LifeStance HealthReviews of lifestance.com

Check in system is totally incompetent. Enter a wrong number to confirm your appointment and they lock you out. Getting it straightened out is total nonsense.

I should of never given Shoshanna Joss a rating of Five for my first appointment. I was jerked around by her and instead of scheduling me for in person therapy for future appointments she expected me to go for internet therapy. She should of told me from the beginning or Life Stance should of told me that is what they wanted and I would not of bothered to go for that first appointment She emailed that to me on April 22, 2026

I’m writing this as a husband. My wife called LifeStance Health to reschedule due to a family issue and was laughed at and pressured to share personal details—completely unacceptable for a mental health provider. For someone who already struggles with anxiety and fears being judged, this could have been her breaking point. A supervisor followed up, but focused more on keeping her as a customer than addressing what happened. This is not a safe or respectful environment for people seeking help.

Poor service. Husband was emitted into a hospital and wasnt able to be released to make his appointment. They refused to cancel his appoint and are trying to charge us for being seen. I would not recommend as obviously that would be extremely harmful for someone experience a mental health crisis which is what they are suppose to be helping. Sad. Thearpist is Joey Fangman. DO NOT RECOMMEND!!!!!

I was referred to LifeStance by my PCP and received multiple emails and texts prompting me to schedule an appointment. I used the online system, carefully chose a provider, and received a confirmation for an appointment three weeks out. When I arrived, I was told my appointment didn’t exist because it was booked online. The front desk staff member, Meg, told me I would be rescheduled and attempted—without my consent—to place me with a different provider, stating the one I chose wasn’t accepting new patients. When I declined, her attitude became dismissive and very unprofessional. This is unacceptable for any setting, but especially for a mental health provider. If the online system isn’t reliable, it shouldn’t be offered. Experiences like this can seriously impact patients who may already be vulnerable. It’s been two weeks, and no one has followed up. I’ve shared this with my PCP and would strongly caution others to think carefully before using LifeStance.

I was very happy with my therapist and scheduled a second appointment. I had to cancel last minute because my husband had a medical emergency and had to be admitted to the hospital right before my next session. When I spoke to a representative, she was very clear that I would have to pay $100 for a cancellation fee because I did not cancel 48 hours in advance. How the hell was I supposed to know! I will not use them again, nor would I recommend them specifically because of their policy.

LifeStance is a horrible mess. You will never be able to reach a live person because all calls are directed back to their portal. Messages sent over the last week have gone unanswered. Dr Polmann said he had a covering dr checking his portal messages but no response ever occurred. On the phone with the after hours call center for an urgent matter and after 1 hr and 45 min they were not able to get a dr on the phone. Save your life and go elsewhere. They actually deserve 0 stars but that's not an option.

Paid for service I never received. It is so frustrating to work with their system. They send an email 30 minutes prior to an appointment and it never works. The system glitched first time and I called the mainline to let them know and we couldn’t meet the doctor. Next time I was asked to pay 25 dollars as copay before the appointment which I did 30 minutes before the appointment as soon as I got the email. When I tried to log in again at the appointment it was asking for 100 dollars more and it didn’t let me talk to the doctor unless I paid that 100dollars. It’s a scam, I wonder if the doctors on the other side are even real. Go somewhere else