LifeStance HealthReviews of lifestance.com

Been trying to reach Lifestance physician Tory Woodard for two weeks to get my son’s prescription refilled. He will not respond. It’s insane sense these drugs when missed can cause serious side effects.

My family (husband, 2 teens and I) started using Lifestance Health in 2024 through our insurance for therapy & med management. The providers are mostly ok but their billing system is TERRIBLE!!! They send multiple statements for appointments I already paid for with new charges. Their portal system for paying bills is very confusing and unclear. I just tried to pay one bill for $130 and when I clicked pay, it billed $435 dollars combining the new statements and old ones in a deceitful manner. Now I have to call them again and the last time I tried to call the billing dept I had to be transfered multiple times and was on the phone over 20 mins!

Stay away from Lifestance!!! Administratively they are the worst healthcare company I've ever worked with. Their policies are not patient friendly at all and they charge double what the normal rates are. Their portal provides only half the services leaving the patient to jump through hoops to make or cancel appointments and to get documents. The therapists may be good, but it isn't worth the price and hassles.

"Asking for help can be healing". That's off your Website. What a friggin" joke. I have not asked you for help I have BEGGED. You all refuse to bill my insurance even though I have submitted all needed forms to you twice. I have called. I have e-mailed "We'll look into it right away". Nothing. My insurance will cover 100% for God's sake In the meantime, I can't get the help you so lovingly offer to provide on your website, Three and a half months! Shame on you.

My psych at Lifestance was helpful, but their billing department is absolutely horrible. They failed to file the claim with my insurance in a timely manner and then claimed that it was past their timely deadline for filing (which was their fault..) and they couldn't file. They were charging me $625 for a service covered by my insurance and I wasn't communicated with until almost a year later about it. Now, I no longer have that insurance. I have spent HOURS over the past 2 months trying to deal with this and their entire billing department is completely unhelpful. I would never suggest someone uses this company, and it's crazy that they are so unhelpful to people who were using them for mental health issues.

The billing department is awful. They treat patients who need therapy awful. Never answer the phone or correspondence through the portal. If I didn’t love my therapist I would leave.

I would give no stars if I could. Went for two reasons and was told to leave because both issues “had no cure”. Despite saying up front my reason for visiting was to get the best possible medication to help with my problems. But I guess my problems don’t exist because they can’t be cured! Wow! So amazing. Made me sob with hopelessness in the office. Yall suck

If you call them, the first question is not about how you are or how they may help you - it's about how they'll be able to get your money: what insurance, how much copay etc. I have actually been with my provider for a while who then switched to work for LifeStance - their portal is clunky, the messages have a character limit, you won't be able to get into contact with your provider when you need them and/or send them documents like forms they may have to fill for you directly. I needed some document from my provider with some time urgency and I called the front office because I didn't get it from him in time (basically making me lose my pay) and the office hung up on me because I was upset. For a place that is supposed to deal with people who are dealing with anxiety, depression and other forms of mental struggles, I don't think that is appropriate. Having to deal with this place has heightened my anxiety so many times, I've stopped counting. Guess, I'll start looking for another provider now.