LifeStance HealthReviews of lifestance.com

This one star is only for the scheduling dept. who called me to tell me they had an MD for my daughter in our town and wanted to schedule an appointment. I just had to make a payment on the account which I did which was modest. I was then transferred back to scheduling after I made the appointment only to be old there was no MD available and that they did not take my insurance for that office. This was deceptive practice to be aware of. I hope others do not fall victim to what they did to me.

Supposed to be a reasonable time frame to be seen, and they have told me I would be put on a list for testing. Timeframe? Up to 6 months. Waiting... waiting to get to scheduling to be tested up to 3- 4 months down the road. No mention of that fiasco on their site, just "call our intake team". No. Just spare yourself the headache now and go whenever you're at least important enough to em to put you on the actual schedule!

This company is barely legitimate and engages in shady if not outright illegal practices. They send mysterious bills from a "No reply" email, their billing department doesn't answer the phone (average wait time is 45 minutes). Their BBB rating is in the gutter and they have two major class-action lawsuits going against them from employees. They prey on the mentally ill while evading legal standards. Stay away from these sharks at all cost!

Poor scheduling and the staff do no have a clue as they simply stated we accidently double booked and it seem the I was not the only one in the office told that. Please be careful as they do not care if your child took time off from school

Unethical company. Run don't walk from any dealings with this organization whether it be for care, as an employer, or as an investor.

I’m sure many people have had a better experience, getting past scheduling to see a specialist. Unfortunately, I couldn’t even get past scheduling, and it was such an unpleasant and unprofessional interaction. I’m still trying to understand why she had to be so unkind. All I wanted to do was schedule a virtual visit. When I asked about the fees, I was told it would be $150 for a missed appointment, but it was like pulling teeth to get information about other fees. I even asked to speak with someone from billing, but it didn’t help. The representative talked over me, was rude, and ended the call abruptly, all just because I was asking about fees. Fast forward, I decided to call back to cancel the appointment, only to be told that the date and time had been "blocked" but never actually set. It was honestly so disheartening.

Lifestance is a cruel JOKE of a company. First, they overcharged me for an already absurdly expensive telehealth call with Dr. Patsiornik. He was late and half of the session was spent answering dumb stock questions rating myself from 1 to 10 on extremely broad subjects with no concept of duration or time or space - the whole thing was absolutely lazy and made no sense whatsoever. But never mind that. They charged me nearly $500 for 45 minutes online with him! I noticed a smaller number charged to my Cigna account, so I contacted them about it to see what was going on. About 2 months later of spotty, curt, often self-contradictory communication, they refunded me about $90 back. Then I scheduled an EAP session with one of their therapists. They took the EAP number down on the line and said they accept it. What do you know... a month later of confusing back and forth with their billing person Talena, I'm told that they DON'T take EAP, and that I was to magically know this despite them TELLING ME ON THE PHONE that they took EAP. It made zero sense and they thrust the blame and responsibility directly on me after they made their own mistake, forcing a $210 bill upon my shoulders. To add insult to injury, they wanted me to do their job and call my own insurance company to see if they accepted the visit, which my insurance had no record of. How was this not settled and straightened out BEFORE my visit explicitly telling them I would be using Cigna EAP? But they made sure to charge me in the meantime! I told them to review their phone records. Of course, they had no concept of when I called and no one was going to lift a finger... so I went through my phone records with my telephone provider and pointed them to the call. She said she will review the call. I don't even know what the point was then since they already billed me $210 for the EAP. Of course, they didn't follow up... weeks later, no answer, dead silence. So I've just sent them money for what was supposed to be a free visit, and I hope they choke on it. I will be spreading news on every bulletin board and forum I can find on how careless their service is and how they don't care at all about their customers. The funny part is... if they truly did care for their customers, reflecting their email, wecare so on and so forth, they would have made some admission of their error, annuled the visit or came to a mutual compromise, as I very much liked my therapist and planned to go there regularly. I would have almost certainly visited her regularly. Instead, they have lost potentially thousands of dollars due to their complete incompetence and bureaucratic greed. They will be losing much more now as I will be spreading this information in every place, and in every nook and cranny I can find, all over the internet.

This was the WORST experience of my life when it comes to therapy! My first appointment was an intake. I get that, it has to happen. And, keep in mind, you prepay to even get your appointment! My second appointment they called me to cancel and rescheduled it. The appointment came and the therapist took a phone call half way through the appointment and never got off until the appointment had 5 mins left. I paid for both appointments and now they are trying to charge me for yet another appointment that never happened! Deceptive!! Horrible company that prays on people in crisis.