LifeStance HealthReviews of lifestance.com

Love my therapist. Hate accounting and that I am not able to contact the ‘refund’ team as they don’t use phones!!! They keep using the wrong code and charging me incorrectly. It’s been 3 months that I’m trying to get my money back. This is terrible, terrible, terrible and causing me a lot of stress and wasted time on the phone.

I think the therapists should work elsewhere. Most of them are great and do not relate to why my rating is so low. Their billing team is horrible. I was charged over 700 dollars in past due charges. Which I understood were from past visits. On my account it said no balance due. Then before my next visit I had to pay 800 dollars as well. I tried calling, the man I spoke to could not comprehend what I was asking about. He only was repeating about saying I had to pay past balances (which I had already did). I went through each date I was charged for with the 700 dollar bill as he was talking about it being from before a certain time (which was on the statement that I had first paid). I was told that he would send me an itemized statement for the 800 dollar bill. I still looked for an explanation because there was no reason for me to be charged twice. He then hung up on me. I have not heard back from them at all. I’m disappointed with the lack of competency from the billing team at Lifestance.

I'm being billed as a no-show. I had my virtual appointment. I showed up right on time and I asked the question of the Therapist that was a dealbreaker for me. She wouldn't answer and I respect that, but I can't work with her. So we stopped the appointment and now I'm being billed as if I were a no-show. That's $75 and she didn't tell me that. I paid my co-pay at $40 and if they want the rest of it, they're gonna have to bill my insurance. They were very nasty

Every time I have a telehealth appointment they never send me the link to connect. I tried calling but it was after hours so I missed my appointment

I called to ask about my appointment time but they couldn't find it. I said I have a card but was put on hold. Someone picked up and read a letter about me having to pay a 2640.00 balance before she could see me. I live in Savannah, Ga. I had been with Dr Winders for 27 years. He left the practice and I then saw 2 or 3 psychologists both of them twice, wanting to go back 27 years and relive trauma that had already been treated. Well, they left the practice and I finally saw Dr.Sotus-Nawar and things were going okay with her. She is professional, and after a few visits getting easier to talk too. She actually listens, great suggestions to reduce my stress and I thought maybe I finally found the exact psychiatrist, I needed. Lifestance is very fortunate to have Dr.Sotus-Nawar. Back to the my appointment they couldn't find. It was canceled. I spoke with someone who told me that my appt was canceled for Tues, July 29th at 11:30 and it must have been the billing department. I spoke or was on hold for over 70 minutes with at least 7 or 8 people picking up asking if they could help and reassuring me they could but no one ever did. I was then in tears stating people on psychiatric,anxiety meds, and other medications can not just stop taking medications without serious consequences. I was put on hold and someone else picked up and I was told if something happened to me to go to the Emergency Room. I was so upset and infuriated that the people I was speaking to weren't even in the Savannah office. One was in Snellville and I actually lost track of the other locations. Have these employees been trained for psychiatric or psychologist offices ??? Do they realize the huge liability and litigation that could be brought against Lifestance for their incompetence ? Finally, after being put back on hold someone picked up and told me the office manager would call me back. Kayla called me back and gave me an appointment for the following day. Kayla has been with the local office for many years and I was so relieved to be speaking to someone I actually knew and who was completely competent, professional, and knew me. Thank God for Kayla. COMPLETE INSANITY Donna Foster

I made an appointment for my 16 year old son with Dan Albracht in Utah. We arrived for the appointment (virtual) on-time and waited, and waited and waited. After 25 minutes I called the office and was kept on hold while they tried to phone him because he was working remotely. He did not respond. I expressed my frustration and asked for follow up explanation once they found out what the issue had been. Five days later and I have gotten no response. I understand that emergencies happen and maybe that was the case. Either way a company of this size should have procedures in place to manage these contingencies. As a psychologist myself, I would never allow this to happen. And if there was a real emergency I would make sure I reached out to the patient with apology and explanation. Very unprofessional.

They sent my amount owed to collections and never provided me an itemized bill. They say I owe thousands which I don’t understand how they let that rack up when I had insurance when I saw their psych. Guess I’ll see them in court because idk how they expect me to pay.

Zero flexibility and super rude front-office team. Charged $150 for trying to move a Monday appointment (on Friday). Tried since Friday to move an appointment with zero service / ever-changing contact numbers, making it impossible to get hold of a human being via the platform. I eventually left a text message via their platform and called again Monday AM - but the team made no allowances and charged me the maximum penalty (same as no-show), despite the fact that this was the first time I'd had to move an appointment and the lack of platform functionality. Really poor experience - my rec: go find somewhere with more personal attention and care.