LifeStance HealthReviews of lifestance.com

I made an appointment with Dr Fotso ( she was great) and kept it, and it went well and she referred me a therapist and I went to that appointment, all together I had 45 mins or so in front of two professionals and we started a treatment plan, I pushed pass the automated phone answering service ( which is an insult to anyone) and I looked pass the hold times (11 mins on one call) and I did not get annoyed when I got 17 text , man but when I saw that bill, $100 for a cancelation and $282 dollars for my visit with Dr Fotso, $400 bucks and I have not even had my 2nd appointment , the sticker shock is enough to keep me at bay, look if you have money like that ignore my 1 star it is not for you and congratulations on being financially stable me on the other hand I personally can not deal with this type of cost,

I was severely mismanaged, medication wise, by Susan Chapman, APNP. She is fine during a visit, but once you are out of her sight, communicating with her is INCREDIBLY difficult. She also never de-prescribed anything, only added. Additionally LifeStance as a whole has the WORST, most opaque, non-user friendly patient portal I have ever used (and as a HCP, I have used many.) However, I'm not surprised, as this whole company is owned by a private equity firm. I would give negative stars if I could. Do not recommend. For anyone. Updated to add, I reach out to Patient Relations at LifeStance and had a profoundly disappointing experience with the Regional Medical Director there as well. Not even an apology for my experience, let alone any accountability. Unsurprising, but still deeply disappointing.

The therapists and doctors are great, however the billing department is horrible. My bill is incorrect. I have receipts and bank withdrawals for 8 payments. My patient portal says I have made 3 payments. I have tried many times to message the billing department to get it corrected only to get the same canned response and the copy of the incorrect statement with the non matching payments. There is no phone number to call to get a person. I can not reply to the message as it says that option is not available so have to write a new message each time. I go in and talk to the people working there and they his some buttons and find my payments and give me receipts but those receipts do not show up on the portal and my bill continues to grow and not show the payments.

My experience with Lifestance Health has been shockingly unprofessional and unreliable. Last year, a provider canceled on me and I was pushed out more than a month. I let it go and assumed it was an isolated issue. It just happened again. Another provider left, and instead of Lifestance responsibly transitioning patients or prioritizing continuity of care, I was once again pushed out over a month. When you are actively managing medications and relying on consistent follow up, that kind of delay is not an inconvenience. It is reckless. Staff turnover is not an excuse. Competent leadership plans for it. There appears to be no real system in place to protect patients when providers leave. That reflects a serious failure at the management and clinical director level. What makes this worse is that I found a new provider who was able to see me within one week. This level of disruption is not unavoidable. It is the result of poor organization and lack of accountability. If you are in the King of Prussia area and need reliable care, I would be very weary of this practice

This company's business model is an absolute disaster. This is my second review of them in 2 months. I live in Houston, TX. Today I had an appointment with a nurse practitioner for a meds check. I had to call their office to get someone to send me a link to login to the online virtual appointment. The receptionist sent me the wrong link(I'm guessing) because when I said I wanted to skip putting my credit card on file, it would not let me move forward with a link to login to my scheduled appointment. After trying 3 times, I finally gave up and went back to call their office and tell them what was happening, but because no one ever answers the phone, I sat on hold for 20 minutes while my apt. time slipped by. Now they will charge me $150 for a missed apt., which is not my fault and I will not pay it. This has happened to me 3 times now. If this is the kind of care you're willing to accept for yourself and your mental health, go ahead and use them. It's a waste of my time and energy, not to mention the absolute frustrationand anxiety it created in me because I'm doing everything in my power to make it work, but their "system of operations" is ineffective & unhealthy." I will not go there again. And be cautious about giving them your credit card to put on file because rest assured, even if it's their fault with their system of operation, they will absolutely take your money and put you into debt. Then just try to get it back..... creating more and more frustration & anxiety for you. I've been seeing mental health professionals for a very long time; this is one of the most unhealthy places I've ever seeked help. They may have some good councelors, but not being able to reach someone when it's necessary, is outrageous & pathetic. I would give them 0 stars if that were possible. And please, Lifestance, don't send me your canned statements when you read this; do not reach out to me telling me you want to get more details on what happened. I just explained it and I stand by my two reviews I've done of your organizaton. Personally, I think this company is ill equipped to handle mental health concerns............ what good are you if you can't get in touch? Reorganize your business model, get better systems in place, or get out of Houston! Simply the worst. And as I'm typing this, I've now been on hold for another 20 minutes trying to talk to someone. Still no one answers, just that pathetic recording trying to upsell you on another type of service they'd be glad to take your money for. After being on hold for 40 minutes, that recording becomes an irritant when you're only trying to do the right thing. You are a sad example of healthcare in America.

First, they tell me they are in network. I pay them my co-pay twice, then the 3rd appointment, they said i am out of network, so no appt. I found another doctor, then they charged my account 145.00$. I did not authorize this charge, and they did not have my permission. What a scam. Do not work with this horrible company. I will be getting my attorney involved. The first person I talked to Lied and said everything would be handled, and hopefully they will refund it. Then they would not even answer my calls. I called my bank to dispute the charge. After reading all the negative reviews, I definitely will get the law involved. This is horrible, but what comes around goes around. That billing Department will hopefully get Fired.

My spouse was seeing a provider at Lifestance for over 6 years. He had a good experience until he missed a telehealth appointment. He was dismissed from his provider with no formal warning or written notice. He obtained an appointment with another Lifestance provider only to learn that this new provider could not prescribe 2 of his medications. Lifestance should have known this and not wasted his time or the providers time. When you call, no one seems to know what is going on. You find yourself explaining your situation over and over again.

I had a number of concussions and went through Life Stance to have neuro-psych testing done. I should disclose that I am a special ed. teacher who has read over 600 well-written neuro-psych. reports. The psychologist who wrote the report for me wrote a poorly written, biased report. It did not report the facts. I wrote to Life Stance twice over the past many months, offering to send them the psych report so they could read it for themselves. I have not heard back from them. The report that was written went against two neurologists who say I have post-concussion syndrome, which I do; it causes brain fog, which makes it impossible to teach. The neuro psychologist said I have anxiety, which makes it impossible for me to collect money from my private disability policy.