LifeStance HealthReviews of lifestance.com

Money hungry. Never actually help you. I canceled my account and they still send you a payment.

$300 for a single session is absolutely insane. Go litterally anywhere else.

Horrible, avoid Lifestance at all costs. Doctors are no-shows to their own appointments, concerns about meds are met with AI assisted responses, and the neglect to reply to any emails. Go find another provider, they simply will not help you or treat you with any respect here.

I have been seeking care via this platform for nearly two years now. My doctor went on leave, and I was catching up my new one, Mackenzie Boyce, that I'm an immigrant, stressed and traumatized by the news—a normal response for someone who was once a refugee. After forty-five minutes of a telehelath meet and greet, she called the cops to my house for a "wellness check." I agreed to a check because I figured it was just protocol, and it would be a simple encounter. She did not tell me it would be the police or how it would go or even contact my therapist (who I don't see via LifeStace). Instead, the cops nearly pounded down my door, grabbed me by my arms, pulled me out of my house (I was in the middle of a work meeting), left bruises on my arms, and dragged me into an ambulance in front of all my neighbors and locked me in the psych ward for 10 hours. The hospital discharged me because I was stable. Who knows how insane my bill will be for that ambulance ride. She told them I wanted to buy a gun (what I really want is a bibi or air compressor to protect myself and my family, which I have not purchased), so now there's an "extreme risk protection order" against me (while my crazy MAGA neighbors get to have their semis). My partner and I were applying to foster children. I hold a teaching license and work closely with the community, which will now be impacted by this erroneous order. When I emailed her, terrified about what she'd set in motion, she said it was for the best. She trusts cops. She thought the right thing to do to help someone who fears for their life, who escaped a totalitarian regime, who fears what ICE is doing (killing people in cold blood in their cars), was to call more police. If you're okay with that, by all means, seek her care. But know that she will pass the buck, and you will be the one left dealing with the outcome. It's been a few days, and I still shake when I wake up in the morning, and the mental health professionals who are supposed to help, empower, etc., have really harmed me and I'm not sure where to turn for help now.

I would give them a lower rating if I could. Their psychiatrists are all awful through and through. They push medication without even trying to understand your situation and if you get matched with a bad one, you can only switch once. They told me it was to prevent medication seeking and that they allowed exceptions depending on the circumstances, and told me that I could switch more than once because my first psychiatrist through them was triggering me deliberately. My current psychiatrist through them is dishonest about the side effects of the medication she's prescribing me, outright lied about it, and they aren't letting me switch. So now I'm on all of this medication and I have to get it from a liar who can't be trusted with my health because I can't just stop taking it altogether. I have a therapist through them too and she's really flaky. I started seeing these people as a continuation of my treatment from the inpatient program at Roger's but honestly I'm worse off than I was before all of that. I should have just taken my life instead of putting myself through all of this. You literally can't even pay people to care, and if you go through Lifestance then you'll be paying people to remind you of that.

Horrible. They over charge you and there is no one to speak to correct it. I made an appointment for virtual doctors appointment and their system was down. They had to reschedule my appointment because of their system being down and then they charged me $100 for a no-show. I called nine times to get it corrected. They told me originally when they had to reschedule me that I would not be charged because it was on their program. Their fault after nine times of calling to get it corrected at each time telling me they would correct it. they finally corrected it only for it to show back up a month later I would never use this care provider. All they care about this money go to a primary care doctor that cares about you and not just about money and constantly wrongfully charging people and make it near impossible to talk to someone/ get a response.

I cannot go past 2025 but it started in 2024 over a year and a half and still no resolution. I filed eight grievances with insurance company bc of bad billing. Copays were incorrect, claims were not turn in to insurance correctly. Insurance knows this, I've warned them about the company and how they treated me. I had zero balance for 5 months then bills came in. My zero balance did not count. I have two bills, while they only show one. They say they will call back but they don't. They are known to lie. My bill was not filed with insurance and I don't owe anything but yet they have past due. Insurance advised me not to pay. This place is no good. I'm not the only one. Oh! Lifestance suddenly went from an F to an A within months on the B.B.B.

Terrible experience with Melanie Stentter on the first video consultation. I kept waiting on zoom link to be accepted on the video call when she finally called me on my cellphone saying I didn’t join the video call and would need to reschedule. She affirmed that the issue was on my side since she never received a notification of patient joined the call.Rude, impatient and unprofessional!