LifeStance HealthReviews of lifestance.com

If I could do a negative star review I would. Whatever you do. Do not go through this agency for any services. Very dissatisfied with services, customer service, responsiveness and dishonesty. Do better.

I had one appointment that the receptionist said was a consult with no charge. They scheduled a second appointment but I decided not to continue so cancelled the second appt 1 week before the appointment. I also spoke to someone on the phone 24 hours before the appointment to verify the appt was cancelled. They continue to send notices that I have an outstanding balance. If they report this on my credit record, I will file a lawsuit against them. I have now tried to call them to discuss this and at present have been on hold fort 25 minutes. Their recording says to leave my number and they will call back but I have a lot going on and am unavailable to take a call that occurs when they get around to it.

I had issues with the autopay system taking $103.94 when I paid everything I owed when I saw I had a payment on the portal. I was at $0 before March 1st. I got a automated text message saying my remaining total of $103.94 would be drafted on the first. I ignored it because I paid that exact balance off in two payments ( one on 2/24 and the other on 2/28). The overpayment went into effect on the first and it showed $-103.94 on my profile showing an overpayment. Well, I guess my overpaying the $103.94 was really just a security deposit until my insurance cleared. Actually, I will be getting a whopping $15 back that will take about two weeks to be credited back to my account, not to mention the overdraft happened promptly between 7am-8am on a Saturday, a non business day for them. Why can I be afforded that same urgency when getting my money back???That's neither here nor there, so either I'm paying for expensive benefits for no reason or therapy is a rip off, or both! Roughly $250 for one session therapy? I called once before asking about the original payment of $146.69 because I wanted to understand why it was so much. The specialist that I spoke to at that time last month explained to me that it's until my insurance clears, but it shouldn't exceed $150 and the reason it was so high was because I didn't meet my deductible. So that was a dishonest statement. My insurance did clear and they reviewed my complaint with lifestance. I was told by my insurance that I was falsely charged and I have proof. I'm owed about $123. I understand therapy is an elective and I chose to do this, but I feel so ripped off and should have done better research. I didn't feel like I got much from my therapist, Kim Nelson, and felt like she truly didn't understand my issue. I had taken the time to write out talking points that I hoped we could address and we didn't cover any of them, just basic statements made that I could have told myself. I feel like I got more out of talking to strangers on the street. It's like she was steering the therapy in a direction I didn't need it to go. I was trying to be nice and trust the authority figure here and get something from it, but I didn't feel like my problem was being addressed. If anything I got out of this is that I should just trust my own mind from here on out. I feel like these therapists only want to draw out treatment to make a buck. I don't feel like the cost and stress that followed the therapy was justified. I went in to get help not to be more stressed out about payment and feeling a sense of lackluster about the whole experience when I feel I did my part in addressing my issue specifically. The billing specialist, I just recently spoke to, Heidi, was awesome. Give her a raise. This review is not for her, but for the ethics surrounding payment.

The person that answers the phone is very rude, lacks respect or courtesy, and is very impolite; I feel as if they are not concerned if you book your appointment or not; they have no empathy for there patients. I ask if my therapist is back from her 3 months of vaction; she said no, but never as if I would like to schedule a visit with someone else. She only wanted me to get off her phone line. I've been the lifestance for over 10 years; I have never encountered such a miss managed business. No matter what time you call, your going to get there long, annoying voice service

I can’t tell if the billing team is incompetent or fraudulent. I could go on and on about the unproductive back and forth I’ve had with them, but to sum it up, they’re billing me over $1600 for visits that were 100% covered by my insurance. Some of these visits are ones that were already billed to my previous insurance and they still haven’t updated the bill to just have my copays. Some of them they’re claiming that my new (BCBS PPO) insurance won’t cover even though I have an EOB showing that my insurance covered them. They also won’t update my address no matter how many times I tell them to fix it. Horrible experience with the billing department. If you already have a provider don’t switch to LifeStance. They’ve gone downhill since changing from PCPASF

All that happened in the first session was the provider asked a few questions and then explained I'd need an in person appointment, an appointment for them to talk to one of my friends or family, and then an evaluation. The whole reason I wanted telehealth because there's not a provider near me that I wanted to see. LifeStance is 5 hours away from me, an in person is not reasonable. I was charged for a 16-60 minute appt and then I knew he was kind of dragging things out to try and meet the 16 minute minimum for billing. They charged my insurance over $700. I paid my $70, then I get another bill for $260. They seriously want me to pay over $300 for a useless appointment. No.

Had an appointment scheduled on a Friday at 5PM for 60 minutes. Dr. did not show and then come to find out once you are entered into the patient portal you cannot book online. Obviously the office is closed so cant book a pretty urgent appointment.

It’s not the caregivers, it’s the app and office and the billing department. It’s an absolute nightmare of *errors*, lack of responsiveness, lack of compassion, massive inconvenience, and just an entire mess. It was fine before 2025. Now it’s a nightmare. They have tortured me over checks they cashed and never applied to my account. Instead of solving it they’ve threatened me with appointments. And not even the right clinician. They are imbeciles. Even tried to school me about deductibles more than once. Total unprofessional. And it is a mental health company!!