LifeStance HealthReviews of lifestance.com

It's difficult to reach someone at the office during business hours. After seeing the same provider for 1-1/2 years, I needed to reschedule an appointment due to a mandatory work event. My appointment was scheduled for Friday. Appointments cannot be canceled or rescheduled thru the patient portal, you have to call. I attempted to contact the office on Wednesday to reschedule, after 30 min, I had to abandon the call. I called back on Thursday and was on hold for 20 min. Finally got someone on the phone and was told I'd be charged $100 for rescheduling in less than 48 hours. I let them know that this was the first time I've rescheduled an appointment but that my provider had no call, no showed an appointment with me & the provider scheduled to make up that appointment was an hour late and I wasn't compensated for my time. I also explained that I tried calling the day before (within the 48 hour guideline) and couldn't get thru. The office stated the charge is automatic and can't be overridden. I've moved on to a new provider that's more accessible. Update - received a text message that my card on file would be billed for the cancellation fee. I spoke with Wanda in billing to inform her that I was revoking authorization to bill my card. She stated "I didn't send that message" and offered no solution. To which I told her someone from LifeStance sent the message and I need to speak with someone to ensure they are clear that authorization to bill has been revoked. She then said she could remove the card on file so it wouldn't be billed. I stayed on the line while she allegedly removed card information. Only to go into my account hours later and see the pending charge. And of course I've been on hold for over 10 minutes just to wait to speak to someone who will likely transfer me to someone else. It's really shameful that this place is meant to help with mental health issues yet causes so much unnecessary stress.

I do not recommend! Just another soulless corporate entity trying to squeeze whatever they can out of you. I jumped through so many hoops and appointments in order to get medication. Annoyingly, you have to pay for your appt before you can get in to the virtual waiting room, so if your doctor does not show up, you have to ask for a refund. I was promised one, only to see that it never happened and had to go thru my cc company. Long hold times on call lines that are constantly changing. The portal is always broken. Terrible experience.

Only leaving two stars because the psych dr I saw was wonderful. I loved her to pieces and it hurts me having to leave her. After many incidents with their call center team and many incidents with billing though, I am done. The most recent time I contacted them was because I noticed everytime I logged in, my health insurance information was deleted. I called to make sure it was on the phone as I was not about to pay a $3k bill that had not been run thru my insurance. When I called, they had all the information on file already. Odd, right? They proceeded to insist my health insurance was not active and I needed to take it up with my health insurance company. They continued to insist when I asked them to simply run the information as they take the money for the health insurance out of my paycheck and it works everywhere else. After the 3rd time she told me I needed to check if my insurance was active, I asked her to remove all forms of payment from my file and canceled my upcoming appointment. They do not care about mental health whatsoever. They only care about robbing you. Sorry Jenny, I love you. But I am done with this place. If you ever work elsewhere, please contact me.

My main issue is that they didn't disclose the cost of every single interaction. I got charged for prescription refills, I got charged for changing medications when I had side effects. The initial call assured me that they accepted my insurance, but the bills were so incredibly high that even after my insurance paid half, I was still left with a large bill. The cost for my last refill was $97 that was after insurance. I transferred my prescription to my GP, and the cost is under control. This was an unfortunately very expensive experiment for me, considering I was under the assurance that it would be covered by insurance. Also, none of my inquiries to billing were ever answered, and the "phone number" only goes to a foreign call center that can't answer any questions. If you have a lot of money and don't mind spending it, this is fine, but for the rest of us, I'd suggest going to a doctor that you can trust.

A follow up post to show my point. Conversation View Inbox Confirmation - Feedback Form To: me · Wed, Feb 18 at 2:25 PM Message Body Thank you for submitting your entry. A copy is included below for your records. Feedback Form First Name Gary Last Name Morin Are you a patient, patient representative or staff? Patient Nature of feedback Patient scheduling (already a patient) State where incident occurred MI Clinic Location (MI) CANTON Date when incident/concern occurred Feedback Gary Jones 3 reviews US Rated 1 out of 5 stars 2 days ago Not a good mental health facility I have been battling Depression and Anxiety for 5 or so years now. Initially I was paired with Dr. Malini Shenava. She would be the Dr. prescribing meds. For a Tharapist I was directed to Mary Hillier. I stayed true to their guidance and direction for over a year. They suggested that my marijuana smoking was causing my issues. I then quit smoking pot for 10 months with absolutely no difference to my condition. I went on a weekend holiday and smoked a joint with my wife and the anxiety left, just like that. I asked my wife what the heck the doctor was talking about, we had just proved them wrong. After going to my next appointment with Mary, she still insisted the Marijuana was my problem, even though I hadn't smoked it for 10 months. I told Mary and the Doctor they were fired and I will seek help somewhere with a group of open minded professionals. Skip a year or so and I contacted Lifestance in Plymouth Michigan again and seen a Doctor Curtis Norwick. He was a terrific doctor and got me off all the meds others had put me on. There was about a dozen or so. I told him I thanked him so much because not being on all the meds made me feel better. I saw him a couple time after that and he told me if I needed help to give him a call. I managed to make it about a year and I called the office to get an appointment, I was told he would get back to me within 72 hours. After a week I called again to see what had happened. All I was able to get from the receptionist was I should see another doctor. She could give me no reason and I was stymied, this was a good doctor that got me off all the meds. I then asked for the office manager. I was told they don't even have one there. That was that and I sure feel that after finding a good doctor in a field filled with quacks, the door was slammed shut on my with absolutely no reason, I pay my bills promptly. I cannot encourage this business that claims to be in it for the patience health but looks more to be in it for the patience money. In strongly urge you to look elsewhere for good quality mental health. They are not easy to find. Good luck. Edit Reply from LifeStance Health A day ago Gary, thank you for taking the time to bring your concerns to our attention. We would like the opportunity to further investigate your feedback. Can you please contact us at xxxxxxxxxxxxx with your full name, phone number, and location so we can pass along your concerns to the appropriate team? Thank you. I don't know how Jones came up as my name but everything I have said is fact. Dr. Norwick got me off all the unnecessary meds I was put on by a multitude of doctors. We reached a position that when I felt I needed more help top give him a call. I was unable to reach him to talk and was just told to find another doctor but given no reason. This Doctor was working good with me and I wanted to confer with him for more help. A good doctor in this field is very hard to find. Is follow-up requested? Yes Please indicate your preferred time for us to reach you. Afternoon Please provide contact number +1 (734) xxx-xxxx If Email is preferred, please provide an email address.

I met with two separate psychiatrists over a two day period. Dr Sung Kang and Dr Andrew Trinh. Both told me they were uncomfortable treating me because of the medication I was on. Two of the “problem “ medications were baclofen, which is a muscle relaxant that also works on GABA to lessen anxiety. Neither had ever prescribed it for that and didn’t seem interested in researching it. I have been on it for 4 years. The other was of course, clonazepam, “the devil drug”. I have been on .5mg twice a day for about a year and had never experienced any negative side effects. I have been on and off it for 20 years, easily able to get off when I no longer needed it. Dr Trinh does not prescribe controlled substances at all, which I find difficult to comprehend as a psychiatrist dealing with mental health problems such as panic disorder and adhd. Dr Kang would only prescribe 15 .5mg pills for a very short time period. LifeStance may be a good place to find a psychiatrist if you have a simple case of anxiety and depression. But if you’re on semi complicated medication regimen, this is not for you. There is no way of knowing if they will treat your illness until you pay for an appointment, even though all medical information is provided up front. I found an experienced Dr outside of LifeStance that had no problem prescribing my medications, even increasing the clonazepam while my increase in Prozac starts working. My biggest complaint is neither one of them even discussed treatment options for my depression, which was the main point of the appointment. Very nice Drs though, very professional. Not rude in any way. I guess newer Drs have been convinced over and over about the dangers of benzodiazepines, even if the benefits outweigh the risks. My advice to LifeStance: have some way to filter patients by their current medications prior to connecting with a Dr who does not support that treatment.

A numbers of issues: 1) no structure when it come to notifying a patient if there is a change of provider.2) an ongoing issue with communication and they keep sending a wrong meds while I asked a numerous times that I don’t need it. 3) now due to a lack of communication I need to wait for my meds to be refilled and a false promise that it will be done from another doctor the day we discuss ( why lie if you are not certain)?

I tried to cancel but was unable to reach anyone - this started 5d before my appt. I tried email thru the portal, which someone got and just told me to call. When you call the recording tells you to use the website for booking, but you can't use the website for re-scheduling or canceling it seems. And then sometimes when you call the system gets stuck, you can be put on hold for long times and transferred around or nothing happens and the system gets stuck. I have complained to the therapist the whole time I have been using her about how hard your systems are to use. The portal allow you to see appts, but not request a change., and if you call and can't get someone, it is your fault and they charge you. This organization see themselves as more important than the customer. The person I talked to said they were short staff because of the holidays and you have to call back. Like I have nothing better to do and that is my fault they are sometimes short staffed. It is not the first time I have had this issue trying to cancel. I would not use them.