LifeStance HealthAbout LifeStance Health Our team of psychiatrists, therapists, psychologists, and advanced practice nurses specializes in treating a wide range of mental health conditions, including anxiety, depression, ADHD, addiction, trauma, PTSD, and more. We personalize care plans to meet each individual's unique needs, ensuring you receive the best possible treatment. Book an appointment online or call your local office to get started.
LifeStance Health (lifestance.com) has 2,188 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Claim this listingMental Health · Newark, Delaware
Excellent
Mental Health · Lancaster, California
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Mental Health · New York, New York
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Mental Health
Excellent
Showing 33 reviews with 3 stars · Clear filters
Chris D.
They seem alright and everything.I just don't think anybody there can help fix me.
Response from LifeStance HealthFeb 6, 2025
Chris, thank you for taking the time to bring your concerns to our attention. Can you please contact us at [email protected] with your full name, phone number, and location so we can pass along your concerns to the appropriate team? Thank you.
Consumer
Your billing system needs work.
Response from LifeStance HealthJan 9, 2025
Thank you for taking the time to bring your concerns to our attention. We would like the opportunity to further investigate your feedback. Can you please contact us at [email protected] with your full name, phone number, and location so we can pass along your concerns to the appropriate team? Thank you.
kay H.
Very disappointed that Lifestance no longer takes my insurance!
Response from LifeStance HealthNov 20, 2024
Kay, thank you for taking the time to bring your concerns to our attention. Can you please contact us at [email protected] with your full name, phone number, and location so we can pass along your concerns to the appropriate team? Thank you.
Priscilla A.
I give this rating because I requested for a psychiatrist and I saw one but then he disappeared and I never saw him again and I was worried it would happen again but now I have a new psychiatrist which I'm happy about and with the new psychiatrist I just ask him to treat me like I'm important like his other clients and my therapist is amazing I just hope I can continue seeing both my psychiatrist and my therapist cause they really do help me out alot and every time I send messages I don't get a response back so hopefully that improves
Response from LifeStance HealthNov 12, 2024
Priscilla, thank you for taking the time to bring your concerns to our attention. We are concerned to learn of your experience. We can assure you that this is not the level of service we would wish for our patients. We would like the opportunity to further investigate your feedback. Can you please contact us at [email protected] with your full name, phone number, and location so we can pass along your concerns to the appropriate team? Thank you.
Greg D.
There are two halves to this review about my longstanding relationship with this company. The care the health providers have shown over the years has been great. Unfortunately, the office side of the company has been consistently frustrating. Inconsistent billing, terrible communication, difficult phone access, challenging appointment-making all drag their score down.
Response from LifeStance HealthNov 7, 2024
Greg, thank you for taking the time to bring your concerns to our attention. We are concerned to learn of your experience. We can assure you that this is not the level of service we would wish for our patients. We would like the opportunity to further investigate your feedback. Can you please contact us at [email protected] with your full name, phone number, and location so we can pass along your concerns to the appropriate team? Thank you.
Judy
Everyone is very friendly. Much changes need to be made in the Ketamine department. A psychiatrist should see you when your session is completed.
Response from LifeStance HealthOct 28, 2024
Judy, thank you for bringing your concerns to our attention. Could you please send an email to [email protected] with your full name, phone number, and clinic location so we can share your feedback with the appropriate team for further investigation? Thank you.
Paul D.
I’ve been a patient for about 4 years and have worked my way through a few therapist . Most have been adequate at best, except for one who moved up in the company to a more administrative position. Very few have actually been helpful in moving me forward. They seem to be distracted and don’t really ask questions that would help me. I don’t leave a session where I feel I’m gaining ground. Their pre session reminders and redundant questions really are aggravating. Although they are pleasant and friendly it doesn’t get to the root of the problem . At least there’s a person that listens!
Response from LifeStance HealthOct 16, 2024
Paul, thank you for your feedback. We take any concerns surrounding our care with seriousness and a great deal of compassion. We would like the opportunity to further investigate your feedback. Could you please send an email to [email protected] with your full name, phone number, and clinic location so we can share this feedback with the appropriate team? Thank you.
Bri T.
I absolutely love my therapist but this company’s cancellation fee is crazy. The first time I had to cancel we had an active tornado warning and customer services wanted to charge me but then I guess they finally realized I could reschedule without being charged. Then today I tested positive for Covid and customer service again wanted to charge me. After the first time I thought that I could just reschedule without the charge which she informed me that I would still get charged. I just went ahead a cancelled all my appointments and expressed how it’s not right if it’s out of my control (having Covid) to be charged a cancel fee and then she proceeded to hang up on me. I’m am more than happy to take responsibility when it’s my fault for having to cancel but you should get waved the cancellation fee for disasters and at least Covid!
Response from LifeStance HealthSep 11, 2024
Bri, thank you for taking the time to bring your concerns to our attention.We would like the opportunity to further investigate your feedback. Can you please contact us at [email protected] with your full name, phone number, and location so we can pass along your concerns to the appropriate team? Thank you.