LifeStance HealthReviews of lifestance.com

Unable to get prescribed meds after doses were changed from 10 mg to 5

Horrible!!!!! Customer Service is horrible. I am referencing the location in Maryland. I can see why the reviews are bad and the rating is so low. Waste of time. DO NOT MAKE AN APPOINTMENT!!!! Run elsewhere

Very disappointed with my experience. I booked through Zocdoc and received a confirmation clearly stating that my appointment was virtual. However, the office told me I had booked an in-person appointment and made me feel like the mistake was mine, even though I had proof from Zocdoc. please see the attached screenshot from Zocdoc. What was even more upsetting was how the representatives handled the situation. As someone seeking psychiatric care, I expected patience, understanding, and compassion. Instead, the interaction increased my anxiety and made me feel judged. When I spoke with the doctor, one of the first things she explained was that my appointment would have to be shortened because I was late. I did not appreciate this because the scheduling issue was not my fault. I felt like the situation was being treated more as an insurance/billing issue than a patient-care issue. One more thing, when she heard about ADHD and I’m on stimulants she assumed I want a prescription for it! This is very insulting. I have prescribed medications! All I want is someone to listen and adjust my meds as needed!!! I felt very judged! I was a patient in Mountainside NJ,with Dr. GABRIELA AVIM DE PAULA. Please cancel my appointment. After this experience, I do not feel comfortable returning.

Dr Suzanne King is a piece of work. I was there to see if I had ADHD and in less than 15 minutes she told me that my family was bipolar(she doesn’t know them, and they were never diagnosed as such) and therefore I MUST be bipolar… even though she actually knew very little about me and I’ve never had a manic episode, ever, and I’m 64 years old. She learned everything she needed to make a judgment about me from a 40 question questionnaire that could only be answered with multiple-choice answers ..No subtleties or nuance allowed. I asked her how she could diagnose all of us without knowing any of us and with almost no information and she said “that’s my job.” then she prescribed me an antipsychotic medication called risperidone but told me it was just so that I could sleep. I don’t trust that doctor and I told her so. It was THE craziest half-hour therapy session of my life. Be careful.

Lifestance has a solid reputation based solely in the quality of their practitioners. It is a second or third class company, that has sold my son's provate information without authorization and that has overcharged my insurance exhorbitants amounts of money that get passed to me due to my high-deductible structure. Beware of shady procatices, very poor customer service and questionable insurance practices. That said, their practitioners are solid, with great backgrounds and immaculate performance. Too bad they are connected to Lifestance.

If I could leave 0 stars I would. I was supposed to have an appointment with the nurse practitioner via zoom. I logged in and made the copay, which is required before it will log you into zoom. I waited and waited for her to show and eventually gave up on waiting. I later called to be refunded my $75 copay and was told the appointment was actually cancelled but no one told ME! She then said it could just carry over to my next appointment. A couple days later they charged me an additional $25 to total $100 for a late cancellation fee. When I called to get THAT refunded as well as the $75 the person told me that it wasn’t an option. She refused to let me speak to a supervisor or anyone else and was very rude. So this company stole my money and made no apologies for it. I thought at very least the nurse practitioner would refill my prescription but she refused to do that as well. Do yourself a favor and find someone else. UPDATE: now they’re trying to bill me for another $100. Good luck getting that POS!

Kimberly Loken in The Woodlands, TX only after two sessions without listening to both of us at couple’s therapy suggested to separate our Family. My wife attempted to commit suicide two weeks after. My wife continues to see her (behind my back and my insurance paying for it) and my son and I are navigating through a nightmare. Run away from this one as fast as you can!

The therapist I saw twice was lovely but on the SECOND appt she felt I needed a therapist who specialized in skin picking (when anxious). Mind you when I booked the appt, the "professional" scheduling coordinator asked a lot of questions & then she gave me 2 therapist choices, noting that neither had treated skin picking but they did treat anxiety. Back to the therapist at the 2nd appt, she said she'd put in a referral...& I had to call the main #. The main # is a bothersome impersonal recording (just the kind of thing you need when you're having emotional issues): press 1 if X, press 2 if Y, press 3 if yadayadayada. So I chose a number & the pick 1 or 2 or 3 started all over again w/more choices AND I wasn't even sure I'd picked the correct # to begin with. I tried several times which made me ANXIOUS. Finally I chose 1 and then 1 again & I was asked to 'please hold.' After a sec, the machine said I would get a call back in 5 minutes. I waited 45. No call back. It is now 2 days later - no call. I think perhaps the Life Stance corporate structure has a Medicare (insurance for older Americans) prejudice because Medicare pays poorly. Ageism at its finest. And FYI the phone recording you 1st hear clearly states they do not accept Medicaid (which is for low-income people) & it pays worse than Medicare. Life Stance is run like a business - not a healing place for people who are having issues. So why treat poor people? I mean surely they don't have problems. (sarcasm) I am not on Facebook, nor TikTok, Instagram or any of that, but I feel so under-served that I need to warn others. However, if you want to add to your unhealthy emotional state - sure, go ahead & call them.