office manager and the patient portal readers have completely ignored my legitimate attempts at communication is wrong. They seem efficient in sending me reminders to pay them, but can’t seem to engage in a conversation with me.

My virtual appointment was canceled after it started -- *without a refund*. I logged in at session time, was asked to pay, completed the payment, and minutes later, the provider wrote about canceling. I asked for a refund and she said they'd refund it. They never did. I contacted LifeStance Health about the cancelation and a refund. They never replied. No communication whatsoever and they charged my insurance and card. In my experience, it was a money trap and I had to dispute with my bank to receive my refund. I wouldn't recommend them to anyone.