LifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
LifeMD (lifemd.com) has 4,177 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
lifemd.com
Website
lifemd.com
Category
Doctors & Surgeons
Listed on Five Star Index
2026
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Most recent review: October 2026.
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Very easy to navigate. Providers are very helpful, and informative. They listen to what you say and allow you to proceed at a good and comfortable pace. Quick response to any questions etc sent through the portal. I'm very pleased
Response from LifeMDMay 7, 2024
It's wonderful to hear that you're pleased with the ease of navigation, the helpfulness and informativeness of our providers, and the quick response time to your questions through the portal. We're committed to providing a supportive and comfortable experience for all our patients. If you have any more questions or need further assistance, please don't hesitate to reach out through the portal. Your health and satisfaction are our top priorities.
JL
Jerry L.
The doctor never showed up for my first…
The doctor never showed up for my first appointment. I contacted them and requested an immediate refund. This is terrible that you pay over 300.00 and the Dr. doesn't even show up to the virtual meeting. The meeting was at 8:40 AM and I waited till 9:05 AM with no response. I immediately contacted LifeMD and told them I wanted to cancel and get a refund. The provider's name is Tenae Griffin FNP.
Response from LifeMDMay 7, 2024
We are truly sorry to hear about your experience with your scheduled appointment and the inconvenience this has caused you. It's certainly not the level of service we aim to provide at LifeMD. We were able to locate your account and see that your request has been fulfilled by our team. We will also be investigating your account to look into what happened so we can prevent incidents such as these from happening in the future. Again, we do apologize for any inconvenience this may have caused you. We would like to thank you for bringing this to our attention and providing us with feedback so we can identify areas in which we need to improve.
NL
Nein L.
ONCE THEY GET YOUR MONEY THEY GHOST YOU
I joined this company with high hopes. the concept is good. I paid 387 for the membership for 6 months on March 24th. after a few days they posted on the app that i could get the medication with a PA they could do but it had no rates of what would actually be out of pocket, so I kept asking about it.
Meanwhile, It took weeks to get my first appointment. (April 10th).They canceled my previous appointment and didn't tell me .
I attended the video chat appointment and I was prescribed medication on April 10th that I paid for on the 10th and it arrived 4/20/2024 after I called and messaged numerous times to find out what the delay was.
I kept asking about what the rate would be for the PA over and over and they FINALLY told me the rates on 04/21. I can't imagine how long it would take for them to actually get the approval.
I found out when I called and asked what the delay was in the order since it was placed, that when the 6 months is over, my membership will go up. It's not listed on the site. This "special price" is just to get you in the door.
Ever since then, No one answers my messages or my calls. I sent a message about a medical issue with my eyes on April 24th, and I still haven't heard anything. The next appointment was May 2nd which I booked as well but by then, I saw my local doctor for medical care.
Now my refill notation has popped up and it has a clause on it stating if the doctor recommends to up my dosage they will do so without consulting me, That's crazy! And a buttons staying "pay 299.00 for your refill" which of course I didn't touch. As fast as they take money from you during your appointment to get the meds, I can't imagine that was a warning button. that was a insta-buy button. and that clause about them upping the meds without your consent and not knowing if they would charge more is NUTS.
So I sent a message if there was more money involved than what I am already paying them for the change in strength of my medication if the dose is changed. No response. I called more 3 times, I am on hold for over 30 minutes each. i get no call backs. No one in billing or medical has responded to me.
It's like they got my money and they think they can just take more and more how ever they want and that was good enough for them. We don't need to refund me or bother with her for the next 4 months.
I can't do anything in this company if they don't answer my questions. Now It's all about delayed meds refills, responses, and communication. I can't move forward with this company if doctors and billers don't answer my questions. It's wasting membership time a huge waste of money. They are not reliable, My meds will not be consistent because they can't communicate. They know time is money and they are wasting mine!
They are not providing a service to me this way.
IN RESPONSE: GETTING HALF PRICE DOESN'T MEAN I GET 1/3 SERVICE TIME BECAUSE YOU DON'T REPLY TO MESSAGES OR ANSWER CALLS NOW THAT I RECIEVED MY FIRST ORDER OF MEDS. I PAID FOR 6 MONTHS OF SERVICE. NOT 2.5.
ITS MAY 6TH AND YOU RESPONDED WAY FASTER THAN THE REST OF THE STAFF. THEY STILL HAVEN'T RESPONDED.
AND NO ONE HAS TOLD ME IF THE DOCTOR INCREASES YOUR MEDS WITHOUT YOUR KNOWLEDGE, HOW MUCH ARE THEY GOING TO YANK OUT OF MY ACCOUNT WITHOUT ME KNOWING?
THIS COMPANY IS TOO MUCH SHADY FOR YOU SAYING IT DOESN'T WANT TO DO A DIS SERVICE TO THE CLIENTS.
Response from LifeMDMay 6, 2024
We are truly sorry to hear about the challenges and frustrations you've experienced with our service. It's clear that we've not met your expectations, and for that, we apologize. Your concerns regarding communication, billing, medication dosage, and overall service are taken very seriously. Regarding the delay in receiving your medication and the lack of communication, this is not the level of service we aim to provide. We strive to ensure timely delivery of medications and clear, responsive communication with our patients. I understand how crucial consistent medication and prompt answers to medical inquiries are to your health and well-being. Regarding the initial sign-up costs, if a patient chooses a plan that involves a one-time discount, such as six months for $387 (50% off), it is mentioned that this price is for the first six months. Our intention in offering these discounts is to allow patients to try our program while saving some money.
Your health and satisfaction are our top priorities, and we're here to support you every step of the way. With that being said, we would appreciate the opportunity to review your account so we can identify what errors happened on our end and reach out to you with some resolutions. We have sent you a request via Trustpilot.
EV
Eva
Melody was extremely pleasant
Melody was extremely pleasant. She made me smile and laugh.
Melody assisted me with setting up app.
She really made my day after working 10 hrs.
Awesome job 😎!
Response from LifeMDMay 6, 2024
It's wonderful to hear that Melody provided you with such a positive experience! We're thrilled to know that she was able to assist you with setting up the app and brighten your day. If you have any more questions or need further assistance, we're here to help.
JO
Joe
Complete and utter ripoff
Complete and utter ripoff. Never got a response from the NP provider, the med was never approved, and my questions were never answered, but I was still charged. Tried their customer service and it was worthless. Stay away from these con artists. I am contesting the charge.
Response from LifeMDMay 6, 2024
We are truly sorry to hear about your experience in using our services. Our goal is always to provide the best customer service possible and be transparent with our customers; it is never our intention to make them feel as though they have been ripped off. We are committed to providing the best service possible and would appreciate the opportunity to look over your account and reach out to you so we can identify the problem and rectify it as soon as possible. We have sent you a request via Trustpilot so we can gather your contact information and investigate what went wrong on our end.
PS
Pat S.
After less than a week after signing…
After less than a week after signing up, the non responsive nature of the support team and the website being down I asked for a cancellation and a refund. A month later I have received no response and have been stonewalled. Having used several other teledoc services, this has been by far the absolute worst and feel like I’ve been stolen from. Absolute rubbish.
Response from LifeMDMay 3, 2024
We are so sorry to hear that we are experiencing issues accessing your account and delays in receiving responses from our team. Customer satisfaction is of the utmost importance to us, and we are sorry to hear that we did not meet your expectations. We would be grateful for the opportunity to speak with you regarding this so we can find a resolution. If you could please supply us with your contact information safely through Trustpilot, we can locate your account with us. We have sent you a request via Trustpilot. Once we locate your account, someone from our management team will reach out to you to address any concerns you may have.
TC
Tammy C.
Horrible!!
Horrible!!! I have been signed up for a month and they haven’t even shipped my prescription!!!! They sure have taken my money already…though. No wonder they told me it would take a year to lose 40 lbs!!! I’m not even getting the regular medication. I’m supposed to be getting the compound.We’ll see if that day ever comes. Go anywhere but LifeMD!!!!
Response from LifeMDMay 3, 2024
We are truly sorry to hear about your experience and the frustration it has caused. It's important to us that our patients feel supported and informed throughout their journey with LifeMD. I understand your concern regarding the delay in receiving your compounded medication and the impact this has on your weight management goals. Please rest assured, we are committed to resolving this issue promptly. Compounded medications involve a meticulous preparation process to ensure they meet the highest quality standards, which can sometimes result in longer processing times. However, we recognize the importance of timely delivery and are here to support you. With that being said, we are devoted to making this situation right and getting your medication to you as soon as possible. We have sent you a request via Trustpilot for additional contact information as we were unable to find your account using the name provided. Once we locate your account, we will conduct a thorough investigation to identify the cause of the delay so we can remedy it as soon as we can.
KC
kathperezaol.com
Stay away from this company!!!!
Be careful when ordering with this compound company......
After a huge shortage with Eli Lilly, I opted to go the compounding route, and this company was one of the ones that stood out to me after seeing a few positive reviews.
Not sure WHY I signed up for a three month membership, but I did!!! After a consultation with one of their providers, 2 weeks later I still had not received my medication. I made several calls to them to inquire about my medication, and all they would say is the pharmacy received the prescription and they would notify me when my meds where on the way.
Finally, after a few calls I decided to cancel my meds and membership, to which they gave me a run around about as well.
They did reimburse the cost of my meds, but would not reimburse the cost of the membership (which was for 3 months).
I now have my credit card company disputing this charge!
Response from LifeMDMay 3, 2024
We are sorry to hear that you did not have a great experience with our service. It's our priority to ensure that our patients receive their medications in a timely manner and that any concerns with memberships are handled with care and understanding. Regarding the delay in receiving your medication, compounded medications do have specific processing times due to their personalized nature. However, we understand that communication during this process is key, and we apologize if our service did not meet your expectations in this regard. We appreciate you bringing this to our attention, and we're dedicated to resolving any outstanding issues to your satisfaction. With that being said, we would appreciate the opportunity to speak to you about where we fell short so we can rectify the situation. We have sent you a request via Trustpilot for additional contact information as we were unable to find your account using the email provided.
