Randall
Clarification of services
Well after my appointment with the Dr. Who was great BTW. I don't understand why I'm paying LifeMD and Lilly Direct. The advertised prices don't even come close to what my payments are. I finally talked to a representative, Nate, and he was extremely helpful. I now understand what is going on with my weight-loss journey. I was able to understand exactly what the payments are for. There were adjustments and credits because my plan changed.
Response from LifeMDJun 1, 2026
We appreciate you sharing your experience. We are concerned to hear about the discrepancies in pricing and the slow customer service you encountered. We are reviewing your feedback internally to improve our processes. LifeMD




