LifeMDLifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
LifeMD (lifemd.com) has 4,177 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Doctors & Surgeons · Plano, Texas
Excellent
Doctors & Surgeons · Bannockburn, Illinois
Excellent
Doctors & Surgeons · Miller Place, New York
Excellent
Doctors & Surgeons
Excellent
4,177 approved reviews, newest moderated first
Michael W.
Lisa was awesome
Response from LifeMDAug 25, 2024
We are delighted to hear about your positive experience with Lisa! If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're always here to help!
Pamela
Very good experience. Helpful, easy online app, good communication.
Response from LifeMDAug 25, 2024
Thank you so much for your awesome feedback. We're happy to hear that you're satisfied with our services. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to support you on your journey.
Tara L.
Elizabeth W gave such great customer service! She is very helpful!
Response from LifeMDAug 25, 2024
Thank you so much for sharing your positive experience with Elizabeth! We're thrilled to hear that she provided you with great customer service and was helpful. Your feedback is greatly appreciated and will be shared with her and the team. If there's anything else we can assist you with, please feel free to let us know.
Paula
Super helpful customer service! Elizabeth took great care of me!
Response from LifeMDAug 25, 2024
Thank you for sharing your positive experience with Elizabeth. We're thrilled to hear that our team member provided you with excellent support. We strive to make every interaction as smooth and helpful as yours was. Your feedback is greatly appreciated and will be shared with them and our team. If you need any further assistance, please don't hesitate to reach out.
Scott
Video call start, the right questions were asked, and description of what the help would be. Everything is going well, 1 month into it.
Response from LifeMDAug 25, 2024
We are glad to hear that everything is going well with your program so far! It's great that the video call went smoothly and that the right questions were asked. This strong start sets a great foundation for your ongoing treatment. As you continue with your program, remember that your patient portal is always available if you have any questions, concerns, or updates you'd like to share between appointments. We're committed to supporting you throughout your healthcare journey and want to ensure you feel empowered and informed at every stage. Keep up the great work, and don't hesitate to reach out if you need any additional support or information.
Consumer
Melody was fantastic. She made me feel like a partner. Good business folks. I’m very pleased with my services.
Response from LifeMDAug 25, 2024
Thank you for sharing your positive experience with Melody and our services. We strive to provide top-notch service to all our patients, and it's rewarding to hear that we've met your expectations. Your satisfaction is our ultimate goal, and we're committed to maintaining this high standard of care in all your future interactions with us. If there's anything else we can do to enhance your experience or if you have any questions, please don't hesitate to reach out. We're always here to support you.
JameyKai
LifeMD charges additional $129 subscription fee after the second month, a practice that was not discussed or agreed upon during our initial verbal agreement. I find these unexpected charges to be both unfair and excessive. The additional fees not only violates our original agreement but also places an undue financial burden on me as a customer. I believe that transparency and clear communication are essential in any business , and I'm disappointed that the company failed to uphold these values in this instance. I urge the company to reconsider these additional charges and honor the terms of our initial verbal agreement. Unfortunately this may not be the case going forward. **Update** Upon being contacted, I was provided with a complimentary 2-month subscription. I have subsequently revised my rating to reflect this satisfactory resolution. Thank you for your prompt attention to this matter.
Response from LifeMDAug 25, 2024
We apologize for any confusion regarding the subscription fees. We strive for transparency and clear communication, and we are sorry the membership fees were not adequately conveyed during your initial sign-up. We see that you recently spoke with a team member from our Loyalty Department, and she was able to provide some clarity regarding the billing aspect of your account. We appreciate you taking the time to speak with us, and we hope all your questions and concerns have been addressed. Your satisfaction is important to us, and we want to ensure your experience with LifeMD is positive. If you need any further assistance, please don't hesitate to reach out; we are here to help!
Steffany
Responsive to questions, friendly prescribers
Response from LifeMDAug 25, 2024
Thank you for your gracious feedback. We aim to provide the best service possible, and we are happy to hear you feel we delivered exactly that. Feel free to reach out if you need anything!