Sayra S.
DON’T WASTE YOUR TIME & MONEY
DON’T waste your time and money on Life MD. I am a first time user and ordered Tirzepatide on August 30th. They told me it would arrive within 10-14 days. I followed up on the 10th day because I hadn’t even rcvd shipping information. After a few days of messaging back and forth, they tell me that my medication is on back order and I need to wait an ADDITIONAL 10-14 days for someone to contact me about my order. That’s ridiculous. The next day I rcvd an email notifying me that my membership would automatically renew for $129. How is that fair when I haven’t even rcvd my first dose of medication? I call their helpline and asked for a refund. The lady told me that I would have to discuss that with the pharmacy. I called the pharmacy and to my surprise, they are not taking calls and your only option is to leave a message. I haven’t heard back. Thanks a lot! Don’t waste your time and money like I have. Just a lack of professionalism.
Response from LifeMDSep 17, 2024
We sincerely apologize for the significant delays and frustration you've experienced with your prescription refills. Your concerns are not only valid but critically important, and we can assure you that we take them very seriously as we understand the importance of receiving your prescription in a timely manner. At this time, we will be reaching out to the pharmacy to ensure that your order is shipped as soon as possible. We are committed to making this right and preventing such issues in the future. Your health and well-being are our top priority, and we appreciate your patience.