Verla C.
I am writing to express my deep REGRET and Disappointment
I am writing to express my deep frustration and disappointment with this company's handling of my medical affairs. I paid $199 on 8/3/2024 in good faith, but I have yet to receive the product, services or any satisfactory explanation for the delay. The lack of communication from their end has been unacceptable. I have made multiple attempts to contact customer service, only to be met with inconsistent stories about the status of my order and the availability of the provider. Their level of inconsistency and poor communication is not only unprofessional but also raises serious concerns about the legitimacy of their business practices. Obtaining PHI and Insurance information for self gain is illegal and punishable by law. If I do not receive a satisfactory response within 5 business days, I will be forced to take further action. Up to and including: -Filing a complaint with the Better Business Bureau -Reporting the company to the relevant medical board and consumer protection agencies. -Pursuing legal action to recover my funds and sue for mental distress!
Response from LifeMDAug 14, 2024
We are truly sorry to hear about your frustration and disappointment with our service. Your concerns are very important to us, and we can assure you that we are taking immediate steps to address this situation. We are dedicated to providing the best service possible. We would appreciate the opportunity to speak with you to see what we can do to rectify this situation. A member of our staff attempted to reach out; however, they were unable to get in contact with you. Please give them a call back at your earliest convenience. We are here to help and ensure you have a good experience moving forward.