LifeStance HealthReviews of lifestance.com

I did not even know I had an appointment. I never received a confirmation that the appointment had been scheduled. The first and only notification I received was an email on Saturday for an appointment on Tuesday. I immediately tried to cancel. I couldn’t reply to the email, the office was closed, and there was no option to leave a voicemail. Sunday was the weekend and Monday was a holiday. When I finally reached the office, I was told to use the patient portal. I couldn’t access it because LifeStance had never sent me the verification email needed to activate my account. I was then told a supervisor would call me about the cancellation fee. No supervisor ever called. LifeStance expects 48 hours’ notice, yet I wasn’t even notified that I had an appointment until less than 48 business hours beforehand, and they didn’t provide me with a reasonable way to cancel. At this point, this doesn’t look like a legitimate cancellation policy. It looks like a scam designed to collect cancellation fees from patients.

Be very careful with LifeStance Health. Their billing and cancellation policies are intentionally misleading. They require "2 business days" notice to cancel, meaning if you have a Tuesday appointment after a holiday Monday, you are trapped into paying a penalty fee even if you try to cancel over the weekend.Worse than the tricky billing is their complete lack of professionalism. When I called to address this, the local extension supervisor literally hung up the phone on me while I was speaking. As a military veteran, I am disgusted by the total lack of basic respect and care shown by the staff here. They treat patients like metrics, not people. I will be warning all of my friends, family, and coworkers to avoid LifeStance completely. Go to a practice that actually respects its clients and their service.

I would put negative 10 if I could. I saw two different providers at. Life Stance Health. They are both terrible. The second one was a nurse practitioner. She’s the one I am most disappointed with especially since I am a nurse. I had been benzos for 23 years most recently Klonopin. I had to switch providers due to my insurance changing. I had been on a benzodiazepine most recently klonopin for the past 23 years and was abruptly stopped by the NP with the last name Uzoma. She was also very rude. I asked her if she would wean me off safely and I received a call saying no she won’t do anything to help me and I need to see a new provider. Very dangerous and unprofessional. I became extremely extremely sick from the withdrawals. They are extremely dangerous and life-threatening. I had to go to the emergency room. They hardly helped me. They gave me one Klonopin to get me through the day. I went to urgent care tonight and they covered me until I can get into my new psychiatrist. I am not one of those people to cause problems. I just don’t want her hurting somebody else or causing their death. Please don’t see this nurse practitioner. I will be reporting her to the state. Other doctors have told me too.

Unfortunately, my experience with James Barry during family therapy was extremely disappointing and, in my opinion, unprofessional. During our second session, James asked whether I could see myself eventually building a relationship with my father’s wife. I explained that I was open to that, but that my cup currently feels empty after making efforts in the past that I did not feel were reciprocated. I expressed that I would absolutely be open to moving forward if the effort could be mutual. Instead of feeling like my perspective was being explored or heard, I felt blamed for not being willing to make the first move yet again. When I disagreed and tried to clarify what I had actually said, his responses became sarcastic and dismissive, including remarks along the lines of, “Oh yeah, sure, that’s what you said,” in a tone that both my father and I experienced as mocking. What bothered me most was how the session ended. After our disagreement, James stated that he was “done” and abruptly left the Zoom call while my father and I were still sitting there. I understand that therapy isn’t always supposed to be comfortable. I’m open to being challenged, hearing a different perspective, and having difficult conversations. But there is a difference between respectfully challenging someone and becoming sarcastic or dismissive when they don’t agree with you. Family therapy requires vulnerability, and I expected the person facilitating those conversations to remain professional even when there was disagreement. Unfortunately, that was not my experience, and after this interaction, I would not return.

Christopher Sobecki at the Columbus Easton office - He is both a terrible provider and a person. He doesn't believe anything that you say. Even when I gave records and diagnosis from previous providers, he still refused to prescribe me those and gave no reason. He ignored and dodged me every time I questioned his logic. He is uncompassionate, assuming, and mocking. He does not listen nor remembered anything that I tell/told him. He doesn't treat you as a human, he looks at you like a checklist and asks questions like a robot, he doesn't show any care and doesn't follow the proper guidelines when prescribing medication. I complained several times to Lifestance and they have done absolutely nothing about it (said they would "investigate", which is a lie). I lost my job and had to visit the ER twice because of this fool. Don't go to LifeStance for mental health services.

Predatory billing practices. I called two days in advance to reschedule my appointment. They charged me $100. Apparently I missed the cut off by 6 minutes, lol. I'm through with them. It's a shame. I really liked the Doc, but I refuse to be taken advantage of.

Dr didn't join the video call. I paid my co-pay upfront and they are charging me for a no show. I purposely waited a day to see if anyone would even check with me. Heard nothing. I disputed the charge and now I received a text they are charging my card. Terrible don't use them.

I am extremely disappointed with how my experience with this practice ended. Before scheduling my first appointment, I specifically asked whether they were in network with my Horizon Total Health insurance. I made it very clear that I needed them to verify my coverage before I moved forward, and I was assured that they accepted my insurance. Based on that information, I began therapy and attended sessions for approximately six weeks. Then, six weeks into treatment, I received a phone call informing me that they actually do NOT accept my insurance. As a retired medical office manager who worked with patients and insurance, I understand that mistakes can happen. However, insurance verification is one of the basic administrative responsibilities that should be handled before a patient begins treatment—not six weeks later. Patients should be given accurate information so they can make an informed decision about their care. What makes this especially upsetting is that therapy is not like an ordinary appointment. It takes time to become comfortable enough to trust someone and open up about personal things. In the beginning, I wasn’t even sure therapy was helping me. But during the last couple of weeks, I finally started feeling like Arlene and I were making progress. I was beginning to trust the process, open up more, and actually feel a little better. Just as I reached that point, I was suddenly told that my insurance wasn’t accepted. I was also disappointed that there was no personal outreach from my therapist acknowledging what happened or discussing possible next steps or continuity of care. Even a simple conversation would have meant something after six weeks of building a therapeutic relationship. Thankfully, I am proactive and immediately began researching other providers, but not every patient is in a position to do that—especially someone who may already be struggling emotionally and has finally found the courage to seek help. Mental health practices need to understand how important proper insurance verification, communication, and continuity of care are. You are dealing with people who may be vulnerable and who are trusting you with very personal parts of their lives. Administrative mistakes like this don’t just create an inconvenience; they can disrupt someone’s treatment at the exact moment they are beginning to make progress. I truly hope this practice improves its verification and communication procedures so another patient doesn’t have the same experience.