LifeMDReviews of lifemd.com

I'm unable to cancel auto-renewal for a medication. First of all, the terms of the auto-renewal program are misleading. The policy states that you may cancel your subscription in the member portal. Having read this policy I logged in to cancel and because I didn't see any such option, nor any indication of being enrolled in auto-renewal/subscription, I was led to believe that I was not enrolled. However, it turns out there is no way to cancel your auto-renewal using the patient portal. I see other customers have also complained of this discrepancy, yet LifeMD has neither updated that policy nor the user interface to permit patients to cancel in the portal. Additionally, I reached out via the website contact form and email address to cancel my subscription and have not heard a reply. Today I also called the customer support line. Twice I was put on hold and each time they disconnected me after 10 minutes, without having spoken to anyone.

I have just recently separated from the military and my health insurance plan for my new job didn't kick in for a week or tow and this was a very fast and easy way to get meds for strep throat. Only took me about an hour before my meds were ready to be picked up.

I was desperate for sleep help and went to this website in the hopes of finding something to try. At first it said it was a subscription, and I was not interested in that for a medication I haven’t tried yet. A few days later I got an email in my inbox for a trial, and there was no indication of subscription so I paid for that. I tried the medication and it did not work well for me. I tried to go onto my account to ensure that there was no subscription and there was no account that I could find linked with my order so I figured that was that. 30 days later I was charged 3x as much for another bottle of that subscription that I can’t use and I wasn’t notified that it was being charged until after it shipped, and when I called about it they said there is nothing they can do. I will say once on the phone I was able to cancel easily. UPDATE: I was reached out to again about addressing my concerns in a prompt manner. The company was willing to work with me. If you sign up for a prescription just assume it is a subscription and call or email the customer line for help.

Dr Asunta was very helpful and professional.

Dr. Tony was easy to talk to and very professional! Took his time with explaining everything! Very glad I chose this company!

Fantastic provider! She was kind and compassionate. Very willing to help when I needed care fast!

Very relatable, listened and was amazing to work with.

This was my first virtual care experience and it did NOT disappoint! Harmony was so kind and knowledgeable! She listened to my concerns and promptly addressed my needs. I will absolutely be using LifeMD in the future! Thank you!