LifeStance HealthReviews of lifestance.com

It’s not the caregivers, it’s the app and office and the billing department. It’s an absolute nightmare of *errors*, lack of responsiveness, lack of compassion, massive inconvenience, and just an entire mess. It was fine before 2025. Now it’s a nightmare.

i trusted jennifer mlady with my mental health and she could not be bothered to respond when i told her my father had passed away the night before and i was going to miss my appointment. she was well aware of my situation. absolutely careless and i am so hurt. edit: it is a shame you can get a response here but not in your own platform.

This place is a scam. This organization is for-profit organization. They treat you like a vending machine. Horrible customer service, unprofessional people. Spoke to a supervisor at the call center and she had an attitude problem. They ask for your credit card information just to book an appointment even if you have health insurance. No other Mental Health provider ask for credit card information when booking an appointment.

They put me in contact with the wrong provider. Very difficult to contact by phone, text, or email. Failed to rectify the problem.

I’m currently a patient at Lifestance and I have a $800 bill when I have health insurance? You guys also took $200 out of account when you were suppose to be waiting to see if my current insurance carrier is going to cover my My therapy back in January ? I don’t understand why $200 was taken out of my bank account for my therapy currently when I have health insurance , and you have my current insurance card on file ? I clearly have an insurance card on file and you keep adding to the balance! I have talked to multiple people and they keep saying that it takes a few weeks for the insurance to go through! They just added another $200 on top of the balance I allready owe , and I clearly have insurance , which means my co - pay should only be $25! I feel like I’m being cheated out of money and this is a dishonest company ! I will be filling a complaint today with the Better Business Bureau and filing a claim against them immediately!

Emily Kyte was my therapist during a particularly difficult time in my and i was seeing her twice a week. She agreed to find me a new therapist for new treatment. I went three months without treatment and was told my Lifestance that the referral is being processed. I called and messaged emily and lifestance multiple times and told them I need treatment and to find me a new therapist. Emily knew the therapist fell through in mid November and its now mid February. Lifestance said they cant find me anyone and Emily has medically abandoned me. I am reporting them both to the board of health and speaking out publicly about their continued medical negligence. Do not use this company! This is the third time this has happened.

Update: I wrote to the email mentioned in their reply and haven't gotten a response. I will update here if I get a reply at some point, but I don't think I will. Just look them up at the Better Bussiness Bureau: "this business has a pattern of complaints. Specifically, consumers allege in their complaints to BBB they are being charged for services that should have been covered by their provided insurance. " The above has been certainly my experience, and they are absolutely impossible to get a hold of. If you get a person on the phone, they will say they will call back and never do. 1) They just charged me $400 for services provided over 2 years ago, without going through my insurance. 2) They charged me $150 for psychiatric counseling sessions that never occurred (meetings were to update my prescription only and never lasted more than 15 minutes). 3) I had balance in my favor that mysteriously disappeared and no one could offer me a solution (no, it was not used to cover other charges). 3) They have charged my card on file without my consent while I was contesting charges. I contested the charge through my card issuer and they never replied to my card issuer either. Yes, some of their medical providers can be good, but it's a lucky draw, and they can't retain some of their good personnel, which speaks badly of them. The company itself is awful and better alternatives exist that should be preferred instead. I suggest you seek more trustworthy and compassionate alternatives.

Absolutely awful! Their billing has inaccurately billed me. They charged me late fees and no show fees for appointments I was on time to and attended. They charged me for cancelations, even when I cancelled in advance like they require. One therapist was fine, not great, but the other was awful. Do not use this company!