LifeStance HealthReviews of lifestance.com

Dislike their cancelation policy and fees!!!!! I called Friday to cancel an appointment taking place for the upcoming week (Tuesday). I was told that unfortunately due to the cancellation policy, I was unable to cancel and that I would be charged a fee of $150 if I did not make it to my appointment. Forced to either make it to the appointment or pay a cancelation fee. Goes to show Lifestance is about money! They force courtesy on patience yet lack of giving courtesy as a company.

I only have had 3 appointments with Lifestance, and here I am already making a negative review. I had a virtual appointment at 10:00am. I was logged in and waiting on time - with screenshots to prove it! The provider never came on. I immediately called to let them know I was there and logged in and informed them of my screenshots. I was told both times”yes, I see you were logged in. You won’t be charged.” Lo and behold, I ended up receiving a bill for being “late” - an $80 charge. I called again, and once again I was told that I would not be charged because the provider marked my appointment as “completed”. But instead of the bill disappearing, my card was charged anyway!!! Do not use LifeStance! They are nothing but scammers taking advantage of those in need.

Was charged over a hundred dollars to talk

Bait and Switch: Told me the provider was in-network, then charged me out-of-network rates. Fraud: Started sending me SMS and email messages a year ago saying my account is due. No one will tell me anything about my account, and no one can tell me how much is due nor why I have a balance. Incorrect Diagnoses: The provider I met with, virtually, read off three intake checklists then gave me a diagnosis that two other providers, after actually interviewing and testing me, have refuted. NO customer service: Again, once they mischarge, misdiagnose, or misserve you there is NO ONE to talk to and they will continue to flood you until you block all of their means.

I think this company should be investigated. Very shady business practices

The Dr. never showed up for appointments and they still bill you. When you ask for documentation they send you nothing. This is a fly by night operation and you can never talk to the local office. They just bounce you around from office to office. I am waiting for this to go to collections so I can begin a small claims action against them.

If I could give zero I would. I was scheduled incorrectly with one provider, had to reschedule because no one caught that this provider didn't prescribe the meds I take and was told no one was available for a month even though they screwed up. Put with another provider then got a text that they were also no longer available so put with yet another as telehealth even though I am prescribed controlled meds and told them I needed to be in person because I apparently know those rules better than scheduling staff. Only to get on the call and find out that the newest provider did not review any of the information and wanted me to fill out the same form a 4th time. To make matters worse she was clearly at home in a communal space when someone was walking behind her during my session.

Called Lifestance for an in person session as a new patient. Website says they accept my insurance with a few specific therapists recommended. When I called, I was told that none of their therapists accept my insurance. I have UHC Medicare advantage which shows several provider options in network. After MANY calls to multiple mental health clinics it has become obvious that ZERO clinics accept anything tied to Medicare. This may be a negative review for mental health clinics in general and not just Lifestance, but they were the most blatant. I’ve tired of therapists fictional rhetoric on websites about how much they care, want to help etc etc. They may want to help if you pay cash, but I’m not convinced.