LifeStance HealthReviews of lifestance.com

I was referred to LifeStance Health by my former provider, and they were amazing. I loved the therapist I had at the time, which was Ahndrea Weiner, and my psychiatrist was Jonathan Ni. The two of them were attentive, warm, and authentic. I like talking with them, and they helped me immensely with my mental health, especially medication management and ensuring I was adjusting to them properly. However, the company itself was difficult to navigate when it came to payments and having to speak to an actual person, which took forever. The customer service part needs significant improvement because the website doesn't always provide all the answers for billing and changes to insurance plans. I can no longer use LifeStance due to my change of insurance, but I had a good experience with the therapist and medical management team. However, customer service needs to improve.

My therapist is a very good listener. I am free to vent to a professional, in an unbiased, non-judgmental way. I’ve only had 2 sessions via zoom, I did all the talking…but I’m looking forward to seeing where this goes…and having a solid plan to help me deal with m issues.

Quick and easy. My therapist listened and came up with a great plan

It started out rocky, as I was assigned to a therapist for my depression and anxiety medication. I liked her, but I had three instances where there was mistakes made between the pharmacy and her, which caused me to go thru withdrawals (class 4 narcotic) because I had to wait for the therapist to see my message on the portal. It always included a weekend which only added to the time I was without my anxiety medication. I asked to be assigned a new therapist, which has been absolutely wonderful. She truly cares, and is slowly taking me off the drugs I’ve been on for 15 years. She suggested that I take a swab test, that looks at your DNA and can tell the drugs that are the best for me, and the worst. Almost every drug I had been taking, showed up red which means they are not working for me effectively. I cannot say enough about Lora, she has been great therapist for me and you know she really cares!

My counselor has been amazing, the zoom conference is a plus. Keep up the great work!!!

My therapist and psychiatrist are both amazing. The cancellation policy of 48 business hours is impractical and frustrating, especially given that many mental health patients have difficulty with time planning and double booking. I also don’t love that I have to see my psychiatrist 1x a month if I’m stable and not in need of any medicinal changes just to maintain established. It’s too expensive to go each month, even with health insurance. If I could rate this based on Dr Gallardo and Maggie Davis alone, it would be five stars across the board, but lifestance’s policies prevent me from doing so because of the financial difficulty they impose upon their patients with their frequency requirements and steep/impractical cancellation policies.

Excelente service

Ok. I only gave it a 4 because im older and am finding it difficult when I have to reschedule. I just figured out how to get on video calls this year. I have a very good therapist who has actually let me lead in my care. Im doing much better and am greatful I found Lifestance