LifeStance HealthReviews of lifestance.com

I was with a great provider. Problem is I lost my job and have been unemployed for two years. I had cobra for a while but it became too expensive. I went to a state issued plan and my therapist wasn't a in network provider, but the billing office didn't let me know that detail. So the bills were pulling up and I had no income (even debt in my tax return that a made zero income for the year) They blocked my provider from scheduling with me. I applied for financial support from them but was denied, even after sending them my tax returns and negative balance checking account systems which the bank has closed. They care more about the financial aspect then they do mental health. I haven't been able to see my provider and everyone knows it's difficult to find one you actually trust and can work with on issues. Lifestance you should be ashamed!

private equity company taking advantage of patients and nurse practitioners.

I had an appointment with NP Reyes, who was excellent and attentive, and she has nothing to do with this poor review. However, we spoke about me seeing a therapist, and she put in a referral. I got a call to schedule it from an AI, who didn't identify itself as such, just asked for me name. I didn't ever consent to my info being used with AI, I think AI is a bullshit theft and pollution machine and I don't like anything to do with it, so I already have a bad impression from just this. When I asked the bot if it was AI, it confirmed it was and asked for my name again. I said I wasn't comfortable talking to the AI, I wanted to speak to a human, I didn't want to speak to the computer. The computer HUNG UP ON ME. As a mental health company I would generally recommend against having your useless AI chatbot call me only to waste my time - the utter uselessness of a computer system that can't even transfer to a human for review. Also given the news stories about AI being completely untrustworthy, incredibly vulnerable to attack or leaking of sensitive info, and bots being so sycophantic they encourage psychosis and SI, I'm actually just impressed with HOW BAD of a look this is. I will immediately move my care elsewhere.

I was asked the very same questions that I had already answered at my appointment on 5/18 with Dr McKenna. My impression of Marcella was that she lacked experience. Her voice was barely audible and I had to ask her to repeat what she was saying several times.

I have been blocked from being able to see my doctor or even have a conversation with him or even refill my prescriptions because this company keeps sending me outrageous bills for thousand thousands and thousands and thousands of dollars and they won’t let me contact my doctor until it’s paid and I absolutely will not pay it because I do not owe it. This company is absolutely the worst company I’ve ever dealt with and it’s unfortunate because this is me trying to have therapy with a doctor and they are in my way. Absolutely unforgivable.

I had a horrible experience with LifeStance Health. I was incorrectly charged a cancellation fee even though I tried reaching out in advance. Either their phone number was unreachable or it was outside business hours, making it practically impossible to cancel properly. What’s worse is that they claim appointments can be cancelled by message or phone, but in reality the only effective way is to call within office hours, more than 48 hours in advance, and wait on long customer service queues. The process feels intentionally difficult and designed to trap customers into cancellation charges. This kind of behavior feels predatory and extremely frustrating as a patient/customer. Stay away.

This service is terrible for mental health issues. They require two days notice to cancel - or they will auto charge you $150 dollars. Their offices are closed through the weekend, and they intentionally do not allow you to leave a message. When I explained to them that their policy is downright predatory because you CANNOT cancel with 48 hours notice if you have a Monday or Tuesday appointment, they said to was policy. Policy to demand a two day notice, and then not be open two days a week preventing you from cancelling. I was sick at the time, and told them I was unable to reach them, and was still charged. I asked is there was any way to prevent this, since it is deeply stressful and counterintuitive to trying to improve my mental health, and was told again it is policy. Steer clear.

The therapist are fine, they don't have a choice over how the patients are overcharged for therapy and for using the nurse services, it is the billing department. If you have an HDHP plan, steer clear. The billing department will charge you 2 years down the line after they realize they failed at their job and did not charge you at the time of service. I use there services up to three times a month and I only have in my account right now a statement for May 2026 and the last is from September 2025 but when you talk to billing, they insist that there is a bill for every month. When you confront them about their incompetency and how they do no notify you when they back charge you from several years ago, they state.. you should be checking your EOB every month and making sure they are doing their job correctly instead of.. doing their job correctly. (paraphrasing here) And if you just think I am disgruntled over one time.. nope.. this is the SECOND time they have done this in the 6 years we have been using their services. I previously was charged for 4 visits 3 years after they occurred. So like I said Buyer beware. Go somewhere else if you value your sanity and have a HDHP. Also, in the Lexington KY area, don't go here if you need group therapy, the therapist flounder around promising to get you into a group but never do. They act as if it is a weird question to even be asking.