LifeStance HealthReviews of lifestance.com

Billing department is a joke. Family member was in a car accident, told on phone I shouldn’t be billed for the late cancellation under the circumstance, then a $150 bill shows up. For a mental health company, they really need to work on customer service.

I would give 0 stars if I could! Jesus Christ where do I even start. Every single time I've been billed it has made no sense, you're never told the cost at your appointments, no one answers your billing questions on their website, and they'll randomly add to the amount you owe with ZERO explanation at all. They also employ UNLICENSED Pschiatrists, I met with a woman for three months and then randomly never heard from her again, after a week of my emails not being answered or phone calls returned, I found out she was fired. It consistently takes months upon months to even begin trying to get an appointment. Now I haven't had any other issues with the providers themselves, but the company as a whole is a shitshow that only cares about squeezing your pockets. From little things like telling me my appointment is in person (45 minutes away) just to call me as I'm pulling in and tell me it was supposed to be/had to be online all the way up to them trying to steal my money. If you like being disrespected and treated like complete garbage, COME HERE, if you actually want help with your mental health, find somewhere else I beg.

I made an appointment with one of the psychiatrists at LifeStance for my son who has ASD and ADHD, but they ended up canceling it because my son has Medi-Cal as secondary for his disability. LifeStance does not take patients with Medi-Cal even if they have private insurance as primary. According to the rep on the phone, they would need to go through Medi-Cal after processing the claim with our primary insurance, which is not legally required by the way, and that my son would LOSE his Medi-Cal benefits if he saw LifeStance providers because using their service means that we can afford co-pays/self-pays, which would lead the state to open an investigation against our income level....??? My son isn't receiving Medi-Cal because of our income level, he is receiving the benefits because of his disability. Clearly they have no idea what they are talking about and this policy is just so absurd. And they give people false information like that? Crazy. At the end of the phone call, the rep advised me that I should let service providers know about my son's insurance situation every time I seek medical service because "many" providers do not accept it - again, false. I've never experienced any doctor's office declining our appointments whether they are contracted with the state of not. They just use our primary private insurance! Their providers may be great, but LifeStance itself seems pretty incompetent. They provide mental health care where patients are in for the long haul. I can see how frustrating it could be to navigate in their system and customer service.

If you're considering lifestance health for counseling I would recommend that you immediately read some reviews. I had an appointment for a Tuesday. I was sick over the weekend and tried to cancel the appointment. No one answers the phone on the weekend and there is no voice mail or answering service. I sent emails cancelling the appointment on a Sunday. There is no way to give 48 hours notice without it being on the weekend. I'm not sure how someone is supposed to know that they'd better cancel their appointment on Friday in case they might get sick over the weekend. I've written to lifestance twice about this already. Weirdly when I try to see our past communication it's no longer available in their portal. No service was provided and they made it impossible to contact them over the weekend, including having no voicemail or answering service. They have now ignored my communication twice and continue to send me a $75 bill. HIGHLY NOT RECOMMENDED!

I feel we were scammed. I booked the appointment, making it clear I needed an evaluation for my daughter, not a therapist as she already has one she’s comfortable with. A telehealth appointment was made for a week later and at the beginning of the session, after the therapist spent AT LEAST 10 minutes putting us on mute as she worked on her technical issue, I repeated what was needed, and stressed that we don’t need a therapist, we need an evaluation. After a few minutes on useless conversation where the therapist pushed a career choice that my daughter expressed no interest in but therapist repeatedly pushed it anyway, I guess hoping for a different response, I left the room for what I thought was the evaluation. At the end of the session, she made arrangements with my daughter, not me, to meet again the following week. If I hadn’t asked my daughter, I would not have known and been billed another charge when we didn’t show up. No evaluation was done, she treated this as a therapy session, and not even a good one. I’m not sure how I could have been more clear about what was needed but we spent nearly $400 out of pocket and not only do not have an evaluation but have lost time finding someone who can do one. I’m not sure if this company is just incompetent or unethical but it certainly is not one I would ever return to or recommend. Oh, and they just tried to bill me an additional $335, on top of the nearly $400 I already paid.

LifeStance made a billing error two years ago and still hasn't fixed the issue. Instead of fixing the issue they have been trying to bill me $500 instead of the right insurance company

Was kicked off and I was told I was the next person. When I got back online first I was told one person was ahead of me then I was told two people were ahead of me. When I finally got to talk to a nurse practitioner which I was lead to believe that it would be a psychiatrist that I would talk to which is what I wanted. None of my concerns were listened to and I have severe anxiety and panic attacks. It wasn't listened to and she just gave me a prescription for 25 milligrams of Zoloft, and nothing else. It's 930 at night and she never called it in. I felt unheard and that I was just a bother to her.

We were interviewed on our first visit and a medication that has been said to NEVER GIVE A PERSON WITH DEMENTIA OR ALZHEIMER’S was prescribed. I will not recommend this company or the NP to anyone.