LifeStance HealthReviews of lifestance.com

I had med management and therapy through lifestance. Any attempt to contact anyone resulted in 30 minutes or more on hold with someone who wasn't linked to my office. I had a medical emergency requiring the emergency room and couldn't get a hold of my psychiatrist and couldn't get a visit for 3+ weeks after the emergency department took me off ALL MY MEDS. I don't trust this company, nor anyone who works at it -- seriously, how can a psychiatrist not have a direct contact line?! (And that's the policy. Psychiatrists don't have direct lines, so customer service nor patients can get a hold of them.) On top of them requiring in person visits -- I live 2 hours from the office. Just no. This is the most USELESS company I have ever used. Not only is billing unclear (I was billed for having seen a therapist I've never heard of, which messed up my insurance claims), wait times are unbelievable (I've waited on hold like it's a full time job), and I can't ever get a hold of the people I need to. This is hands down the worst experience I've ever had regarding my mental health, and I've tried to make it work for 8 months. I will never be back.

This had to be the worst mental health experience of my life. I told my doctor GGADANI, I was having higher anxiety than normal. She very aggressively pushed me to a new medication, rather than having me increase my dosage on my current medication. She forced me to get off Lexapro and Wellbutrin cold turkey, and led to a massive depression episode and almost suicidal. I sent multiple messages to this team asking for help and nobody replied until 5 days later. I felt hopeless. The fact that this doctor has a license is disgusting. I basically was begging for help in my messages being sent and getting nothing in return. I HIGHLY recommend never using this company. These doctors clearly get kickbacks for switching working medications to new prescriptions, and gambling on peoples lives. One of the worst experiences of my life. Nobody ever reached out to see if I was okay or even apologized for not responding during a mental crisis. I have multiple screenshots of all my messages and no responses until 5 days later if anyone wants to see my experience.

Billing department is terrible. Expect high charges that they don't bother sending to your insurance.

I feel entirely misled. I initially contacted them to meet with a specific psychiatrist, however, that physician was not taking new patients. So I agreed to meet with a telehealth doctor about a specific concern that I shared with the scheduler. I was not informed of all of my options for being evaluated, and ultimately met with a nurse practitioner who was not able to do a full evaluation or be in a position to prescribe the full breadth of medications if that is in fact what I might need. I waited for this appointment in hopes I would get more answers, only to feel like I shared private information with this company, only to be left needing to see someone else for a full evaluation. Now I have to pay for this appointment that went absolutely nowhere. When I tried to call immediately after my appointment, I was routed to another department not in my state, and they placed messages into the local office and no one returned my call. I finally called acting like I wanted to make a new appointment just to speak with an actual person, because I was upset I was paying for something I didn't expect. I am back to square one and will try to find someone locally with an independent practice. I will never use this service again and do not recommend them.

I was charged $125 for an appointment I tried to reschedule with Jane Sullivan’s office. I emailed confirmation showing I attempted to reschedule the week of April 20th, 2025, but received no response. When I reached out for help, I was told they couldn’t assist with billing—even though the payment was made directly to them. I explained I was experiencing financial hardship and requested a one-time courtesy, but my concerns were dismissed. I would have preferred to resolve this privately, but after being ignored and left without support, I feel it’s important to share my experience publicly. I hope this encourages more responsive and compassionate service in the future.

I guess one star's lowest you can go I saw Jennifer reisel as an edmra therapist for trauma and anxiety I'm a pretty aggressive personality and outgoing and I say it like it is there was no issue for 3 months all of a sudden she's saying that I intimidated her and threatened her mind you I meet her on the phone so I don't know what I could have done or said that would threaten somebody but she said that I said I was going to beat her up or something like I was a former cop and I've never said I was going to beat somebody up in my life but these people life stance and Jennifer can say whatever they want and then they can you know let me go as a patient and it's on my record without taking accountability for reality or not even calling me to say hey what did you mean by that or what went wrong I do not recommend Jennifer space last name Reisel as a so called "therapist".

Waited 2 hours in virtual waiting room; arrived in waiting room at 9:54am for 10:20 appt. doctor never showed up. The waiting room would say “one ahead of you in line” then 2, then 3. What!?? At 10:20 it went back to “1 person ahead of you.” At 11:00, 40 min after my appt, it said “you are next in line.” Finally at 11:40 i called the office.. receptionist said, “the doctor said you were not in the waiting room at 10:20 for your appointment.” I was DEFINITELY there!! Receptionist said maybe the doctor’s computer doesn’t work. Maybe? Maybe the doc isn’t allowed enough time per patient, so he has to skip a few to keep up. I looked further into this company. CEO said “we are incredibly inefficient.” Also they have extremely high turnover for professional level employees. This place is all about making as much money as possible, patient care & professionalism is just not a priority.

DO NOT USE LIFESTANCE. THEY DON'T CARE IT'S JUST ABOUT GETTING MONEY. And goggle them about lawsuit. I visited doctor at Lifestance a couple of years ago and doctor was fine but the billing/insurance process was nonsensical. I didn't return. This year, still having issues so another therapist (non med) suggested a dr at Lifestance. I was ambivalent to use them. Note, always listen to your first instinct. Set up appt. Close to appt time i start getting emails and texts asking most insistently for credit cards number and fill out forms. this was long process and some very stupid questions. I was having difficulties (user error? maybe) but called and no help just sent me link to questions I already completed. Yeah, i think questions are so detailed because they can review and give prescription and instead on genuine care to interact with individuals.